Hello,
I have the latest plex server and player version.
When I play a movie with plex the wrong language is selected. I configured a language for the account via web settings and all settings are synchronized, yet a different language is selected and not the one I configured in the settings, although the file has the language.
What can I do to fix this?
Thanks!
Please copy the first ~15 lines from the Plex XML info of the affected video.
Please do also make a screenshot from the “Audio & Subtitle Settings” in here: https://app.plex.tv/desktop/#!/settings/account
Please specify the exact type of Plex client you are using.
Hi,
thanks for your reply.
The settings:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Serien" librarySectionUUID="c6d486fb-5248-4407-ad03-0b4660598333" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1623861150">
<Video ratingKey="32511" key="/library/metadata/32511" parentRatingKey="32509" grandparentRatingKey="32508" guid="com.plexapp.agents.thetvdb://396346/1/1?lang=de" parentGuid="com.plexapp.agents.thetvdb://396346/1?lang=de" grandparentGuid="com.plexapp.agents.thetvdb://396346?lang=de" type="episode" title="****" grandparentKey="/library/metadata/32508" parentKey="/library/metadata/32509" librarySectionTitle="Serien" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="Physical" parentTitle="Staffel 1" contentRating="TV-MA" summary="*****." index="1" parentIndex="1" viewOffset="567000" viewCount="1" lastViewedAt="1625601096" year="2021" thumb="/library/metadata/32511/thumb/1625827914" art="/library/metadata/32508/art/1625234276" grandparentThumb="/library/metadata/32508/thumb/1625234276" grandparentArt="/library/metadata/32508/art/1625234276" duration="2058497" originallyAvailableAt="2021-06-18" addedAt="1624718500" updatedAt="1625827914">
<Media id="44663" duration="2058497" bitrate="11644" width="1920" height="960" aspectRatio="1.85" audioChannels="6" audioCodec="eac3" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" videoProfile="high">
<Part accessible="1" exists="1" id="55286" key="/library/parts/55286/1624062899/file.mkv" duration="2058497" file="******" size="2996194320" container="mkv" videoProfile="high">
<Stream id="169800" streamType="1" default="1" codec="h264" index="0" bitrate="11644" bitDepth="8" chromaLocation="topleft" chromaSubsampling="4:2:0" codedHeight="960" codedWidth="1920" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="960" level="40" profile="high" refFrames="4" scanType="progressive" width="1920" displayTitle="1080p (H.264)" extendedDisplayTitle="1080p (H.264)"> </Stream>
<Stream id="169801" streamType="2" selected="1" default="1" codec="eac3" index="1" channels="6" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" samplingRate="48000" displayTitle="Deutsch (EAC3 5.1)" extendedDisplayTitle="Deutsch (EAC3 5.1)"> </Stream>
<Stream id="169802" streamType="2" codec="eac3" index="2" channels="6" language="English" languageCode="eng" audioChannelLayout="5.1(side)" samplingRate="48000" displayTitle="English (EAC3 5.1)" extendedDisplayTitle="English (EAC3 5.1)"> </Stream>
<Stream id="169803" streamType="3" selected="1" default="1" forced="1" codec="srt" index="3" language="Deutsch" languageCode="ger" title="Deutsch (forced)" displayTitle="Deutsch Erzwungen (SRT)" extendedDisplayTitle="Deutsch (forced) (SRT)"> </Stream>
<Stream id="169804" streamType="3" codec="srt" index="4" language="Deutsch" languageCode="ger" title="Deutsch" displayTitle="Deutsch (SRT)" extendedDisplayTitle="Deutsch (SRT)"> </Stream>
<Stream id="169805" streamType="3" codec="srt" index="5" language="Deutsch" languageCode="ger" title="Deutsch (SDH)" displayTitle="Deutsch (SRT)" extendedDisplayTitle="Deutsch (SDH) (SRT)"> </Stream>
<Stream id="169806" streamType="3" codec="srt" index="6" language="العربية" languageCode="ara" title="العربية" displayTitle="العربية (SRT)" extendedDisplayTitle="العربية (SRT)"> </Stream>
<Stream id="169807" streamType="3" codec="srt" index="7" language="български език" languageCode="bul" title="български" displayTitle="български език (SRT)" extendedDisplayTitle="български (български език SRT)"> </Stream>
<Stream id="169808" streamType="3" codec="srt" index="8" language="中文" languageCode="chi" title="中文（简体）" displayTitle="中文 (SRT)" extendedDisplayTitle="中文（简体） (中文 SRT)"> </Stream>
<Stream id="169809" streamType="3" codec="srt" index="9" language="中文" languageCode="chi" title="中文（繁體）" displayTitle="中文 (SRT)" extendedDisplayTitle="中文（繁體） (中文 SRT)"> </Stream>
<Stream id="169810" streamType="3" codec="srt" index="10" language="Česky" languageCode="cze" title="Čeština" displayTitle="Česky (SRT)" extendedDisplayTitle="Čeština (Česky SRT)"> </Stream>
<Stream id="169811" streamType="3" codec="srt" index="11" language="Dansk" languageCode="dan" title="dansk" displayTitle="Dansk (SRT)" extendedDisplayTitle="dansk (SRT)"> </Stream>
<Stream id="169812" streamType="3" codec="srt" index="12" language="Ελληνικά" languageCode="gre" title="Ελληνικά" displayTitle="Ελληνικά (SRT)" extendedDisplayTitle="Ελληνικά (SRT)"> </Stream>
<Stream id="169813" streamType="3" codec="srt" index="13" language="English" languageCode="eng" title="English" displayTitle="English (SRT)" extendedDisplayTitle="English (SRT)"> </Stream>
<Stream id="169814" streamType="3" codec="srt" index="14" language="Español" languageCode="spa" title="Español (Latinoamérica)" displayTitle="Español (SRT)" extendedDisplayTitle="Español (Latinoamérica) (SRT)"> </Stream>
<Stream id="169815" streamType="3" codec="srt" index="15" language="Español" languageCode="spa" title="Español (España)" displayTitle="Español (SRT)" extendedDisplayTitle="Español (España) (SRT)"> </Stream>
<Stream id="169816" streamType="3" codec="srt" index="16" language="eesti, eesti keel" languageCode="est" title="eesti" displayTitle="eesti, eesti keel (SRT)" extendedDisplayTitle="eesti (eesti, eesti keel SRT)"> </Stream>
<Stream id="169817" streamType="3" codec="srt" index="17" language="Suomi" languageCode="fin" title="Suomi" displayTitle="Suomi (SRT)" extendedDisplayTitle="Suomi (SRT)"> </Stream>
<Stream id="169818" streamType="3" codec="srt" index="18" language="Français" languageCode="fre" title="Français (Canada)" displayTitle="Français (SRT)" extendedDisplayTitle="Français (Canada) (SRT)"> </Stream>
<Stream id="169819" streamType="3" codec="srt" index="19" language="Français" languageCode="fre" title="Français (France)" displayTitle="Français (SRT)" extendedDisplayTitle="Français (France) (SRT)"> </Stream>
<Stream id="169820" streamType="3" codec="srt" index="20" language="עברית" languageCode="heb" title="עברית" displayTitle="עברית (SRT)" extendedDisplayTitle="עברית (SRT)"> </Stream>
<Stream id="169821" streamType="3" codec="srt" index="21" language="हिन्दी, हिंदी" languageCode="hin" title="हिन्दी" displayTitle="हिन्दी, हिंदी (SRT)" extendedDisplayTitle="हिन्दी (हिन्दी, हिंदी SRT)"> </Stream>
<Stream id="169822" streamType="3" codec="srt" index="22" language="Magyar" languageCode="hun" title="magyar" displayTitle="Magyar (SRT)" extendedDisplayTitle="magyar (SRT)"> </Stream>
