Language selection not enabled

[maddhater]

I’d love to know why I’m unable to switch languages on the browser or new windows app but able to on the old windows store version of Plex or Android.

Comparison of the Windows Versions and browser

Android

Old Windows
Player Version#:3.2.20-25990c77

New Windows
Player Version#:Plex-1.23.0.1435-e10e14cf-x86_64

Android APK version
Player Version#:8.9.2.21619

Server: PlexMediaServer-1.20.5.3583-309e93364-MyCloudPR2100_OS5

Audio/Subtitle Settings

Language Settings

Library Settings

File Explorer

[maddhater]

Looks like this maybe a bug on the platforms identified when two media options are available. The file naming conventions should override the audio steams identified. Here is an example of the metadata for one of the episodes. If I remove one of the media sources, the language selection option is available.

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="11" librarySectionTitle="Anime" librarySectionUUID="e096bab0-5fe9-4fb7-af64-e3a5683e86c1" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1603922053">
<Video ratingKey="10229" key="/library/metadata/10229" parentRatingKey="10228" grandparentRatingKey="10181" guid="com.plexapp.agents.xbmcnfotv://300072/1/1?lang=xn" parentGuid="com.plexapp.agents.xbmcnfotv://300072/1?lang=xn" grandparentGuid="com.plexapp.agents.xbmcnfotv://300072?lang=xn" type="episode" title="2002-10-03" grandparentKey="/library/metadata/10181" parentKey="/library/metadata/10228" librarySectionTitle="Anime" librarySectionID="11" librarySectionKey="/library/sections/11" grandparentTitle="Naruto Kai" parentTitle="Season 1" summary="" index="1" parentIndex="1" userRating="10.0" lastViewedAt="1555214581" lastRatedAt="1605417195" year="2002" thumb="/library/metadata/10229/thumb/1605451784" art="/library/metadata/10228/art/1605451789" parentThumb="/library/metadata/10228/thumb/1605451789" grandparentThumb="/library/metadata/10181/thumb/1605451789" grandparentArt="/library/metadata/10181/art/1605451789" grandparentTheme="/library/metadata/10181/theme/1605451789" duration="5416547" originallyAvailableAt="2002-10-03" addedAt="1605423424" updatedAt="1605451784">
<Media id="19612" duration="5416547" bitrate="489" width="768" height="576" aspectRatio="1.33" audioChannels="2" audioCodec="aac" videoCodec="h264" videoResolution="576" container="mkv" videoFrameRate="24p" audioProfile="he-aac" videoProfile="high">
<Part accessible="1" exists="1" id="19834" key="/library/parts/19834/1541828199/file.mkv" duration="5416547" file="/shares/Public/Shared Videos/anime/naruto/Naruto Kai/season01/Naruto - Episode 01 - Naruto Uzumaki!.en.mkv" size="331361711" audioProfile="he-aac" container="mkv" deepAnalysisVersion="4" requiredBandwidths="959,959,959,959,959,959,959,959" videoProfile="high">
<Stream id="43237" streamType="1" default="1" codec="h264" index="0" bitrate="393" language="English" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="576" codedWidth="768" frameRate="23.976" hasScalingMatrix="0" height="576" level="31" profile="high" refFrames="6" requiredBandwidths="830,830,830,830,830,830,830,830" scanType="progressive" width="768" displayTitle="480p (H.264)" extendedDisplayTitle="480p (H.264)"/>
<Stream id="43238" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="40" language="English" languageCode="eng" audioChannelLayout="stereo" profile="he-aac" requiredBandwidths="40,40,40,40,40,40,40,40" samplingRate="48000" title="English" displayTitle="English (HE-AAC Stereo)" extendedDisplayTitle="English (HE-AAC Stereo)"/>
<Stream id="43239" streamType="2" codec="mp3" index="2" channels="2" bitrate="96" language="日本語" languageCode="jpn" audioChannelLayout="stereo" requiredBandwidths="96,96,96,96,96,96,96,96" samplingRate="32000" title="Japanese" displayTitle="日本語 (MP3 Stereo)" extendedDisplayTitle="Japanese (日本語 MP3 Stereo)"/>
<Stream id="43240" streamType="3" default="1" codec="ass" index="3" bitrate="0" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="2.0 ASS" displayTitle="English (ASS)" extendedDisplayTitle="2.0 ASS (English)"/>
</Part>
</Media>
<Media id="19613" duration="5416531" bitrate="680" width="768" height="576" aspectRatio="1.33" audioChannels="2" audioCodec="aac" videoCodec="h264" videoResolution="576" container="mkv" videoFrameRate="24p" audioProfile="lc" videoProfile="main">
<Part accessible="1" exists="1" id="19835" key="/library/parts/19835/1568601397/file.mkv" duration="5416531" file="/shares/Public/Shared Videos/anime/naruto/Naruto Kai/season01/Naruto - Episode 01 - Naruto Uzumaki!.ja.mkv" size="460347263" audioProfile="lc" container="mkv" deepAnalysisVersion="4" requiredBandwidths="1543,1543,1543,1543,1543,1543,1543,1543" videoProfile="main">
<Stream id="43241" streamType="1" default="1" codec="h264" index="0" bitrate="680" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="576" codedWidth="768" colorPrimaries="smpte170m" colorRange="tv" colorSpace="smpte170m" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="576" level="40" profile="main" refFrames="4" requiredBandwidths="1392,1392,1392,1392,1392,1392,1392,1392" scanType="progressive" width="768" displayTitle="480p (H.264)" extendedDisplayTitle="480p (H.264)"/>
<Stream id="43242" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" language="日本語" languageCode="jpn" audioChannelLayout="stereo" profile="lc" requiredBandwidths="161,161,161,161,161,161,161,161" samplingRate="32000" title="Stereo" displayTitle="日本語 (AAC Stereo)" extendedDisplayTitle="Stereo (日本語 AAC)"/>
<Stream id="43243" streamType="3" default="1" codec="ass" index="2" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" displayTitle="English (ASS)" extendedDisplayTitle="English (ASS)"/>
</Part>
</Media>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>

