The situation is pretty clear. There was a working version that properly could do things like play these 4k videos. Since then you released an update that no can’t even play the same video files. And you steadfastly refuse to take any responsibility here. You won’t even submit the old version as a different app so that people can at least get an app working that they paid for!
You still trying to speak that the problem in v2 … and v1 will work flowlessly
I don’t know if it would be “flawless”, but it would at least work as good as it used to. And that’s all i want. The new version is useless since it can’t even play the videos. At least the old version would.
dont undretand the nature of the problem but still insist on it. I can see only useless convesation. As you thing that changing car’s body to another will boost your car … but unfortuunatly it will not … as your car has square wheels.
Jesus, none of that makes sense. The app worked before. Just revert back to that version. Your analogies are silly since this isn’t some sort of situation where i’m proposing some radical approach to the problem. The approach is to simply use the version that was working. You certainly have that version somewhere right? You didn’t lose it somehow?
If you have some valuable information why the same code works well on webOS 1.x emulator and has playback poroblem in webOS 4.x you are welcome. Ive asked LG what is wrong with the app’s source… Ive shared its source code with LG and Ive pointed them to the lines where video player start … and Ive no response from developers support team … not from QA … from DEVELOPERS SUPPORT TEAM who answer to 3rd party developers question about developing apps for webOS. They did not even answerd to me that … no words something like “We are not goint to dig your sources” or somthing like this … just keep silence about sources … and only common words that issue must be fixed in the app
I completely understand their perspective. YOu’re the one that changed things. Even if it works for you, it doesn’t work for customers. And you are hte one who keeps trying to make the new broken version work, while not moving back to the existing working version in the meantime.
Im not going to speak about v1 anymore …
Because you don’t have a leg to stand on. This is incredibly childish and immature behavior on your part. You’re a dev. You got into a bad situation where one of your updates doesn’t work. That sucks. I get it. I’ve been there before. But what matters is how you deal with it from that point on. Instead of getting people back into a working state by rolling back to a previous known good version, you have just strung people along with a broken app and no positive end in site. This is just irresponsible on your part, and your attempts to obfuscate things by trying to point fingers just makes you look like a sham.
PS
If we speak about exp … Ive certificats
Bully for you. So use your experience to address this problem in a responsible fashion. Until you have a working app that can pass QA, roll back to the version that worked acceptably well.
I suppose that I do have right to have own opinion to the situation
Again, this is both irresponsible and childish. You accepted payment from us. People paid you for this app and your update broke it. I get that you thikn that you are absolved of responsibility here because the issue may be with LG. But that’s not the case. You didn’t have to update things, and you cuold have always rectified the problem immediately by rolling back until the problems could be ironed out. You have chosen not to even though people paid you. So you have taken money, delivered a non-functioning product, and have only pointed fingers at others (and never yourself) for actually being responsible to make customers whole.
Shame on you.