<Stream id="169823" streamType="3" codec="srt" index="23" language="Bahasa Indonesia" languageCode="ind" title="Bahasa Indonesia" displayTitle="Bahasa Indonesia (SRT)" extendedDisplayTitle="Bahasa Indonesia (Bahasa Indonesia SRT)"> </Stream>
<Stream id="169824" streamType="3" codec="srt" index="24" language="Italiano" languageCode="ita" title="Italiano" displayTitle="Italiano (SRT)" extendedDisplayTitle="Italiano (SRT)"> </Stream>
<Stream id="169825" streamType="3" codec="srt" index="25" language="日本語" languageCode="jpn" title="日本語" displayTitle="日本語 (SRT)" extendedDisplayTitle="日本語 (SRT)"> </Stream>
<Stream id="169826" streamType="3" codec="srt" index="26" language="한국어" languageCode="kor" title="한국어" displayTitle="한국어 (SRT)" extendedDisplayTitle="한국어 (SRT)"> </Stream>
<Stream id="169827" streamType="3" codec="srt" index="27" language="lietuvių kalba" languageCode="lit" title="lietuvių" displayTitle="lietuvių kalba (SRT)" extendedDisplayTitle="lietuvių (lietuvių kalba SRT)"> </Stream>
<Stream id="169828" streamType="3" codec="srt" index="28" language="latviešu valoda" languageCode="lav" title="latviešu" displayTitle="latviešu valoda (SRT)" extendedDisplayTitle="latviešu (latviešu valoda SRT)"> </Stream>
<Stream id="169829" streamType="3" codec="srt" index="29" language="മലയാളം" languageCode="mal" title="Bahasa Melayu" displayTitle="മലയാളം (SRT)" extendedDisplayTitle="Bahasa Melayu (മലയാളം SRT)"> </Stream>
<Stream id="169830" streamType="3" codec="srt" index="30" language="Nederlands" languageCode="dut" title="Nederlands" displayTitle="Nederlands (SRT)" extendedDisplayTitle="Nederlands (SRT)"> </Stream>
<Stream id="169831" streamType="3" codec="srt" index="31" language="Norsk" languageCode="nor" title="norsk" displayTitle="Norsk (SRT)" extendedDisplayTitle="norsk (SRT)"> </Stream>
<Stream id="169832" streamType="3" codec="srt" index="32" language="polski" languageCode="pol" title="polski" displayTitle="polski (SRT)" extendedDisplayTitle="polski (SRT)"> </Stream>
<Stream id="169833" streamType="3" codec="srt" index="33" language="Português" languageCode="por" title="Português (Brasil)" displayTitle="Português (SRT)" extendedDisplayTitle="Português (Brasil) (SRT)"> </Stream>
<Stream id="169834" streamType="3" codec="srt" index="34" language="Português" languageCode="por" title="Português" displayTitle="Português (SRT)" extendedDisplayTitle="Português (SRT)"> </Stream>
<Stream id="169835" streamType="3" codec="srt" index="35" language="русский язык" languageCode="rus" title="Русский" displayTitle="русский язык (SRT)" extendedDisplayTitle="Русский (русский язык SRT)"> </Stream>
<Stream id="169836" streamType="3" codec="srt" index="36" language="slovenčina" languageCode="slo" title="Slovenčina" displayTitle="slovenčina (SRT)" extendedDisplayTitle="Slovenčina (SRT)"> </Stream>
<Stream id="169837" streamType="3" codec="srt" index="37" language="slovenščina" languageCode="slv" title="slovenščina" displayTitle="slovenščina (SRT)" extendedDisplayTitle="slovenščina (SRT)"> </Stream>
<Stream id="169838" streamType="3" codec="srt" index="38" language="Svenska" languageCode="swe" title="Svenska" displayTitle="Svenska (SRT)" extendedDisplayTitle="Svenska (SRT)"> </Stream>
<Stream id="169839" streamType="3" codec="srt" index="39" language="தமிழ்" languageCode="tam" title="தமிழ்" displayTitle="தமிழ் (SRT)" extendedDisplayTitle="தமிழ் (SRT)"> </Stream>
<Stream id="169840" streamType="3" codec="srt" index="40" language="తెలుగు" languageCode="tel" title="తెలుగు" displayTitle="తెలుగు (SRT)" extendedDisplayTitle="తెలుగు (SRT)"> </Stream>
<Stream id="169841" streamType="3" codec="srt" index="41" language="ไทย" languageCode="tha" title="ไทย" displayTitle="ไทย (SRT)" extendedDisplayTitle="ไทย (SRT)"> </Stream>
