Works once, then not again

tonydav67 · September 8, 2013, 11:04pm

Firstly, must say Apple are so frustrating. 3 ATV's working, 5 weeks hols, come back - nothing :blink:

After wasting a heap of time (jet lagged - my excuse) I looked into the new install FAQ and realised Apple had changed the game. So installed the certificate to my ATVs and to my Plexbox. All appears fine and after doing this the first time my ATV goes straight into the library.

I can browse the various sections but no pictures are displayed. If I try to load the movie I just get the accessing trailers message. From that time on trying to load trailers just gives the "accessing trailers" message.

Logs below for the two loads. I have tried this on all 3 ATV's and the behaviour is repeated for all three.

The Plex server is running on Win 2012R2. Plex seems to be streaming fine to all of my other devices. I believe I have the latest PlexConnect release (not quite sure how to tell though).

Stumped. Any ideas?

INITIAL LOAD - CAN SEE THE MOVIES

08:41:56 PlexConnect: ***
08:41:56 PlexConnect: PlexConnect
08:41:56 PlexConnect: Press CTRL-C to shut down.
08:41:56 PlexConnect: ***
08:41:56 PlexConnect: started: 08:41:56
08:41:56 PlexConnect: IP_self: 192.168.100.3
08:41:56 DNSServer: started: 08:41:56
08:41:56 DNSServer: ***
08:41:56 WebServer: started: 08:41:56
08:41:56 DNSServer: DNSServer: Serving DNS on port 53.
08:41:57 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.
168.100.3
08:41:57 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld
.apple.com.edgesuite.net'] => 127.0.0.1
008:41:578:41:57 WWebServer: started: 08:41:57
ebServer: ***
08:41:57 DNSServer: forward other to higher level DNS: 8.8.8.8
08:41:57 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
08:41:57 DNSServer: ***
08:41:57 WebServer: ***
08:41:57 WebServer: ***
08:41:57 PlexGDM: ***
08:41:57 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
08:41:57 PlexGDM: looking up Plex Media Server
08:41:57 WebServer: ***
08:41:57 PlexGDM: ***
08:41:58 PlexGDM: servers discovered: 1
08:41:58 XMLConverter: PlexGDM - PMS: 25.68.193.53:32400
08:42:11 DNSServer: DNS request received!
08:42:11 DNSServer: Source: ('192.168.100.34', 55310)
08:42:11 DNSServer: Domain: ax.init.itunes.apple.com
08:42:11 DNSServer: ***forward request
08:42:11 DNSServer: -> DNS response from higher level
08:45:34 DNSServer: DNS request received!
08:45:34 DNSServer: Source: ('192.168.100.42', 57584)
08:45:34 DNSServer: Domain: ax.init.itunes.apple.com
08:45:34 DNSServer: ***forward request
08:45:34 DNSServer: -> DNS response from higher level
08:45:35 DNSServer: DNS request received!
08:45:35 DNSServer: Source: ('192.168.100.42', 54064)
08:45:35 DNSServer: Domain: itunes.apple.com
08:45:35 DNSServer: ***forward request
08:45:35 DNSServer: -> DNS response from higher level
08:47:09 DNSServer: DNS request received!
08:47:09 DNSServer: Source: ('192.168.100.42', 51041)
08:47:09 DNSServer: Domain: gs-loc.apple.com
08:47:09 DNSServer: ***forward request
08:47:09 DNSServer: -> DNS response from higher level
08:47:29 DNSServer: DNS request received!
08:47:29 DNSServer: Source: ('192.168.100.42', 60292)
08:47:29 DNSServer: Domain: itunes-cdn.apple.com.akadns.net
08:47:29 DNSServer: ***forward request
08:47:29 DNSServer: -> DNS response from higher level
08:47:34 DNSServer: DNS request received!
