@gtuthill said:
My remote access as quit working as well. Worked fine until I installed a Plex upgrade. I have a paid Plex Pass and feel the program should work as advertised. There should be a direct line to tech support for paying customers. So frustrating. I just want the remote access to work!
Did you have a port forward in the router for a manually specified port or automatic port configuration using uPnP?
What happens when you disable and then re-enable remote access ?
Any difference after rebooting?
Suggest the following for more reliable remote access:
- Ensure local IP Address of the server computer is fixed - as DHCP Reservation or static
- Have a port forward in the router to port forward a public port to local tcp port 32400 for this server computer IP Address
- Tick the Manually Specify Port box on the Plex Media Server Settings / Remote Access / Show Advanced and enter in the box the public port you forwarded to 32400
- Click on Apply. May need to click retry - but do leave 30 seconds between clicks for any of the remote access server settings
If you continue to have problems, please try after a restart of the server and provide screenshots and server logs
See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
and screenshots of the DHCP Table / network connection, port forward table, remote access advanced settings
