Hi all,
Apologies if I’m posting this in the wrong section, or am lacking in providing any information.
Plex Server is on a Windows 10 laptop, and seems to be randomly crashing during the last couple of weeks. During playback and during idle. Version 1.8.4.4249 and Version 1.9.3.4290. I hope I have attached the relevant logs!
Thanks for any help provided.
Ben
Further logs attached.
PS Am I better off posting this in the Windows Server forum?
Thanks again.
Logs after a crash which occurred while playing media…
@Oneear said:
Logs after a crash which occurred while playing media…
There may be an issue with the data within the database
Could you do a test to see if this request crashes the server
Put the request in a browser
http://192.168.0.18:32400/library/metadata/2104/children?X-Plex-Token=xxxxxxxxxxxxxxxxxxx
You need to replace the xxxxxxxxxxxxxxxx with the server token
see https://support.plex.tv/hc/en-us/articles/204059436-Finding-an-authentication-token-X-Plex-Token
If it does crash the server, please restart, download logs and also database and send to me by Private Message
Yes, confirmed. Bug in Version 1.9.3.429. Not sure why.
After downgrading no more crashes.
Crashes after downgrading: Version 1.8.4.4249
Database logs have been sent to sa2000
Thanks.
Thanks for sending the logs and PMS and DLNA databases
The crashes were occurring because an old TV Show Outnumbered Season 2 entry in the database was linked to an entry for TV Show that was no longer in the database. The DLNA Server had the entry cached and requested data from the server resulting in the crash.
I will be raising this with the development team to stop the crash and replace it with an error
It is not clear at this point as to how this TV Show entry got removed from the database. There is a valid new entry for Season 2 and linked to the Outnumbered TV Show - but the old entry is still there with unmatched episodes but linked to a non existing TV Show entry -
You may have been moving files around to put the seasons under TV Show Outnumbered .
Do you recall when the crashes started ? and when you were manipulating the data for Outnumbered ? and exactly what you did ? matching / unmatching ? renaming folders ?
As it appears that it is only DLNA server that has the cached data for the obsolete season entry, disabling DLNA should stop the crashes.
Were you moving media from X:\Shared Television to Z:\Shared Television ?
The issue was with Season 2
You have these on Z:\
Z:\Shared Television\Outnumbered\Outnumbered S02E01.avi
Z:\Shared Television\Outnumbered\Outnumbered S02E02.avi
Z:\Shared Television\Outnumbered\Outnumbered S02E03.avi
Z:\Shared Television\Outnumbered\Outnumbered S02E04.avi
Z:\Shared Television\Outnumbered\Outnumbered S02E05.avi
Z:\Shared Television\Outnumbered\Outnumbered S02E06.avi
Z:\Shared Television\Outnumbered\Outnumbered S02E07.avi
Z:\Shared Television\Outnumbered\Outnumbered S02E08 - Christmas Special.avi
Z:\Shared Television\Outnumbered\Outnumbered S05E01.avi
Z:\Shared Television\Outnumbered\Outnumbered S05E02.avi
Z:\Shared Television\Outnumbered\Outnumbered S05E03.avi
Z:\Shared Television\Outnumbered\Outnumbered S05E04.avi
Z:\Shared Television\Outnumbered\Outnumbered S05E05.avi
Z:\Shared Television\Outnumbered\Outnumbered S05E06.avi
and these still on X:\
X:\Shared Television\Outnumbered - Season 3\Outnumbered.S03E01.DVDRip.XviD-TASTETV.avi
X:\Shared Television\Outnumbered - Season 3\Outnumbered.S03E02.DVDRip.XviD-TASTETV.avi
X:\Shared Television\Outnumbered - Season 3\Outnumbered.S03E03.DVDRip.XviD-TASTETV.avi
X:\Shared Television\Outnumbered - Season 3\Outnumbered.S03E04.DVDRip.XviD-TASTETV.avi
X:\Shared Television\Outnumbered - Season 3\Outnumbered.S03E05.DVDRip.XviD-TASTETV.avi
X:\Shared Television\Outnumbered - Season 3\Outnumbered.S03E06.DVDRip.XviD-TASTETV.avi
X:\Shared Television\Outnumbered - Season 2\Outnumbered.S02E01.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered - Season 2\Outnumbered.S02E02.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered - Season 2\Outnumbered.S02E03.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered - Season 2\Outnumbered.S02E04.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered - Season 2\Outnumbered.S02E05.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered - Season 2\Outnumbered.S02E06.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered - Season 2\Outnumbered.S02E07.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered - Season 1\outnumbered.s01e01.dvdrip.xvid-reward.avi
X:\Shared Television\Outnumbered - Season 1\outnumbered.s01e02.dvdrip.xvid-reward.avi
X:\Shared Television\Outnumbered - Season 1\outnumbered.s01e03.dvdrip.xvid-reward.avi
X:\Shared Television\Outnumbered - Season 1\outnumbered.s01e04.dvdrip.xvid-reward.avi
X:\Shared Television\Outnumbered - Season 1\outnumbered.s01e05.dvdrip.xvid-reward.avi
X:\Shared Television\Outnumbered - Season 1\outnumbered.s01e06.dvdrip.xvid-reward.avi
X:\Shared Television\Outnumbered.S04.DVDRip.XviD-HAGGiS\Outnumbered.S04E01.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered.S04.DVDRip.XviD-HAGGiS\Outnumbered.S04E02.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered.S04.DVDRip.XviD-HAGGiS\Outnumbered.S04E03.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered.S04.DVDRip.XviD-HAGGiS\Outnumbered.S04E04.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered.S04.DVDRip.XviD-HAGGiS\Outnumbered.S04E05.DVDRip.XviD-HAGGiS.avi
X:\Shared Television\Outnumbered.S04.DVDRip.XviD-HAGGiS\Outnumbered.S04E06.DVDRip.XviD-HAGGiS.avi
The database issue was relating to the Season 2 on the X:
If you recall the steps that would help identify how the database ended up with a missing TV show entry for Season 2
There is now a fix for the crash caused by having invalid entries in the database
Plex Media Server 1.9.7 Beta Release is now available which includes the fix
Release Notice http://forums.plex.tv/discussion/comment/1553997/#Comment_1553997
