[Windows 10 Update KB4338819 issue] Conversion Failed. The transcoder exited due to an error

Plex Media Server Desktops & Laptops
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21

I’m in the same spot at the moment. Love Plex and have been a monthly subscriber for years now. Recently questioning their choices. When they implemented ExoPlayer as default for Android, it caused playback of any video of any format with aspect ratio 16:9 to be compressed to 4:3. It also resulted in horrible frame-rate. I solved both by using the device provided media player (1st gen Pixel). The UI update to the app makes it more difficult to navigate. More taps to get where you want. It now takes me 3 taps to list all my movies instead of 1. Plex Media Server just throws a general transcoder error with absolutely no detail. I’ve dug through all the logs. This didn’t happen three days ago. And now today, any time I press play on any file, it stops after 30 seconds with an error. I have browsed around and everyone says downgrade to 1.12.3. A Team member here says it’s helpful to provide logs. Well, my logs won’t do sh*t for you buddy. They all say unknown reason for any file type (mp3, mp4, mkv, avi.)

Going to try the downgrade suggestion and see where that gets me.

22

https://support.microsoft.com/en-us/help/4338819

I think this coincides with when the most recent issues started popping up, and also it seems like everyone who has been having these issues recently uses Windows 10 for the PMS.

@sa2000 Can you please look into this?

23

https://support.microsoft.com/da-dk/help/4338814/windows-10-update-kb4338814

This was also issued on Tuesday 10th July

@sa2000 Please can we dive deeper to resolve this issue

24

To start with would need some server logs. After the initial investigation, it may become necessary to ask for a short clip of the media file that also produces the error

Ensure you are running on the latest release
See https://plex.tv/downloads

Ensure debug logging is enabled
see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Restart the server to get fresh log files created

Reproduce the problem
Note down the time of error and what was being streamed

Download the logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Attach your logs zip file to a post here with info on when the error arose and what plex client app and version was being used

25

Thanks for the logs - I can see these errors

Jul 13, 2018 19:18:01.311 [11372] ERROR - [Transcoder] [stream_segment,ssegment @ 049be080] Failed to open segment list 'http://127.0.0.1:32400/video/:/transcode/session/xo8ttecsj0dny9ku8f29somb/895ea599-8079-4fc6-acdb-8900883448d5/seglist'
Jul 13, 2018 19:18:01.334 [11372] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
Jul 13, 2018 19:18:01.477 [7836] ERROR - [Transcoder] Error writing trailer of media-%05d.ts: Invalid argument
Jul 13, 2018 19:18:01.552 [7124] DEBUG - Streaming Resource: Terminated session 0xabdcab8:uu5kzxus2bpg8um157abrgcd with reason Conversion failed. The transcoder exited due to an error.

Will be raising with the development team

How frequent do you get this error? Any specific media files?

1 Like
Network Configuration & Issue with PMS on WIndows 10 x64
26

Hello,
very frequent. It happened with all my TV-series. I could restart the serie-episode, but after a while it crashed again.
Yesterday i updated to the latest PlexPass upgrade available 1.13.4.5251 , At first it ran fine, today it crashed the Plex totally, so Plex even exited.
After restarting Plex, i could watch the episode without a glitch.

The mediafile is a MKV 1080p DD 5.1

1 Like
27

Hello sa2000, I think we are in the same boat here. Around Tuesday of last week, I started to get that exact same error as aadnleuw as well. It happened across Android, my LG webOS, PS4, Xbox One X, and the Plex Media Player on the PMS PC as well. Funnily enough, one of my users has been able to stream on Roku without encountering this error.

For the rest of my users/me, Plex is basically useless. It crashes frequently across all my media. Restarting my computer seems to stabilize it for a bit, but it seems to keep coming back. Never ever had issues with transcoding or networking, which leads me to believe something around Tuesday (like the Windows Updates) caused the issue. If you see, most people started posting around that time.

28

Thank you for the info. That does change things. If we are not getting these specific errors in 1.13.4.5251 then i will abort my referral of this to the devs.

Will need to look into the crash of the server that you mention.
I have located a crash report from your server - i need the logs that cover that time please. I think it was 21:57:19 GMT.

29

@aadnieuw could you start a new forum topic for this please. you can paste a link here so i can find it

30

Could you please see if the latest beta 1.13.4.5251 makes a difference, There was mention earlier that it did

If problem remains after upgrading to 1,13.4.5251, please provide diagnostics

Ensure debug logging is enabled
see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Restart the server to get fresh log files created

Reproduce the problem
Note down the time of error and what was being streamed

Download the logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Attach your logs zip file to a post here with info on when the error arose and what plex client app and version was being used

Thanks

31

I upgraded to 5251 based on aadnieuw’s results. I still got the same Transcoder error, but in the logs, I got something different this time.

Jul 14, 2018 18:52:56.614 [18884] ERROR - [Transcoder] [dash @ 029f5280] Unable to open http://127.0.0.1:32400/video/:/transcode/session/rj14asxt8e7l0j09wudjq7df/0d07913a-1eab-4077-b8aa-a5381d08e97b/manifest for writing
Jul 14, 2018 18:52:56.626 [24112] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
Jul 14, 2018 18:52:57.339 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:02.341 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:03.719 [6840] ERROR - [Transcoder] [mp4 @ 089a9a40] Application provided duration: -1 / timestamp: 8597493 is out of range for mov/mp4 format
Jul 14, 2018 18:53:07.342 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:09.736 [23176] ERROR - [Transcoder] [mp4 @ 089a9a40] Application provided duration: -1 / timestamp: 9921507 is out of range for mov/mp4 format
Jul 14, 2018 18:53:12.343 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:16.201 [24112] ERROR - [Transcoder] [mp4 @ 089a9a40] Application provided duration: -34 / timestamp: 11244518 is out of range for mov/mp4 format
Jul 14, 2018 18:53:17.343 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:17.869 [8320] ERROR - [Transcoder] [mp4 @ 089a9a40] Application provided duration: -1 / timestamp: 11641848 is out of range for mov/mp4 format
Jul 14, 2018 18:53:21.787 [24112] ERROR - [Transcoder] [mp4 @ 089a9a40] Application provided duration: -34 / timestamp: 12125151 is out of range for mov/mp4 format
Jul 14, 2018 18:53:22.345 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:23.816 [18884] ERROR - [Transcoder] [mp4 @ 089a9a40] Application provided duration: -34 / timestamp: 12213219 is out of range for mov/mp4 format
Jul 14, 2018 18:53:27.345 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:32.346 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:37.346 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:38.152 [8320] ERROR - [Transcoder] [mp4 @ 089a9a40] Application provided duration: -34 / timestamp: 12655586 is out of range for mov/mp4 format
Jul 14, 2018 18:53:42.347 [21120] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
Jul 14, 2018 18:53:43.758 [6840] ERROR - [Transcoder] [dash @ 029de840] Unable to open http://127.0.0.1:32400/video/:/transcode/session/rj14asxt8e7l0j09wudjq7df/0d07913a-1eab-4077-b8aa-a5381d08e97b/manifest for writing
Jul 14, 2018 18:53:43.771 [14252] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
32

Is this on 1.13.4.5251 ?

If it is, please could you provide diagnostics

Ensure debug logging is enabled
see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Restart the server to get fresh log files created

Reproduce the problem
Note down the time of error and what was being streamed

Download the logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Attach your logs zip file to a post here with info on when the error arose and what plex client app and version was being used

Thanks

33

Thanks for the feedback. You have disabled debug logging, Could you please:

Ensure debug logging is enabled
see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Restart the server to get fresh log files created

Reproduce the problem
Note down the time of error and what was being streamed

Download the logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Attach your logs zip file to a post here with info on when the error arose and what plex client app and version was being used

PS: Are you running Plex Media Server.exe as a scheduled task / service?

Using the cjmurph’s packaged service wrapper would stop these repeated log system tray related log warnings
See PMS as a service

34

Please could you provide logs

Ensure debug logging is enabled
see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Restart the server to get fresh log files created

Reproduce the problem
Note down the time of error and what was being streamed

Download the logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Attach your logs zip file to a post here with info on when the error arose and what plex client app and version was being used

Thanks

35

I am using it as a service. I think I already downloaded the linked service. I upgraded, so just needed to restart to make those errors go away.

I redacted a bunch of stuff in this debug log that I felt was sensitive. This is on the latest 1.13.4.5251, so I think it is different from what was happening before.

Error happened on Xbox One X this time. Streaming a 1080p MKV file

Plex Media Server.7z (35.7 KB)

36

Could you please update to the latest beta 1.13.4.5251 and see if it makes a difference, See https://plex.tv/downloads

If problem remains after upgrading to 1,13.4.5251, please provide diagnostics

Ensure debug logging is enabled
see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Restart the server to get fresh log files created

Reproduce the problem
Note down the time of error and what was being streamed

Download the logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Attach your logs zip file to a post here with info on when the error arose and what plex client app and version was being used

Thanks

37

Thanks for the log. Would always prefer all logs (you can see from the post here how the other log files showed an issue with 127.0.0.1 requests ! SOLUTION: Conversion failed. The transcoder exited due to an error - #57 by sa2000

I have passed your log to the development team

38

I just started having this exact issue as well today (after it working perfectly all morning) on the last version using the Plex app for my PS4. Tried updating to the latest beta 1.13.4.5251 and restarting and problem still occurs with any file. I’ve used plex flawlessly for years now until this. Here are the logs.

