Win 10 Plex Desktop Player all of a sudden not working any more

Plex Players Desktop Players
1

Server Version#: 1.25.1.5286
Player Version#: 1.40.1.2823-6f60f3a7

Today my Windows 10 freezed out of nowhere and after a reboot, I could launch the Plex Desktop player anymore, I already tried updating it to the latest version, but it alsmost seems like Windows is blocking the application.
When I try to start it, the application briefly shows up in my task manager, within a second it shows the status “suspended” (see screenshot) and within the same second the application is terminated without any error whatsoever.

Plex_suspended

Does anyone of you had this problem before? I tried several reboots, I checked if any new applications were installed recently, which is not the case.
I haven’t got a clue on what is causing this issue…

2

Anything in the app logs?

3

Nothing really:

Jan 31, 2022 00:50:17.797 [20444] INFO - Starting Plex version: 1.40.1.2823-6f60f3a7
Jan 31, 2022 00:50:17.797 [20444] INFO - Running on: Windows 10 Version 2009 [10.0.19042] x86_64
Jan 31, 2022 00:50:17.797 [20444] INFO - Happy Plexing!
Jan 31, 2022 00:50:17.792 [21452] INFO - [OpenGL] Selected angle renderer.
Jan 31, 2022 00:50:17.792 [21452] INFO - [OpenGL] Default surface format version: 2.0
Jan 31, 2022 00:50:17.792 [21452] INFO - [OpenGL] Selecting surface format version: 3.0; profile: 1
Jan 31, 2022 00:50:17.918 [21452] INFO - [OpenGL] Testing surface format version: 3.0
Jan 31, 2022 00:50:17.918 [21452] INFO - [OpenGL] Setting default surface format
Jan 31, 2022 00:50:17.918 [21452] WARN - [OpenGL] Warning: Setting a new default format with a different version or profile after the global shared context is created may cause issues with context sharing.
Jan 31, 2022 00:50:17.919 [21452] INFO - [Settings] Web inspector port 0
Jan 31, 2022 00:50:17.937 [21452] INFO - [NanoServer] Starting nano server.
Jan 31, 2022 00:50:17.937 [21452] DEBUG - [NanoServer] Setting app support dir to C:/Users/Admin/AppData/Local/Plex
Jan 31, 2022 00:50:17.941 [21452] INFO - [NanoServer] Found available port: 32700
Jan 31, 2022 00:50:17.941 [21452] INFO - [NanoServer] Changing nano server port from 0 to 32700.
Jan 31, 2022 00:50:17.941 [21452] DEBUG - [NanoServer] Setting listener port to 32700
Jan 31, 2022 00:50:17.941 [21452] DEBUG - [NanoServer] Setting environment up.
4

On a Mac/Linux you can run the app through Terminal to see if there’s any OS level errors thrown if the app is crashing. I suppose you could run the app through CMD/PowerShell?

5

How do I do that?

PS C:\Program Files\Plex\Plex> plex.exe
plex.exe : The term 'plex.exe' is not recognized as the name of a cmdlet, function, script file, or operable program. C
heck the spelling of the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:1
+ plex.exe
+ ~~~~~~~~
    + CategoryInfo          : ObjectNotFound: (plex.exe:String) [], CommandNotFoundException
    + FullyQualifiedErrorId : CommandNotFoundException


Suggestion [3,General]: The command plex.exe was not found, but does exist in the current location. Windows PowerShell does not load commands from the current location by default. If you trust this command, instead type: ".\plex.exe". See "get-help about_Command_Precedence" for more details.
PS C:\Program Files\Plex\Plex> ".\plex.exe"
.\plex.exe
PS C:\Program Files\Plex\Plex>
6

I suppose you need to start by using the exact name of the app (upper/lower case characters matter).
Isn’t it Plex.exe?

7

Yes it’s Plex.exe, but unfortunately this didn’t make a change… :confused:

8

It wasn’t so much supposed to change anything… just give us an insight in a potential error message from the startup/crash of the app.

9

Yes I understand, but I’m not getting any error, when opening plex this way, it doesn’t even briefly show up in the task manager…

I really don’t understand where this is coming from all of a sudden.
I googled for “suspended apps”, but the articles say, you can find a list of suspended apps in the task manager, but Plex is terminated immediately after it is suspended and therefor not in the list anymore

10

I had missed that status in your 1st screenshot.
Though from all I know that only means that Windows has “parked” your app – this seems to be more of a consequence of what you experience, not the root cause.

Anything in your system events (event log)?

11

Oh why didn’t I think of that…

It shows this error everytime I try to start Plex

Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x61f2f1b8
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1466, time stamp: 0xe01c7650
Exception code: 0xc0dedead
Fault offset: 0x0000000000034f69
Faulting process id: 0x3f5c
Faulting application start time: 0x01d816f8789689f5
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 086ae0fa-e2a3-49a5-b410-dfe7f48f4dbe
Faulting package full name: 
Faulting package-relative application ID:

and after that error an information entry:

Fault bucket 2082370237489072601, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Plex.exe
P2: 0.0.0.0
P3: 61f2f1b8
P4: KERNELBASE.dll
P5: 10.0.19041.1466
P6: e01c7650
P7: c0dedead
P8: 0000000000034f69
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2FCE.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER30E8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3108.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER311A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER315A.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Plex.exe_e64ade2fe95069993e6b57ba4fc9cb52816a72b_e1c470e5_a24af4d1-1fee-4a57-9bf5-4861e725134c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 086ae0fa-e2a3-49a5-b410-dfe7f48f4dbe
Report Status: 268435456
Hashed bucket: d9afb85482bfa1f4cce610b2b861c9d9
Cab Guid: 0
12

Also just before my computer crashed, this error came up in the logs

The description for Event ID 0 from source Corsair Link cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Driver error 1275

I didn’t install any software on my computer or made any hardware changes.

13

I get exactly the same thing - same crash error in the application event log.
I’ve just updated the Plex client to Plex-1.41.0.2876-e960c9ca-x86_64 but no change in behaviour. Some other people with the same issue here: https://www.reddit.com/r/PleX/comments/so4ur7/plex_immediately_crashing_with_kernelbasedll_error/

14

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