08:47:34 DNSServer: Source: ('192.168.100.42', 52848)
08:47:34 DNSServer: Domain: securemetrics.apple.com
08:47:34 DNSServer: ***forward request
08:47:34 DNSServer: -> DNS response from higher level
08:47:34 DNSServer: DNS request received!
08:47:34 DNSServer: Source: ('192.168.100.42', 64207)
08:47:34 DNSServer: Domain: a4.mzstatic.com
08:47:34 DNSServer: ***forward request
08:47:34 DNSServer: -> DNS response from higher level
08:47:34 DNSServer: DNS request received!
08:47:34 DNSServer: Source: ('192.168.100.42', 54237)
08:47:34 DNSServer: Domain: a2.mzstatic.com
08:47:34 DNSServer: ***forward request
08:47:34 DNSServer: -> DNS response from higher level
08:47:34 DNSServer: DNS request received!
08:47:34 DNSServer: Source: ('192.168.100.42', 50390)
08:47:34 DNSServer: Domain: a1.mzstatic.com
08:47:34 DNSServer: ***forward request
08:47:34 DNSServer: -> DNS response from higher level
08:47:34 DNSServer: DNS request received!
08:47:34 DNSServer: Source: ('192.168.100.42', 57090)
08:47:34 DNSServer: Domain: a3.mzstatic.com
08:47:34 DNSServer: ***forward request
08:47:34 DNSServer: -> DNS response from higher level
08:47:34 DNSServer: DNS request received!
08:47:34 DNSServer: Source: ('192.168.100.42', 57246)
08:47:34 DNSServer: Domain: a5.mzstatic.com
08:47:34 DNSServer: ***forward request
08:47:34 DNSServer: -> DNS response from higher level
08:47:34 DNSServer: DNS request received!
08:47:34 DNSServer: Source: ('192.168.100.42', 60432)
08:47:34 DNSServer: Domain: EVIntl-ocsp.verisign.com
08:47:34 DNSServer: ***forward request
08:47:35 DNSServer: -> DNS response from higher level
08:47:35 DNSServer: DNS request received!
08:47:35 DNSServer: Source: ('192.168.100.42', 57633)
08:47:35 DNSServer: Domain: EVSecure-ocsp.verisign.com
08:47:35 DNSServer: ***forward request
08:47:35 DNSServer: -> DNS response from higher level
08:47:51 DNSServer: DNS request received!
08:47:51 DNSServer: Source: ('192.168.100.42', 63541)
08:47:51 DNSServer: Domain: trailers.apple.com
08:47:51 DNSServer: ***intercept request
08:47:51 DNSServer: -> DNS response: 192.168.100.3
08:47:51 Localize: aTVLanguage: en
08:47:51 WebServer: serving application.js
08:47:51 DNSServer: DNS request received!
08:47:51 DNSServer: Source: ('192.168.100.42', 56185)
08:47:51 DNSServer: Domain: atv.plexconnect
08:47:51 DNSServer: ***intercept request
08:47:51 DNSServer: -> DNS response: 192.168.100.3
08:47:51 DNSServer: DNS request received!
08:47:51 DNSServer: Source: ('192.168.100.42', 50918)
08:47:51 DNSServer: Domain: itunes.apple.com.edgekey.net
08:47:51 DNSServer: ***forward request
08:47:51 Localize: aTVLanguage: en
08:47:51 WebServer: serving .xml: /PlexConnect.xml
08:47:51 ATVSettings: add section 007
08:47:51 DNSServer: -> DNS response from higher level
08:47:51 Localize: aTVLanguage: en
08:47:51 WebServer: serving C:\PlexConnect\assets\js\utils.js
08:47:52 Localize: aTVLanguage: en
08:47:52 ATVLogger: loadItem: Library
08:47:52 Localize: aTVLanguage: en
08:47:52 WebServer: serving .xml: /library/sections
08:47:52 ATVSettings: add section C0KK91JADRHN
08:47:52 Localize: aTVLanguage: en
08:47:52 WebServer: serving C:\PlexConnect\assets\js\utils.js
08:47:53 Localize: aTVLanguage: en
08:47:53 WebServer: serving .xml: /library/sections/3/recentlyAdded?stack=1&X-Plex-Container-Start=0
&X-Plex-Container-Size=20

