Live TV - Plex for iOS closes after few seconds

This discussion was created from comments split from: [BUG] Live TV with closing captions doesn’t work on iOS.

Thanks for the update :wink: I just did another test and the problem somewhat still exists. Plex for iOS just closes after 3-5 secs, and the crash isn’t logged in the iOS logs. Which is logical, since it is a hard crash.

The PMS log is full of these when watching the channel on iOS:

Feb 13, 2018 14:18:07.466 [0x7f0156911700] ERROR - [Transcoder] Error while decoding stream #0:1: Invalid data found when processing input
Feb 13, 2018 14:18:07.467 [0x7f015b223700] DEBUG - Thread: Running async task started by thread 0x7f01637ff700.
Feb 13, 2018 14:18:07.468 [0x7f015b223700] ERROR - [Transcoder] [ac3 @ 0x2f10f60] frame sync error

When I watch the same channel on PlexWeb (hosted - after iOS crash) i get a:

Playback error
Unable to tune channel (No parts)

If I restart PMS and tune the channel by PlexWeb … it just hangs with:

Feb 13, 2018 14:18:07.466 [0x7f0156911700] ERROR - [Transcoder] Error while decoding stream #0:1: Invalid data found when processing input
Feb 13, 2018 14:18:07.467 [0x7f015b223700] DEBUG - Thread: Running async task started by thread 0x7f01637ff700.
Feb 13, 2018 14:18:07.468 [0x7f015b223700] ERROR - [Transcoder] [ac3 @ 0x2f10f60] frame sync error

Which must mean, that the channel can’t be tuned by PMS / DVR. When i watch the channel outside PMS / DVR - it works OK.

PMS and iOS Logs attached. I started live TV on iOS at 14:18:07. I have also attached a 20 sec stream copy of the channel (3Sat - german channel)

@sa2000 said:
This can be raised as a separate issue and I can split out the posts into a new topic

I’'ll try with another channel … i should be able to find another channel with closing captions …