[maddhater]

As an experiment I attempted to strip out the audio from the files to make them unique and renamed one of the files to omit the .en extension, as it is my primary language setting but to no avail. I believe it picks the highest quality as the default.

Simplified metadata

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="11" librarySectionTitle="Anime" librarySectionUUID="e096bab0-5fe9-4fb7-af64-e3a5683e86c1" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1603922053">
<Video ratingKey="10599" key="/library/metadata/10599" parentRatingKey="10588" grandparentRatingKey="10587" guid="com.plexapp.agents.xbmcnfotv://300072/1/11?lang=xn" parentGuid="com.plexapp.agents.xbmcnfotv://300072/1?lang=xn" grandparentGuid="com.plexapp.agents.xbmcnfotv://300072?lang=xn" type="episode" title="Desiring Apprenticeship?!!" grandparentKey="/library/metadata/10587" parentKey="/library/metadata/10588" librarySectionTitle="Anime" librarySectionID="11" librarySectionKey="/library/sections/11" grandparentTitle="Naruto Kai" parentTitle="Season 1" summary="Soon after Jiraiya starts to train Naruto, he realizes that Naruto is the container of the demon fox. Rather than give him the usual training regiment of preserving his strength, Jiraiya trains him to take advantage of the fox's power. Meanwhile, rumors of an impending invasion of Konoha by the villages of Otogakure and Sunagakure begin to spread, causing the Konoha ninja to begin preparing for the worst. For Naruto, his training consists of being taught how to summon toads to his side during battle. Although he struggles to get the hang of it at first, he is eventually able to take full advantage of the demon fox and summon a toad. Naruto recovers from his training and, on the day of the finals, heads to the location of the final matches." index="11" parentIndex="1" thumb="/library/metadata/10599/thumb/1605502203" art="/library/metadata/10587/art/1605501444" parentThumb="/library/metadata/10588/thumb/1605501444" grandparentThumb="/library/metadata/10587/thumb/1605501444" grandparentArt="/library/metadata/10587/art/1605501444" grandparentTheme="/library/metadata/10587/theme/1605501444" duration="6818519" addedAt="1605492139" updatedAt="1605502203">
<Media id="20479" duration="6818519" bitrate="284" width="768" height="576" aspectRatio="1.33" audioChannels="2" audioCodec="aac" videoCodec="h264" videoResolution="576" container="mkv" videoFrameRate="24p" audioProfile="he-aac" videoProfile="high">
<Part accessible="1" exists="1" id="21227" key="/library/parts/21227/1605501984/file.mkv" duration="6818519" file="/shares/Public/Shared Videos/anime/Naruto Kai/season01/Naruto - Episode 11 - Seeking Apprenticeship!.mkv" size="242372556" audioProfile="he-aac" container="mkv" videoProfile="high">
<Stream id="48286" streamType="1" default="1" codec="h264" index="0" bitrate="284" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="576" codedWidth="768" frameRate="23.976" hasScalingMatrix="0" height="576" level="31" profile="high" refFrames="10" scanType="progressive" width="768" displayTitle="480p (H.264)" extendedDisplayTitle="480p (H.264)"/>
<Stream id="48514" streamType="2" selected="1" default="1" codec="aac" index="2" channels="2" language="English" languageCode="eng" audioChannelLayout="stereo" profile="he-aac" samplingRate="48000" title="English" displayTitle="English (HE-AAC Stereo)" extendedDisplayTitle="English (HE-AAC Stereo)"/>
<Stream id="48513" streamType="3" default="1" codec="ass" index="1" language="English" languageCode="eng" title="2.0 ASS" displayTitle="English (ASS)" extendedDisplayTitle="2.0 ASS (English)"/>
</Part>
</Media>
<Media id="20990" duration="6770352" bitrate="869" width="768" height="576" aspectRatio="1.33" audioChannels="2" audioCodec="ac3" videoCodec="h264" videoResolution="576" container="mkv" videoFrameRate="24p" videoProfile="main">
<Part accessible="1" exists="1" id="21288" key="/library/parts/21288/1605502106/file.mkv" duration="6770352" file="/shares/Public/Shared Videos/anime/Naruto Kai/season01/Naruto - Episode 11 - Seeking Apprenticeship!.ja.mkv" size="735499155" container="mkv" videoProfile="main">
<Stream id="48515" streamType="1" default="1" codec="h264" index="0" bitrate="709" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="576" codedWidth="768" colorPrimaries="smpte170m" colorRange="tv" colorSpace="smpte170m" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="576" level="40" profile="main" refFrames="4" scanType="progressive" width="768" displayTitle="480p (H.264)" extendedDisplayTitle="480p (H.264)"/>
<Stream id="48516" streamType="2" selected="1" default="1" codec="ac3" index="1" channels="2" bitrate="160" language="日本語" languageCode="jpn" audioChannelLayout="stereo" samplingRate="48000" title="Stereo" displayTitle="日本語 (AC3 Stereo)" extendedDisplayTitle="Stereo (日本語 AC3)"/>
</Part>
</Media>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>

[anon18523487]

This is not a bug. It’s expected when you have multiple versions of a video. The preplay page only provides info on 1 version. Typically this will be the first file identified or the one with the higher resolution.

In your shots of Plex Web, you can see the resolution is different on the 2 which means they are showing different versions. I don’t remember what the old Windows Store app did but likely it was a bug there and showing all languages. It would likely fail to play if you picked mixed matched and picked the audio from one version and the subtitle from another.

If you want to pick the other file to play, use the “Play Version” option from the ... menu.

[maddhater]

@anon18523487 - thanks for the clarification. Would it be then possible to include the language or other identifying information in the Play Version option from the overflow menu? It’s not clear which version has which language in this case as you can see by the screenshot.

[anon18523487]

Currently, no. There is a feature request. More Info in "Play Version"

[maddhater]

Awesome! Voted. Any insight on when or how a feature request is migrated or accepted into the backlog?

I would like to link this issue to the feature request without adding a +1 or a non-substantive “me too”; we can close this out as well.