Live TV not working on Fire TV (v1), restart of PMS doesn't help

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1

I can’t get Live TV to play on my Fire TV (v1). In the Plex Media Server logs, I see the following errors:

Sep 18, 2017 16:28:54.228 [0x7f939dffd700] DEBUG - [Now] Added metadata for /livetv/sessions/810b1515-6a2e-4cb5-a59c-b72cf04f52f7.
Sep 18, 2017 16:28:54.355 [0x7f939e7fe700] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Sep 18, 2017 16:28:54.355 [0x7f939e7fe700] DEBUG - Auth: authenticated user 1 as crackd
Sep 18, 2017 16:28:54.355 [0x7f939e7fe700] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Sep 18, 2017 16:28:54.356 [0x7f9397ffe700] DEBUG - Request: [192.168.0.113:57374 (Subnet)] GET /status/sessions (17 live) TLS GZIP Signed-in Token (crackd)
Sep 18, 2017 16:28:54.356 [0x7f9397ffe700] DEBUG - [Now] Adding 1 sessions.
Sep 18, 2017 16:28:54.358 [0x7f939e7fe700] DEBUG - Completed: [192.168.0.113:57374] 200 GET /status/sessions (17 live) TLS GZIP 2ms 470 bytes (pipelined: 1)
Sep 18, 2017 16:28:54.526 [0x7f939e7fe700] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Sep 18, 2017 16:28:54.526 [0x7f939e7fe700] DEBUG - Auth: authenticated user 1 as crackd
Sep 18, 2017 16:28:54.526 [0x7f939e7fe700] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Sep 18, 2017 16:28:54.526 [0x7f937bffe700] DEBUG - Request: [192.168.0.102:49470 (Subnet)] GET /livetv/sessions/810b1515-6a2e-4cb5-a59c-b72cf04f52f7/827ca383f75d6484-com-plexapp-android/index.m3u8 (17 live) TLS Signed-in Token (crackd)
Sep 18, 2017 16:28:54.527 [0x7f937bffe700] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 8948 is -9
Sep 18, 2017 16:28:54.527 [0x7f937bffe700] DEBUG - buildLiveM3U8: min -1 max -1
Sep 18, 2017 16:28:54.528 [0x7f939e7fe700] DEBUG - Completed: [192.168.0.102:49470] 206 GET /livetv/sessions/810b1515-6a2e-4cb5-a59c-b72cf04f52f7/827ca383f75d6484-com-plexapp-android/index.m3u8 (17 live) TLS 2ms 6535 bytes
Sep 18, 2017 16:28:54.938 [0x7f938f3ff700] DEBUG - Request: [192.168.0.102:49471 (Subnet)] GET /livetv/sessions/810b1515-6a2e-4cb5-a59c-b72cf04f52f7/827ca383f75d6484-com-plexapp-android/00000.ts (18 live) TLS Signed-in
Sep 18, 2017 16:28:54.939 [0x7f938f3ff700] ERROR - Couldn't find the file to stream: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-810b1515-6a2e-4cb5-a59c-b72cf04f52f7/media-00000.ts
Sep 18, 2017 16:28:54.939 [0x7f939efff700] DEBUG - Completed: [192.168.0.102:49471] 404 GET /livetv/sessions/810b1515-6a2e-4cb5-a59c-b72cf04f52f7/827ca383f75d6484-com-plexapp-android/00000.ts (18 live) TLS 1ms 240 bytes
Sep 18, 2017 16:28:55.347 [0x7f93783ff700] DEBUG - Request: [192.168.0.102:49472 (Subnet)] GET /livetv/sessions/810b1515-6a2e-4cb5-a59c-b72cf04f52f7/827ca383f75d6484-com-plexapp-android/00001.ts (19 live) TLS Signed-in
Sep 18, 2017 16:28:55.348 [0x7f93783ff700] ERROR - Couldn't find the file to stream: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-810b1515-6a2e-4cb5-a59c-b72cf04f52f7/media-00001.ts
Sep 18, 2017 16:28:55.348 [0x7f939e7fe700] DEBUG - Completed: [192.168.0.102:49472] 404 GET /livetv/sessions/810b1515-6a2e-4cb5-a59c-b72cf04f52f7/827ca383f75d6484-com-plexapp-android/00001.ts (19 live) TLS 1ms 240 bytes
Sep 18, 2017 16:28:55.756 [0x7f9377bfe700] DEBUG - Request: [192.168.0.102:49473 (Subnet)] GET /livetv/sessions/810b1515-6a2e-4cb5-a59c-b72cf04f52f7/827ca383f75d6484-com-plexapp-android/00002.ts (20 live) TLS Signed-in
Sep 18, 2017 16:28:55.757 [0x7f9377bfe700] ERROR - Couldn't find the file to stream: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-810b1515-6a2e-4cb5-a59c-b72cf04f52f7/media-00002.ts

Playback works fine casting to a Chromecast (v2) via Plex web client (or just direct play in web client). I have the latest Plex version (1.9.0.4252) and tried restarting the server. It is running on Ubuntu 17.04, using the 64-bit version. I have a HD Home Run Connect.

Thoughts on what the problem is?

2

I see some other threads with this problem, but a few people on there say it works fine.

I then tried Plex on Android TV (Nexus Player), and got the same experience… This is pretty frustrating since I bought a HDHomeRun so that I could watch OTA via Plex.

3

I’m trying to consolidate these reports into one. Can you provide your full logs in https://forums.plex.tv/discussion/286729/live-tv-not-working-for-fire-tv.