why won't this stream at 4K? HEVC? HDR?

Plex Players Gaming Consoles
1

from the server log

why won’t this stream at 4K? HEVC? UHD?

Jan 25, 2018 19:07:32.159 [8468] DEBUG - MDE: analyzing media item 210370
Jan 25, 2018 19:07:32.160 [8468] DEBUG - MDE: : Direct Play is disabled
Jan 25, 2018 19:07:32.160 [8468] DEBUG - MDE: : media must be transcoded in order to use the dash protocol
Jan 25, 2018 19:07:32.160 [8468] DEBUG - MDE: : no direct play video profile exists for http/mkv/hevc/truehd
Jan 25, 2018 19:07:32.160 [8468] DEBUG - - video.bitDepth limitation applies: 10 > 8

or this one? 4K? HEVC? HDR?

Jan 25, 2018 18:50:51.223 [12800] DEBUG - MDE: : Direct Play is disabled
Jan 25, 2018 18:50:51.223 [12800] DEBUG - MDE: : media must be transcoded in order to use the dash protocol
Jan 25, 2018 18:50:51.223 [12800] DEBUG - MDE: : no direct play video profile exists for http/mkv/hevc/dca
Jan 25, 2018 18:50:51.223 [12800] DEBUG - - audio.channels limitation applies: 8 > 6
Jan 25, 2018 18:50:51.223 [12800] DEBUG - - video.bitDepth limitation applies: 10 > 8

2

Strict limitations for 4k, including even the Xbox model type. See:
https://support.plex.tv/articles/115005091907-is-4k-playback-supported-on-xbox-one/
Are you attempting to watch locally stored content, or content from some online source?
Looks as though online source just from the tiny bit of your logs.

3

thanks for the reply.

log entries were from two different files. first is HEVC, 10-bit, UHD, DTS7.1. second is HEVC, 10-bit, UHD, TrueHD

as far as I can tell, both media match the spec in your link. but the log is so confusing. who can help figure this out?

only working with local content. can send or upload whatever might be useful.

4

Is it an mp4 container? The article mentions mpeg4.
It’s not quite clear on what that means.
Your log indicates mkv.
Additionally, states direct play is disabled, do you have any setting in the Xbox that purposely disabled direct play?

5

all my 4K files are in MKV containers. are you saying it has to be MP4 container? isn’t that unusual?

don’t know why it says direct play is disabled. verified it is enabled in Plex settings.

verified that Xbox sees TV as 4K, UHD, HDR. currently have Xbox video output set to 10-bit. not sure what effect that has on anything.

isn’t there an easier way to figure this out? feels like 20 questions.

6

downloaded trial of Wondershare 4K converter. converted MKV samples to MP4. HDR did not survive conversion so that is not going to work. converting everything to MP4 would probably not happen anyway.

have other ways to play these files but would prefer Plex with my current setup.

7

Hi there. We’ll be shipping a client profile update with a future PMS update that should help with your situation. HDR is not supported in the app yet, but the PMS update should allow the video to direct play.

8

@Moussa said:
Hi there. We’ll be shipping a client profile update with a future PMS update that should help with your situation. HDR is not supported in the app yet, but the PMS update should allow the video to direct play.

Will this allow Atmos and DTS ma? Or this won’t happen until passthrough?

I think many people are hoping for these scenarios to happen soon as the ability to get 4k content has recently become easier.

9

@elitemike said:

@Moussa said:
Hi there. We’ll be shipping a client profile update with a future PMS update that should help with your situation. HDR is not supported in the app yet, but the PMS update should allow the video to direct play.

Will this allow Atmos and DTS ma? Or this won’t happen until passthrough?

I think many people are hoping for these scenarios to happen soon as the ability to get 4k content has recently become easier.

actually I think HDR will be more widely available. anyone can easily buy 4K TVs with HDR but buying into or upgrading the sound system to Atmos or DTS ma is a whole 'nother thing

10

@Moussa said:
Hi there. We’ll be shipping a client profile update with a future PMS update that should help with your situation. HDR is not supported in the app yet, but the PMS update should allow the video to direct play.

thank you. assumed all of that was in the new release because of the big announcement. will come back to try some other day.

11

The client profile is now available in the PMS 1.11.1.4730-6967ec0b1 that is in Plex Pass preview. Let me know if that helps you with 4K HEVC content.

12

@megabite said:

@elitemike said:

@Moussa said:
Hi there. We’ll be shipping a client profile update with a future PMS update that should help with your situation. HDR is not supported in the app yet, but the PMS update should allow the video to direct play.

Will this allow Atmos and DTS ma? Or this won’t happen until passthrough?

I think many people are hoping for these scenarios to happen soon as the ability to get 4k content has recently become easier.

actually I think HDR will be more widely available. anyone can easily buy 4K TVs with HDR but buying into or upgrading the sound system to Atmos or DTS ma is a whole 'nother thing

I agree that HDR is more important. I’m tempted to put non HDR versions of my files up instead of letting plex optimize them. too much color is lost. Though I don’t want to do that because of the lack of time I have to do this stuff. Plex is my magic solution in the house.

