Please Help: Plex works with a browser but not with the Windows 10 App

Plex Players Desktop Players
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Hello all,
I am new to Plex and really appreciate the program. Two days ago I purchased a lifetime subscription (after having used the program successfully for a short time) and now I am having problems.

Plex runs perfectly from the browser and the server works fine sending my videos to my television via the Plex app without a hitch. However, I cannot get the Windows 10 Plex app to start. I pinned the app to the taskbar and hovering over it just shows a window as if it were running but it is a blank page. Clicking on it does not start it or put the program on the screen. I have uninstalled and re-installed but that has not helped. The program I am referring to is the following:

Plex for Windows

Windows 10 or later (64-bit only).
1.30.1.2115-81e1fc3f
March 31, 2021

Can anyone help me with this?

Thank you!

P.S. I can’t seem to find the email address for technical support, can someone provide me with it?

Server Version#:1.22.1.4275-48e 10484b
Player Version#:1.30.1.2115-81e1fc3f

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Otto, Thanks for your reply. When I installed Plex (about 3 or 4 days ago) everything was running perfectly from the Windows app. Everything was beautifully, that’s why I purchased the lifetime option. Now I cannot get the Windows 10 app to work at all. I don’t know if I am understanding your reply correctly but the drivers were working everything seemed fine. I tried re-installing again after my post with no change. Help! :slight_smile: Or… I could just be satifisfied with the browser version. Is there any advantage to using the app?

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Please follow my link and leave a response with your experiences in this linked thread.

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@information: 30.0 will download the 1.30.1 update automatically during the first ~2 minutes that the app is open. Alternatively you can uninstall 1.30.0 and install 1.30.1 from our download site.

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