Windows hardware decoding detection not working

Plex Players Desktop Players
1

Server Version#: 1.41.6.9685
Player Version#: 1.108.1.307-dd5b87aa

My server has AV1 transcode support, however when playing AV1 encoded files on a Windows client without AV1 decode support, it generally chooses direct stream with no way to force transcoding. This causes poor performance.

I would expect that when the “Use Hardware Decoding” box is checked on the client under Player settings, the server will transcode to a format supported by the client.

In the Plex.log file, I see that hardware decoding is correctly detected as unavailable. I have attached a portion of the log file.

Video:
  Codec: Alliance for Open Media AV1
  Size: 0x0
  Duration: 10821.10
  FPS (container): 23.98
  FPS (filters): 0.00
  Aspect: 0.00
  Bitrate: ?
  Display FPS: 60.01
  Hardware Decoding: no (?)

logs.txt (6.5 KB)

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