Plex Media Server Logs_2018-07-14_20-04-14.zip (3.9 MB)

Running my server on Windows 7

39

I’m using Windows 7 and the issue started for me today

40

Plex Media Server v1.13.4.5251-2e6e8f841 (Windows 10 as host)
Plex Android v7.1.1.5878 (Google Pixel as player)
Plex Media Server Logs_2018-07-14_22-10-24.zip (383.5 KB)

Jul 14, 2018 22:02:43.092 [14200] DEBUG - Auth: authenticated user 1 as cbabb
Jul 14, 2018 22:02:43.108 [13880] DEBUG - Request: [192.168.1.111:39649 (Subnet)] GET /:/timeline?bufferedTime=98645&containerKey=%2FplayQueues%2F1280&duration=1261000&guid=com.plexapp.agents.thetvdb%3A%2F%2F73141%2F13%2F13%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F550&machineIdentifier=3f41ae42311e554af1de21bb740346157adf8278&playQueueItemID=101708&ratingKey=550&state=playing&time=973518&token=xxxxxxxxxxxxxxxxxxxx (6 live) TLS GZIP Signed-in Token (cbabb)
Jul 14, 2018 22:02:43.108 [13880] DEBUG - Client [041ada653a1517d7-com-plexapp-android] reporting timeline state playing, progress of 973518/1261000ms for guid=com.plexapp.agents.thetvdb://73141/13/13?lang=en, ratingKey=550 url=, key=/library/metadata/550, containerKey=/playQueues/1280, metadataId=550
Jul 14, 2018 22:02:43.129 [13880] DEBUG - Play progress on 550 'Widow's Pique' - got played 973518 ms by account 1!
Jul 14, 2018 22:02:43.191 [13880] DEBUG - [Now] User is cbabb (ID: 1)
Jul 14, 2018 22:02:43.191 [13880] DEBUG - [Now] Device is Android (Pixel).
Jul 14, 2018 22:02:43.191 [13880] DEBUG - [Now] Profile is Android
Jul 14, 2018 22:02:43.191 [13880] DEBUG - [Now] Updated play state for /library/metadata/550.
Jul 14, 2018 22:02:43.191 [13880] DEBUG - Statistics: (041ada653a1517d7-com-plexapp-android) Reporting active playback in state 0 of type 4 (scrobble: 0) for account 1
Jul 14, 2018 22:02:43.191 [14204] DEBUG - Completed: [192.168.1.111:39649] 200 GET /:/timeline?bufferedTime=98645&containerKey=%2FplayQueues%2F1280&duration=1261000&guid=com.plexapp.agents.thetvdb%3A%2F%2F73141%2F13%2F13%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F550&machineIdentifier=3f41ae42311e554af1de21bb740346157adf8278&playQueueItemID=101708&ratingKey=550&state=playing&time=973518&token=xxxxxxxxxxxxxxxxxxxx (6 live) TLS GZIP 99ms 765 bytes (pipelined: 40)
Jul 14, 2018 22:02:47.432 [12204] DEBUG - Request: [192.168.1.111:39672 (Subnet)] GET /video/:/transcode/universal/session/041ada653a1517d7-com-plexapp-android/base/00100.ts (5 live) TLS GZIP Signed-in
Jul 14, 2018 22:02:47.432 [12204] DEBUG - Asked for segment 100 from session.
Jul 14, 2018 22:02:47.433 [12204] DEBUG - Returning segment 100 from session: "C:\Users\Chase\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-041ada653a1517d7-com-plexapp-android-e56d5abc-5f27-4674-8a32-ed0095d5a997\media-00100.ts"
Jul 14, 2018 22:02:47.434 [12204] DEBUG - Content-Length of C:\Users\Chase\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-041ada653a1517d7-com-plexapp-android-e56d5abc-5f27-4674-8a32-ed0095d5a997\media-00100.ts is 284444.
Jul 14, 2018 22:02:47.450 [14204] DEBUG - Completed: [192.168.1.111:39672] 200 GET /video/:/transcode/universal/session/041ada653a1517d7-com-plexapp-android/base/00100.ts (5 live) TLS GZIP 30ms 284444 bytes (pipelined: 37)
Jul 14, 2018 22:02:51.578 [13880] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
Jul 14, 2018 22:02:51.594 [12204] ERROR - [Transcoder] Error writing trailer of media-%05d.ts: Invalid argument
Jul 14, 2018 22:02:51.610 [10780] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe' exit code for process 3860 is 1 (failure)
Jul 14, 2018 22:02:51.625 [13044] DEBUG - Killing job.