13

@Moussa said:
The client profile is now available in the PMS 1.11.1.4730-6967ec0b1 that is in Plex Pass preview. Let me know if that helps you with 4K HEVC content.

A few seconds into playing a 4k HEVC, the video stops, buffers then continues. I haven’t sat down to watch any of these videos all the way through because without HDR it’s not a good experience. The web client shows it’s direct playing but the xbox client shows something else. RIght now I can’t remember what the xbox outputs and I’m not near my xbox to test.

14

@Moussa said:
The client profile is now available in the PMS 1.11.1.4730-6967ec0b1 that is in Plex Pass preview. Let me know if that helps you with 4K HEVC content.

Sorry, but I have no idea what you are trying to say. How does this help?

15

@megabite said:
Sorry, but I have no idea what you are trying to say. How does this help?

Install Plex pass server version 1.11.1.4730 and you’ll hopefully have better results for your Xbox.

16

thank you. I will try it again when I get a chance.

17

still not happenin’. because of the 7.1 audio?

Jan 29, 2018 20:44:44.912 [12468] DEBUG - MDE: Selected protocol dash; container: mp4
Jan 29, 2018 20:44:44.912 [12468] DEBUG - MDE: analyzing media item 211916
Jan 29, 2018 20:44:44.912 [12468] DEBUG - MDE: : Direct Play is disabled
Jan 29, 2018 20:44:44.913 [12468] DEBUG - MDE: : media must be transcoded in order to use the dash protocol
Jan 29, 2018 20:44:44.913 [12468] DEBUG - MDE: : no direct play video profile exists for http/mkv/hevc/dca
Jan 29, 2018 20:44:44.913 [12468] DEBUG - - audio.channels limitation applies: 8 > 6
Jan 29, 2018 20:44:44.913 [12468] DEBUG - Codecs: testing aac_mf (encoder)
Jan 29, 2018 20:44:44.913 [12468] DEBUG - - audio.channels limitation applies: 8 > 6
Jan 29, 2018 20:44:44.914 [12468] DEBUG - MDE: : selected media 0 / 211916

another file did not show any “MDE:” entries. does this mean it was streaming?

Jan 29, 2018 21:28:00.917 [8356] DEBUG - Content-Length of is 8013191775.
Jan 29, 2018 21:28:00.918 [5352] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:28:00.922 [9176] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:28:00.924 [5352] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:28:00.925 [9176] DEBUG - Thread: Running async task started by thread 5444.
…

18

@megabite That shows the video as direct streaming. Your audio codec is not supported and will always be transcoded. Your second set of logs don’t show anything, they’re missing the relevant lines.

19

@Moussa said:
@megabite That shows the video as direct streaming. Your audio codec is not supported and will always be transcoded. Your second set of logs don’t show anything, they’re missing the relevant lines.

  1. How do I know it is the codec?
  2. What does “no direct play video profile exists for http/mkv/hevc/dca” mean?
  3. “audio.channels limitation applies: 8 > 6” - Is there any support for 7.1?
  4. Searched second set of logs again. That is ALL that is in the logs referencing the file played. What “relevant lines” do you need?

Here is what seems to be a bracketed section of the second log. Can send you the whole log if that will helps. I played the movie for 20 seconds or so then stopped. Notice “Failed to stream media, client probably disconnected…” Seems to be saying it was streaming.

DEBUG - Content-Length of “full path to movie” is 8013191775.
Jan 29, 2018 21:26:53.369 [4616] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.373 [9592] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.376 [4616] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.377 [9592] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.379 [4616] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.380 [9592] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.381 [4616] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.381 [9592] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.383 [4616] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.383 [9592] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.385 [4616] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.385 [9592] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.386 [4616] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.387 [9592] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.394 [4616] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.395 [9592] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.395 [4616] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.396 [9592] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.401 [4616] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.401 [9592] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.406 [4616] DEBUG - Thread: Running async task started by thread 3720.
Jan 29, 2018 21:26:53.407 [9592] DEBUG - Thread: Running async task started by thread 5444.
Jan 29, 2018 21:26:53.491 [5444] DEBUG - Failed to stream media, client probably disconnected after 1441792 bytes: 10054 - An existing connection was forcibly closed by the remote host
…

20
  1. How do I know it is the codec?

Well in this case you would need to look further down in the logs to see what the decision engine results are. It will tell you that audio needs to be transcoded. In this case I can tell you from the information there because I know that codec is not supported.

  1. What does “no direct play video profile exists for http/mkv/hevc/dca” mean?

It means that file is not direct playable because that container/codec combination is not supported. In this case dca is the issue.

  1. “audio.channels limitation applies: 8 > 6” - Is there any support for 7.1?

Not at this time.

  1. Searched second set of logs again. That is ALL that is in the logs referencing the file played. What “relevant lines” do you need?

Are you sure logging is enabled in the app? You would see lines containing MDE.