Server Version#: 1.18.7.2457
Player Version#:
For the last month a lot of my media will cause the Plex server to crash. it crashes when I play media on my Windows 10 PC, my Firecube, Xbox X, and Samsung S9+ crashes the server.
I’m not sure how to put the dump file on this forum. I can’t seem to upload it. I also don’t know where to find the “Player” version#".
could someone at least let me know what I can use to open and read the dump file? and how to get the player version #?
Ok, so Im stupid, lol. Here are the Dump and server logs.
Plex_Dump_Server_Logs_31220.zip (95.4 KB)
Go to:
Server/General - Enable Debug Logging, Disable Verbose Logging
Create the issue.
Wait a few minutes…
Then go to:
Server/Troubleshooting - Download Logs
A zip file is placed in your Downloads Folder.
Drag that file to a message and drop it.
(Edit: I’ll leave this here for others - @jspfunk located the buttons )
Did you have Verbose Logging Disabled?
Did you have Debug Logging Enabled?
It those settings are made, you’re good - You will need to provide the entire zip file of the Downloaded Logs. The dump file may be necessary as well.
Thank you @JuiceWSA! I here are the server logs and server dumps from this last crash.[Plex Media Server Logs_2020-03-12_12-19-25.zip|attachment]
(upload://upXY0b1EzvQXVtNnv0mQLDza9dF.zip) (2.1 MB) PLEX MEDIA SERVER
Dump.zip|attachment (79.9 KB)
Yep. That should do it.
I don’t have any idea what the problem is - but I just wanted to make sure you came loaded with the right stuff.
@anon18523487 should probably take it from here.
@JuiceWSA Well I do really appreciate the help in getting the files.
I can’t read dump files. Just get me the PMS logs.
Oh yea - those logs didn’t quite make it, did they?
Lotta help I was…lol
They might help the devs, but that’s over my head.
@anon18523487 Here are the logsPlex Media Server Logs_2020-03-12_12-19-25.zip (2.1 MB)
Can you try upgrading to one of the recent 1.18.8 betas. There was a fix for certain crashes. Not sure if it’s what you are experiencing, but couldn’t hurt.
1.18.8 didnt fixed anything! IT MADE IT WORSE
@anon18523487 I can’t seem to find the beta. could you point me to the page with the .exe?
Thank you for helping
What specific version are you running? I’m on 1.18.8.2468 which is 1 beta version behind and not having any crashing issues. If you’ve got logs, I’ll take a look.
WIth the beta, do I need to uninstall Plex and then install the beta. Can I just run the installer and it will update the current version?
As long as the version of PMS you are installing (beta or public) is higher then what you have installed, you can just install.
Keep in mind that uninstalling PMS does not remove your settings, so even if you had to uninstall first, there is no loss in your current setup. This is what allows users to roll-back to a previous version if you need to.
@jspfunk last time I saw these crashes, they were because some media files somehow lost audio and video streams in the database.
Could you get the media info xml for these please
X-Men: Apocalypse (2016)
Deadpool (2016)
Also download the database as I would like to see if it is the same issue and how many media files have no audio / video streams - and just have subtitle stream
After you do that, try to reanalyze the libraries and then get the media info xml again to see if the video/audio streams got corrected
When did the problem start ? was it after a specific upgrade ?
For Media Info xml see
For Analyze see https://support.plex.tv/articles/200392106-library-actions/
@sa2000 Here is the Database. I am getting the other info you wanted. I am not sure when this started. I just started to notice it about 2 weeks ago, well my son did, so I’m not sure what changed before that.
Plex Media Server Databases_2020-03-13_14-43-27.zip (15.1 MB)
