Getting a Green Tint on some movies when playing videos remotely

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So, I am getting this green tint on some movies that are played when streaming them remotely. I have set my quality settings to maximum, and selected play videos at original quality.

On some of the videos, I can go in and change the quality manually and they will play fine. Others, it does not.

Anyone seen this?

1 Like
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And yes, I am playing the first Witcher game again. :smiley:

3

Any chance that Iron Man is the 4K HDR version?

If so
{
… if the remote play is not actually “playing original”
or,
… your remote playing device doesn’t support HDR,
}
then
{
… plex may be transcoding, which does not currently handle the HDR->SDR conversion correctly.
}

4

I’m getting the same issue. It’s not a 4K issue. I am getting it on multiple files from 720P & up.

5

@Max99 My friend and I sat down and troubleshot this. It has to do with the server’s setting. If it is a remote server, then whoever owns it needs to disable HDR. Once my friend did that, it stopped.

6

4k hdr videos that get transcoded tend to have washed out colors (not green).

the green tinted videos are basically bad encodes.

if you or whoever ripped/converted them, then your encoder settings were bad.

you can either rerip/reencode, or you could create a sample and link it so plex team can investigate, but typically they are encodes that have non-standard parameters for the specified profile.

without a sample and media info details, there is only guessing.

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Again, the issue in my case is not with HDR or 4k. I am getting it on a variety of videos in a variety of sizes from 72p & up. They play fine locally, either from my local Plex server, or in VLC, so it is not a bad encode or a corrupt file. I did further testing and it seems to be limited to some x264 files. I was not able to replicate it on any non-x264 files, and it does not occur on all x264 files, but that does seem to be the common denominator.

I haven’t had time to spend on it since yesterday afternoon, but my next step is to contact Ultraseedbox support to see if they recently updated their x264 library, because that is my current theory.

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