I have been trying to use Plex for the past couple of weeks, but I cannot seem to get Plex to fetch metadata. Firstly, my movies are titled and structured correctly, as far as I know (one movie path is: C:\Media\Movies\First Reformed (2017)\First Reformed (2017). Secondly, yes, I have looked around for a solution, but nothing I’ve seen has helped.
I have tried seemingly everything: restructured my folders, renamed all the movies and folders and corresponding files… I have tried simply placing only the movie files and subfolders in my movies folder (sans images or any other files). I have tried placing movies plus other files. I have tried changing the order of agents to prefer local files, I have tried using Plex movie and the other metadata sources. I have done the Plex dance 7 million times. No matter what I do… I am left without movie poster art and without subs (even when I have these files, appropriately titled, in the movie subfolders on my computer…).
OK, here we go. Here is the the Plex XML info for Gladiator (2000) [sorry, I tried to save as an XML file and upload it here, but I got an error message].
There are lots and lots of errors related to the metadata agents in the logs.
Did you update the server immediately before fetching the log files?
Try this:
Settings - Server - Network - ‘Show Advanced’ - “Enable server support for IPv6” = DISable
Create an exemption rule in the settings of your anti virus package to exclude the folder C:\Users\danie\AppData\Local\Plex Media Server from interference by the A/V.
Re-install Plex server manually, from a freshly downloaded installer:
Stop/quit/end Plex Server with the tray icon
deinstall Plex Server with the regular ‘Apps’ control panel of Windows (do not use 3rd party ‘Uninstaller’ software like Revo etc.)
You asked if I updated the server before fetching the log files: I refreshed one of the movies (refresh metadata–was that correct?), but I’m not sure if that’s what you mean.
Then I followed the rest of your instructions. I had already disabled IPv6, so that remains disabled. I created the exemption rule for my antivirus programming.
Then I uninstalled (via Windows, no 3rd party) the server, rebooted, and installed it again. I removed the films from that directory, did the Plex dance, placed them back, and re-scanned the library. Sadly, still no cover art or subtitles.
I appreciate your time so far. What should I do now? Here are the latest logs.
The logs give a hint of the issue we have seen before when the ipv6 routes to image.tmdb.org are not reachable
you can do some testing using curl.exe for specific url’s eg http://image.tmdb.org/t/p/w300/jXtKhWFg3ykUMABl6iZuJs9B462.jpg
and time them
Logs show 100 seconds+ before images are returned
See these examples
2019-01-29 23:11:36,078 (34a0) : DEBUG (networking:166) - Requesting 'http://image.tmdb.org/t/p/w300/jXtKhWFg3ykUMABl6iZuJs9B462.jpg'
2019-01-29 23:13:16,302 (34a0) : DEBUG (networking:198) - Not caching 'http://image.tmdb.org/t/p/w300/jXtKhWFg3ykUMABl6iZuJs9B462.jpg' (content type 'image/jpeg' not cacheable in Agent plug-ins)
and
2019-01-29 23:13:16,311 (34a0) : DEBUG (networking:166) - Requesting 'http://image.tmdb.org/t/p/w300/5vZw7ltCKI0JiOYTtRxaIC3DX0e.jpg'
2019-01-29 23:14:56,365 (34a0) : DEBUG (networking:198) - Not caching 'http://image.tmdb.org/t/p/w300/5vZw7ltCKI0JiOYTtRxaIC3DX0e.jpg' (content type 'image/jpeg' not cacheable in Agent plug-ins)
2019-01-29 23:14:56,371 (34a0) : DEBUG (networking:166) - Requesting 'http://image.tmdb.org/t/p/w300/tfhJDGI8uyMlUVjGQ61iW4WNnPb.jpg'
2019-01-29 23:16:36,424 (34a0) : DEBUG (networking:198) - Not caching 'http://image.tmdb.org/t/p/w300/tfhJDGI8uyMlUVjGQ61iW4WNnPb.jpg' (content type 'image/jpeg' not cacheable in Agent plug-ins)
and so on
And with an overhead of 100 second + for each image, the overall request to the agent to get metadata times out after 10 minutes
Jan 29, 2019 23:11:26.288 [25340] DEBUG - HTTP requesting GET http://127.0.0.1:54136/:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzMgozOXM0CmRiaWRpMApzNwp2ZXJzaW9ubnMxMApwYXJlbnRHVUlEbnM4CnBhcmVudElEczUKTW92aWVzMTAKbWVkaWFfdHlwZXM0Mwpjb20ucGxleGFwcC5hZ2VudHMuaW1kYjovL3R0MDE3MjQ5NT9sYW5nPWVuczQKZ3VpZHM5CnR0MDE3MjQ5NXMyCmlkcjAK
Jan 29, 2019 23:21:26.602 [25340] ERROR - Error issuing curl_easy_perform(handle): 28
Jan 29, 2019 23:21:26.602 [25340] DEBUG - HTTP simulating 408 after curl timeout
Jan 29, 2019 23:21:26.602 [25340] DEBUG - [com.plexapp.agents.imdb] HTTP reply status 408, with 0 bytes of content.
It may be that your ISP DNS is returning ipv6 addresses and yet unable to reach some ipv6 sites
nslookup image.tmdb.org will probably show 5 ipv6 addresses and 5 ipv4 addresses. The 100 second dekay arises when trying out each of the ipv6 routes with a 20 second timeout on each.
The issue was investigated on this forum thread
You could try to disable ipv6 in the router - or get your isp to look into why image.tmdb.org is not reachable through the 5 ipv6 addresses
Note that the ipv6 setting within Plex Media Server Network Settings does not have any impact on how outward connections are made
I disabled IPV6 (had to look up how to do this, lol) and it appears to have fixed the problem! Thank you so much sa2000 and to Otto for helping out! You guys are wonderful.
