I have a TV series with many seasons and many episodes. Plex detects it correctly because they all follow proper naming conventions. The problem is that half don’t have their metadata filled out; they have generic episode titles like “Episode 15”.
If I hit “refresh metadata” and wait. Then some more episodes get filled out. Then I have to hit it again, wait, and then some more are filled out.
At this point, I have hit “refresh metadata” probably 15 times (waiting about 2-3 mins between each attempt) and my series is about 90% filled out.
Clicking “refresh metadata” on a single episode flat out doesn’t work.
I’m hitting the exact same thing, guessing it’s some kind of issue with TheTVDB. I’ve added 15 episodes to my library today of various shows and if 3 of them worked first go I would be very surprised…
There is a thread in the general plex pass about tvdb having API issues, multiple people are having the same issue. Tvdb forums have mention of it as well
It’s indeed a problem with TVDB’S API timing out. Although Plex could do a much better job at not hammering their system so much, it’s best to let Plex update the metadata on it’s own.
This is the number one reason I refuse to pay for a Plex Pass. It has been an ongoing issue ever since I started using Plex. Is there at least an easier way to manually enter info than copy/pasting each individual field from TVDB?
As a work around for TVDB time out error I have used the fix match and on the auto search dropped down to the movie database and it will fill out all the correct info. Hope this helps.
So it’s about 20 days later and I still have the problem.
At this point, I have to ask… WTF is up with thetvdb.com? I don’t think they are trying to solve anything technically difficult. Multi level caching and a decent cache invalidation system should do the trick. Granted, I haven’t seen their API stats and what throughput they are trying to sustain, but I’m going to guess they aren’t doing close to 100_000 req/sec.
So then I have to wonder is this a money issue? Does thetvdb.com make money? If not, maybe that’s why they can’t get good engineering talent?
Or maybe there is something I’m not considering? A malicious competitor that’s DDOSing them or something?
I’ve got a gaggle of items now waiting in a queue until TVDB is defibrillated back to life by it’s team of doctors…
FileBot wasn’t even talking to TVDB for about 18 hours, but now it only takes 5 minutes to match an item, so there are signs of brain activity, at least.
