Why am I seeing these TV Shows with a green tone?

Plex Media Server
1

Server Version#: Version 1.21.0.3711
Player Version#: Version 1.24.0.1483-714cba36

Any reason why I would see a 4K TV Show in a greener way? Very strange. Happens for some files but not for some others with the same origin/release.

Episode 1:

image
image877×570 50.4 KB

Episode 2:

image
image827×605 53.5 KB

Transcoder is disabled, HDR is disabled in server settings. Let me know if logs are helpful or if you need media info.

Thanks!
Will

2

if some work but others don’t.

and they all play the same way (e.g. DirectPlay) as implied.

BAD MEDIA .

3

Hi Chuck!

As always, thank you for your valuable help. I have redownloaded the media and now it displays correctly. I left a “wrong” one in place to compare its properties. Are you able to determine if something here could potentially be a problem? Note that the issue happens both in my Samsung Q70 and in Plex for Windows.

Video that displays correctly:

Media
Duration 51:51
Bitrate 22823 kbps
Width 3840
Height 2160
Aspect Ratio 1.78
Video Resolution 4K
Container MKV
Video Frame Rate 24p
Video Profile main 10
Overlay

Codec HEVC
Bitrate 22055 kbps
Language English
Bit Depth 10
Chroma Subsampling 4:2:0
Coded Height 2160
Coded Width 3840
Color Primaries bt2020
Color Range tv
Color Space bt2020nc
Color Trc smpte2084
Frame Rate 23.976 fps
Height 2160
Level 5.0
Profile main 10
Ref Frames 1
Width 3840
Display Title 4K (HEVC Main 10 HDR)
Extended Display Title 4K (HEVC Main 10 HDR)

=================================================
Video that displays incorrectly:

Media
Duration 31:44
Bitrate 22324 kbps
Width 3840
Height 2160
Aspect Ratio 1.78
Video Resolution 4K
Container MP4
Video Frame Rate 24p
Web Optimized Yes
Has 64bit Offsets true
Video Profile main 10

Codec HEVC
Bitrate 21556 kbps
D O V I B L Present true
D O V I Level 6
D O V I Present true
D O V I Profile 5
D O V I R P U Present true
D O V I Version 1.0
Bit Depth 10
Chroma Subsampling 4:2:0
Codec ID dvhe
Coded Height 2160
Coded Width 3840
Color Range pc
Frame Rate 23.976 fps
Height 2160
Level 5.2
Profile main 10
Ref Frames 1
Stream Identifier 1
Width 3840
Display Title 4K (HEVC Main 10)
Extended Display Title 4K (HEVC Main 10)

Thank you!
Will

4

Hey guys, the videos has green tones because they are Dolby Vision files, and your TV cannot handle it.

5

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