Automatic Photo upload to existing library

Hello,

I’m having trouble uploading photos from Android and iOS devices to my existing photolibrary. I just set up the library yesterday and so far everything is working fine.
But then today I tried to upload photos to my existing libraray to a specific sync-folder that I’m using for a couple of years now.
So I set up 2 Android and 1 iOS devices but had no luck. The upload does not work (I followed the recommended steps). The apps are recognizing that there are new photos but waiting for the upload forever.
When I create a new library (opn the mobile device) the sync works (on all devices). But that’s not what I want. I want all my photos in 1 library not the smartphone photos in an extra one.
Is there a serversetting that I need to toggle?
Thanks for the help.

Tebald

Someone with an answer to this?

All 3 devices are having issues? Logs from one of the client devices would be useful, the IOS one would be preferred.

Goto Settings > Help and Support > Share debugging data and attach that zip here for us to review.

Since an Android device (S6 edge) is my main photo device, i’d like to provide these logfiles.
Thanks.

Any news on my logs?

There is a bunch of 09-01 06:02:22.575 w: [CameraUploader] Unexpected return code: 500, bytes available 0, bytes remaining 5300846 which means it cannot connect properly or does not have access to folder to put photos

what do you mean by a “specific sync-folder” in camera upload you choose the library then in iOS the “album” the album being a sub folder of what ever you have as you main photo library folder.

can you take a screen shot of your camera upload settings in iOS

By “specific folder” I just mean, that I have this folder where I like to collect my photos (beeing the /srv/bilder/Plex Sync folder in my case) before sorting them into their proper folder.
So here is my setup: I’m running Ubuntu 16.04 where I have sorted my media like this: /srv/bilder(which means pictures in german). The structure is:
/srv/pictures
/srv/pictures/folder1
/srv/pictures/Plex Sync
When creating my library I pointed it at /srv/pictures. On the Android device I created the Plex Sync folder.
So that’s what I’ve done setting everything up.

What I’ve found is, when I create a complete new library on my phone during the setup, the upload works, but the photos are then stored here
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Media Upload/Handyfotos/Plex Test/2017-08-29 14.40.29.jpg
and that’s not where I want them to be. I want them to be stored within my own folder structure.
I know that there is a problem to get access to my server structure but can’t find the reason why. The media download on the other hand is working well. Within the Plex app I’m able to download music from /srv/musik/… to my cell Phone and play it.

@BigWheel: No need to look at the logs any longer. After reading your post and writing my last one, I went back to check the permissions on my /srv/bilder folder with ls -l. And what can I say? They weren’t set right. I corrected them and now the upload seems to work pretty smoth.
Sorry for bothering and thanks for the enlightment :smile: