Why is it in offline mode in the Chinese mainland region?

Plex Experience Preview
1

I am currently using the Plex Experience Preview version 2025.12.0 (1011). At present, On Demand, Discover, Profile, and Notifications are all in the state of “No Network Connection”, and it shows that my device is in Offline Mode. There may be some other functions also in the “No Network Connection” state, and I can’t click on each function to test.

However, for the same functions, on Plex for iOS 8.45, the network connection is normal, and all functions can be connected and used properly. All Plex users in the Chinese mainland region are experiencing this. We are always in the Offline Mode. However, the old Plex applications don’t have this problem. This has brought great inconvenience to users in the Chinese mainland region, and we hope you can fix this issue.

Offline Mode.PNG
Offline Mode.PNG750×667 111 KB

3 Likes
2

Just to clarify, I conducted tests on both an iOS device and an Android device. The Plex Experience Preview on iOS has always been in Offline Mode in mainland China, which is the situation I mentioned. However, on the Android device, in the same network environment, all connections are normal and it is not in Offline Mode.

3

IOS废了，这破玩意现在连中文都没有了…

4

I have the same problem.

5

清除缓存，我这两天更换IP地址也是这个德行。折腾了一天，清除缓存就好一点了，但也不是特别稳定。先将就着用吧，毕竟是新版本。

6

This issue has caused misunderstanding and confusion for many users in mainland China. Please optimize this handling logic. Many people mistakenly believe that “Offline Mode” means there is a problem connecting to their own local server, but in fact, that is not the case.