SUBSEQUENT LOADS - "ACCESSING TRAILERS" ONLY

08:52:25 PlexConnect: ***
08:52:25 PlexConnect: PlexConnect
08:52:25 PlexConnect: Press CTRL-C to shut down.
08:52:25 PlexConnect: ***
08:52:25 PlexConnect: started: 08:52:25
08:52:25 PlexConnect: IP_self: 192.168.100.3
08:52:25 DNSServer: started: 08:52:25
08:52:25 DNSServer: ***
08:52:25 DNSServer: DNSServer: Serving DNS on port 53.
08:52:25 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.100.3
08:52:25 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
08:52:25 DNSServer: forward other to higher level DNS: 8.8.8.8
08:52:25 DNSServer: ***
08:52:25 WebServer: started: 08:52:25
08:52:25 WebServer: ***
08:52:25 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
08:52:25 WebServer: ***
08:52:25 PlexGDM: ***
08:52:25 PlexGDM: looking up Plex Media Server
08:52:25 PlexGDM: ***
08:52:25 WebServer: started: 08:52:25
08:52:25 WebServer: ***
08:52:25 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
08:52:25 WebServer: ***
08:52:26 PlexGDM: servers discovered: 1
08:52:26 XMLConverter: PlexGDM - PMS: 25.68.193.53:32400
08:52:42 DNSServer: DNS request received!
08:52:42 DNSServer: Source: ('192.168.100.42', 59723)
08:52:42 DNSServer: Domain: trailers.apple.com
08:52:42 DNSServer: ***intercept request
08:52:42 DNSServer: -> DNS response: 192.168.100.3
08:52:42 Localize: aTVLanguage: en
08:52:42 WebServer: serving application.js
08:53:04 DNSServer: DNS request received!
08:53:04 DNSServer: Source: ('192.168.100.65', 52045)
08:53:04 DNSServer: Domain: ax.init.itunes.apple.com
08:53:04 DNSServer: ***forward request
08:53:04 DNSServer: -> DNS response from higher level
08:54:20 DNSServer: DNS request received!
08:54:20 DNSServer: Source: ('192.168.100.34', 60890)
08:54:20 DNSServer: Domain: securea.mlb.com
08:54:20 DNSServer: ***forward request
08:54:21 DNSServer: -> DNS response from higher level

tonydav67 · September 9, 2013, 12:58am

More information.

I've tried this configuration on my desktop computer and it works fine. This is running Win7 vs Win2012 so I'd say it's something wrong there.

One line that did stick out.

Server: 08:52:26 XMLConverter: PlexGDM - PMS: 25.68.193.53:32400

Vs my computer: 10:58:25 XMLConverter: PlexGDM - PMS: 192.168.100.5:32400

My server is running on 192.168.100.3. I didn't pickup the GDM line before as had nothing to compare with. Will modify the cfg file and see if that fixes the issue.

tonydav67 · September 9, 2013, 1:11am

That's the answer. Not autodetecting so changed the cfg file to:

ip_pms = 192.168.100.3
enable_plexgdm = False

And all good now.

system · December 21, 2019, 12:03am

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

Topic		Replies	Views
After Configuring 'Trailers' still load up Apple Default? Apps & Creations	47	365	December 20, 2019
PlexConnect not working even after new ATV work around Apps & Creations	75	434	December 21, 2019
PlexConnect no longer working :( Apps & Creations	6	153	December 21, 2019
ATV3 not discovering PlexConnect (Trailers is unavailabel. Try again later) Apps & Creations	20	154	December 20, 2019
The dreaded "Trailers Unavailable" on ATV2 and Windows 7 Apps & Creations	11	87	December 21, 2019

Works once, then not again

Related topics