Since NO ONE from Plex Dev team has EVER responded to my previous postings requesting support, I expect nothing more here either, but maybe other users are seeing the same problem and might be able to input as well.
EVERY single time the plex server starts a library scan, it completes TV section and 3D sections without issue, but once it hits the movies section it adds new content without obvious issue, but then gets stuck in a seemingly endless scan and never stops or completes even after days. If I cancel the scan, clean bundles, optimize database and empty trash, it still gets stuck. The movies section shown on the left of the web interface constantly shows a scan in progress. The logs show NO activity whatsoever during this process. If I cancel and then restart the scan, the logs show activity until the movie section is accessed and then (after adding any new content) shows NO progress. I have let it go for days even an entire week without any interruption and still no progress or completion shown in the logs.
I Would really appreciate some inout from PLEX Staff. I have both logs and database zipped up for submittal, but unless I can get a response from someone who can actually help, this whole thing is a wash!
I am having this same issue, but with a music library. I do have a huge library, with about 250k files. However, I have a big NAS with SSDās in RAID, so it should handle it, and had been until recently when I added more content. I looked for a corrupt file name in the logs that kept coming up (per above posts), but didnāt see one. I need help in finding it, or figuring it out. Recreating a library of this size is not an option. Appreciate any feedback.
This is still an issue. My server is getting stuck in the music library, and citing a value in the activity dashboard that I donāt know if its a song, album or artist. and there are over a dozen matches given I donāt know which it is: should I delete them all? The laundry list of logs to check seems rather daunting, but I guess thatās the next step. Too bad Plex scan doesnāt have a timeout feature to avoid such resource stealing bugs. Oh ya, this is consuming exactly half (every other core) on my server.
My server recently stopped picking up new content, and dozens of shows are processing over and over again in an endless loop. Anyone figure out how to determine the culprit, and why plex doesnāt detect that it is doing this and flag the problem file for bypassing.
Same here, stuck in endless loop in my music library. I removed the files that are shown in the activity dashboard. The scan just gets stuck at a different file/folder.
I am also having this same problem with my Movies library. I have tried all the basic stuff. Re-install PMS. Re-install macOS. Restart NAS device. Nothing seems to work.
It will scan my TV Shows library fine. But when the Movies scan starts, nothing happens at all. It says itās āScanning Moviesā but it never starts scanning and effectively crashes PMS. I canāt cancel the scan and it wonāt let me quite PMS. Nothing can be played. I have to force quit the app. Then it wonāt let me restart the app. I get an error popup saying āThe application Plex Media Server is not open anymoreā. I have to restart the Mac to get PMS going again.
I have all the logs turned on and have had a peek but Iām not sure what Iām looking for.
The content is served from a Qnap NAS device. I also run PMS on the NAS directly as a backup server. Referencing the same media library of Movies and TV Shows, this PMS works flawlessly. It has no problems scanning either library so I donāt think Iām dealing with a corrupt file here in my case as surely that would effect both PMSās.
At a bit of a loss and would really appreciate some help. I can provide logs etc. Just tell me which logs you need and I will post them for review.
I canāt remember exactly when this issue started to occur but it was sometime before Christmas. Potentially around the latest macOS update but I canāt be certain. I donāt know if this is an issue with PMS or macOS?
Iāve considered the possibility that it could be a corrupt database as I have had that before in the past, but not with this symptom. I donāt want to dump the database if I can help it. Surely though if the database was corrupt the scanning of the TV Shows would fail as well as itās all contained in the same database?
I restored from database from a backup in November. Scanned the Movies to pull in the changes since then. The scan ran fine and updated. But after that when it tries to run a scan of the Movies, again it fails.
I already had debug logging turned on as well verbose logging. Iāve downloaded and reviewed the logs. As far as I can tell, it crashes upon starting the Movies scan. The last entries in the scanner log were from the evening of the 19 Jan as were as follows:
Jan 19, 2020 22:20:46.900 [0x10940edc0] DEBUG - Scanning Movies using en(Plex Movie Scanner) with 1881 current media items and 1 section locations in the databaseā¦
Jan 19, 2020 22:20:47.007 [0x10940edc0] DEBUG - Performing a scan with āPlex Movie Scannerā (language: en virtual: 0).
Jan 19, 2020 22:20:47.007 [0x10940edc0] DEBUG - * Scanning /Volumes/Multimedia/Movies
Thatās it. And it been running the scan ever since then. I have attached all the logs that were downloaded.
Well, I have a Mac running as a server publishing pretty much ONLY Music Libraries. All of my other content is on a CentOS 7 linux server but the Music library was taking too long to scan there and preventing other content from getting detected. On the Mac I have two items in the Library, an iTunes connector and a NFS mounted directory from the linux machine (which is an iscsi volume). I expect that all told there are about 200K tracks.
The scanner on the Mac works for a while and then posts the following in the logs:
Feb 01, 2020 10:14:25.264 [0x700006330000] ERROR - Unknown metadata type: folder
Feb 01, 2020 10:14:30.756 [0x70000707e000] ERROR - Unknown metadata type: folder
Feb 01, 2020 10:15:02.567 [0x7000055e2000] ERROR - Resources:CPUUtilization: Unexpected result when getting usage for pid 28944
Feb 01, 2020 10:15:02.567 [0x7000055e2000] ERROR - Resources:MemoryUsage: Unexpected result when getting usage for pid 28944
Feb 01, 2020 10:15:02.797 [0x700006ffb000] ERROR - Unknown metadata type: folder
The only recovery is to killall āPlex Media Serverā. Iāve got sysctl setup to restart the server so all I need to do is kill. So far, it has scanned 50K tracks and gets about 2K more each time I kill the server. I would love to make it more stable.
One thing about this server is that it is a Mac Pro with an Apple RAID card as a boot volume so Iām stuck at macOS 10.12.6 (16G2136). Any deas?
