My problem is simple. Plex server won’t download any movie / tv show metadata or recognize basically any subtitles, subtitles are working only movies/tv show where are they added into the file. Even not subzero subtitles won’t download any subs.
My every movie/tv show page looks like this http://i.imgur.com/UjwEks1.png
Looks like you have movies and TV shows in the same folder. I see you have 2 separate libraries, 1 for movie and 1 for TV, but they both point to the same location. In your screen shot of Prisoners, I see in your log when you updated your TV library, it found that file and tried to match it. When you then try to update it in your movie library, it saw that it had already tried to match so it isn’t trying again.
You need to separate out your movies and TV shows into different folders and have the libraries point to the correct location.
Your PMS is probably reusing the data from before. You need to clear your agent cache. There is a support article that explains how to do it if you don’t know. Sorry, I’m on a mobile device right now and can’t provide a link.
Example movie. Everything should be right.
/torrent/Media/Movies/13 Hours The Secret Soldiers of Benghazi (2016)/13 Hours The Secret Soldiers of Benghazi (2016).mkv
move all files for the show out of ‘sight’ of plex
update library (‘not force update’ not ‘Refresh all’)
empty trash
clean bundles
double check naming schema and move files back
update library
in this order
also doing a google search on that movie shows it listed as just 13 hours
Moved away movies from plex folder. Updated library, nothing happens. Just says unavailable http://i.imgur.com/uMLzwqM.png
But plex wont delete them library.
But when i moved tv shows away from folder that plex scans then everything was deleted like it should
Okay now i did again exactly like u told but no success
Its saying downloading metadata but nothing appears, no posters, no trailers, nothing
EDIT: Installed plex on my windows pc, added thru network exactly same folder like in my linux plex and there all things work.
Seems to be “matching” part is broken in my main plex server.
Oct 06, 2016 10:14:29.429 [0x7f52dac76800] DEBUG - Adding file for scanner: /torrent/Movies/Brick 2005 BRRip XvidHD 720p-NPW/Brick 2005 BRRip XvidHD 720p-NPW/Brick 2005 BRRip XvidHD 720p-NPW/Brick 2005 BRRip XvidHD 720p-NPW.avi
Oct 06, 2016 10:14:29.431 [0x7f52dac76800] DEBUG - Skipping over directory ‘Brick 2005 BRRip XvidHD 720p-NPW/Brick 2005 BRRip XvidHD 720p-NPW/Brick 2005 BRRip XvidHD 720p-NPW’, as nothing has changed; removing 1 media items from map.
1 - You are not using the right naming convention.
2 - I don’t know why the movie is 4 folders deep, although this shouldn’t matter
3 - Your PMS thinks it’s already in there so maybe you didn’t clear the cache properly. I forgot to mention, after clearing the cache, you need to click on “refresh” for the library. You can start with just 1 movie to see if it works, then refresh the entire library
Example movie. Everything should be right.
/torrent/Media/Movies/13 Hours The Secret Soldiers of Benghazi (2016)/13 Hours The Secret Soldiers of Benghazi (2016).mkv
I don’t see that movie in your log, so I can’t tell why that isn’t working. But the movies I do see in your log are not named correctly.
That folder /torrent/media is not even the folder that your library is looking in. Do you possibly have your library pointing at the wrong location? Right now it is pointing at torrent/Movies
There are mess now in this thread. I have tried so many things and logs are from different state. Its pointing in right folder.
Plex Movies are configured to /torrent/Media/Movies
Plex TV Shows are configure to /torrent/Media/TV Shows/
For testing, I have created samba share that points to the same folder /torrent/Media/Movies/, mounted that on my windows PC and added freshly installed Windows Plex server Movie Library.
Voilaa, in windows works with exactly same structure exactly same files! http://i.imgur.com/vnqZOq9.jpg but not on main plex linux server.
Do you have multiple movie libraries where the folders they point to may be overlapping.
Skipping over directory ‘Sicario (2015)’, as nothing has changed; removing 1 media items from map.
Skipping over directory ‘Now You See Me 2 (2016)’, as nothing has changed; removing 1 media items from map.
Skipping over directory ‘Nightcrawler (2014)’, as nothing has changed; removing 1 media items from map.
Your PMS thinks these 3 movies already exist in your collection so it’s reusing the data.
Call up the XML for any item in your collection, it will look something like this:
EDIT: I investigated my logs and found many many HTTP 401 response from GET, that means unauthorized.
Something is wrong when server tries to connect http://127.0.0.1:32400/system/agents/ always gets 401
