On my xbox one x, I’m experiencing periodic audio cutouts that last only a second. They don’t seem to be on any sort of timer or pattern. All different kinds of files have had this issue occur. I’ve replaced the HDMI cable to my xbox, but the audio issues only occur in plex so I didn’t think that would help anyway. Rebooting the app makes no difference, and full reboots on the xbox have helped at times but not at others. I’ve not been able to find a pattern or been able to isolate a device/app that is the culprite.
I’ve tried monitoring my desktop to see if the audio issues had anything to do with my server, but nothing looked out of the ordinary. Now I’ve noticed it happening when streaming from my friends’ servers too.
I think the problem is with the app, but after googling around I’m finding nothing, and I’m really at a loss here. I hope one of you fine gentlemen can help me out.
So I actually found a solution… But it’s not great.
I was in the xbox preview program in the beta ring running a test build of the OS marked for a future rollout. I opted out of the program and rolled back the OS to the latest final version and the audio cutting out stopped.
So it has something to do with a preview program build I was on, at least in my case anyway.
turn off direct play and direct stream, that fixed the audio cutouts for me. if youre not a lifetime plex pass member i would recommend not renewing your membership, eventually the membership numbers dropping will get them to acknowledge the issue.
Direct play seems like it should only help get rid of network buffering issues assuming your local storage doesn’t suck. Maybe that pause is waiting too long to read from the file and your run out of buffer while the drive spins up? I’d be surprised, but with a really bad external drive maybe it could happen.
Direct stream again sounds like it should only be a good thing. Don’t re-encode things as you’ll probably cause artifacts and make it worse. That is unless your playback equipment has a bug with certain codecs. Then always going to a dead simple stereo output might “fix” issues like this. I’ll bet this app is the biggest test of various audio output methods unless you turn this off, so not surprising it’ll find more issues.
