Server Version#: not sure was installing latest update
I ran an Plex update yesterday and my Win 10 system I use for Plex server locked up during the update. By locked up I mean unresponsive to mouse or keyboard input, Task Manager showed no activity. I gave it over 30 minutes to complete before hitting reset and rebooting. I can’t be sure if the Plex update caused the system hang or it was something else that affected the PMS update.
After reboot Plex Media Server will not start. If I run the .EXE manually I get two messages in Event Log (See below).
Does anyone have any suggestions on how to get PMS running again?
Would a reinstall of PMS fix this?
Thanks.
EDIT: Following recommendation from another forum, issue resolved by reinstallation of PMS. I’d taken a backup of the PMS folder in %LOCALAPPDATA% but didn’t need to restore anything.
Level: Error Source: Application Error
Faulting application name: Plex Media Server.exe, version: 1.40.1.8227, time stamp: 0x65f2ef05
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3996, time stamp: 0xb756c9ff
Exception code: 0xc0dedead
Fault offset: 0x000000000002cf19
Faulting process id: 0x2964
Faulting application start time: 0x01da7af8c9e8bdbf
Faulting application path: C:\Program Files\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 0849e6e7-329a-4f9c-b175-df7b1d2ea1ed
Faulting package full name:
Faulting package-relative application ID:
and
Level :Information Source: Windows Application
Fault bucket 2194771581440945166, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Plex Media Server.exe
P2: 1.40.1.8227
P3: 65f2ef05
P4: KERNELBASE.dll
P5: 10.0.19041.3996
P6: b756c9ff
P7: c0dedead
P8: 000000000002cf19
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5338.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53C6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53D7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53E4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5405.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Plex Media Serve_23ff989542aaa60ecee61c0ea6c6962246d66ce_b8ad1379_7ba20715-8f56-47b7-a885-ab4eee0e3ca4
Analysis symbol:
Rechecking for solution: 0
Report Id: 0849e6e7-329a-4f9c-b175-df7b1d2ea1ed
Report Status: 268435456
Hashed bucket: b155cb1672807746ee75651ffae8ec0e
Cab Guid: 0