<Stream id="169842" streamType="3" codec="srt" index="42" language="Türkçe" languageCode="tur" title="Türkçe" displayTitle="Türkçe (SRT)" extendedDisplayTitle="Türkçe (SRT)"> </Stream>
<Stream id="169843" streamType="3" codec="srt" index="43" language="українська" languageCode="ukr" title="українська" displayTitle="українська (SRT)" extendedDisplayTitle="українська (SRT)"> </Stream>
<Stream id="169844" streamType="3" codec="srt" index="44" language="Tiếng Việt" languageCode="vie" title="Tiếng Việt" displayTitle="Tiếng Việt (SRT)" extendedDisplayTitle="Tiếng Việt (Tiếng Việt SRT)"> </Stream>
<Stream id="169845" streamType="3" codec="srt" index="45" language="中文" languageCode="chi" title="廣東話" displayTitle="中文 (SRT)" extendedDisplayTitle="廣東話 (中文 SRT)"> </Stream>
</Part>
</Media>
<Media id="45317" duration="2059836" bitrate="4330" width="1356" height="678" aspectRatio="1.85" audioChannels="6" audioCodec="eac3" videoCodec="h264" videoResolution="720" container="mkv" videoFrameRate="24p" videoProfile="high">
<Part accessible="1" exists="1" id="55940" key="/library/parts/55940/1623996256/file.mkv" duration="2059836" file="/volume1/********" size="1114768175" container="mkv" videoProfile="high">
<Stream id="172230" streamType="1" default="1" codec="h264" index="0" bitrate="4330" bitDepth="8" chromaLocation="topleft" chromaSubsampling="4:2:0" codedHeight="688" codedWidth="1360" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="678" level="32" profile="high" refFrames="5" scanType="progressive" width="1356" displayTitle="720p (H.264)" extendedDisplayTitle="720p (H.264)"> </Stream>
<Stream id="172231" streamType="2" selected="1" default="1" codec="eac3" index="1" channels="6" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" samplingRate="48000" displayTitle="Deutsch (EAC3 5.1)" extendedDisplayTitle="Deutsch (EAC3 5.1)"> </Stream>
<Stream id="172232" streamType="2" codec="eac3" index="2" channels="6" language="English" languageCode="eng" audioChannelLayout="5.1(side)" samplingRate="48000" displayTitle="English (EAC3 5.1)" extendedDisplayTitle="English (EAC3 5.1)"> </Stream>
<Stream id="172233" streamType="3" selected="1" default="1" forced="1" codec="srt" index="3" language="Deutsch" languageCode="ger" title="German_Forced" displayTitle="Deutsch Erzwungen (SRT)" extendedDisplayTitle="German_Forced (Deutsch Erzwungen SRT)"> </Stream>
<Stream id="172234" streamType="3" codec="srt" index="4" language="Deutsch" languageCode="ger" title="German_Full" displayTitle="Deutsch (SRT)" extendedDisplayTitle="German_Full (Deutsch SRT)"> </Stream>
<Stream id="172235" streamType="3" codec="srt" index="5" language="English" languageCode="eng" title="English_Full" displayTitle="English (SRT)" extendedDisplayTitle="English_Full (English SRT)"> </Stream>
</Part>
</Media>
<Writer id="92613" filter="writer=92613" tag="Annie Weisman"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
and I’m using the FIRE TV 4K Client
Am I understanding you right, that it plays the english audio track instead?
Is there a change if you explicitly disable the subtitles during playback?
correct, but it should be german (deutsch). I can change it manually, but I have to change it for every file. 
I will try it out with subtitles.
When you press Play, does it select the 1080p version or the smaller one?
If it is the 1080p one, try removing some of the subtitle streams from the file (i.e. all those which neither you nor your shared users are ever going to use).
You can use MKVtoolnixGUI to do it.
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