I noticed the web interface indicated an update was available. I clicked the install button but no joy. As with every update since the mess of late March, I had to download the software from the Plex site and install manually. Now the server crashes every time I try to access it from my ROKU device. I’ve rebooted the host machine several times.
I’m sure this is somehow not a Plex bug (or so we’ll be told) but how can I roll back to the previous version until this non-existent bug is fixed?
Are we going to get any help here?
Nobody from plex seems to give a crap about ROKU and plex they are too busy worrying about VR garbage that 1% of people own vs Roku/plex that prob 30% own.
@wdelarme said:
Nobody from plex seems to give a crap about ROKU and plex they are too busy worrying about VR garbage that 1% of people own vs Roku/plex that prob 30% own.
It also crashes if you access it via the browser interface. Now Windows has tossed in an update too. SO, just before people want to blame the W10 update, these crashes happened before and after… I can no longer use PLEX at all for live TV. Any access crashes the server. I paid over $120 (yes MORE than a lifetime pass) so I could use the live TV/DVR features.
We need some urgent attention here.
@wdelarme said:
Nobody from plex seems to give a crap about ROKU and plex they are too busy worrying about VR garbage that 1% of people own vs Roku/plex that prob 30% own.
More like 0.01%
Since it’s been pretty obvious we weren’t going to get any help I did some digging.
Here’s what I just found on my setup. After the last PLEX upgrade my PMS would crash on any request from an AppleTV, a ROKU, or the web interface. This happened both BEFORE and AFTER the 1803 update that got applied to my PMS host today.
I started looking through a lot of the threads and it seems there are many issues which PLEX is not addressing.
I determined if I turned off transcoding hardware acceleration the crashes stopped. I’ve got a 4th gen i7-4770 as my host machine. Its graphics driver hadn’t changed since November of 2017. I reinstalled the driver, turned hardware acceleration back on and it’s now working again. I suspect PLEX corrupted something. Since the release in late March I’ve had to manually download and install all PLEX updates as the web option would fail.
Anyway, reinstalling the graphics driver for my 4th gen seems to have fixed the crashes. Glad I got to have the privilege to pay for this lack of support from PLEX.
@Smokindog said:
Since it’s been pretty obvious we weren’t going to get any help I did some digging.Here’s what I just found on my setup. After the last PLEX upgrade my PMS would crash on any request from an AppleTV, a ROKU, or the web interface. This happened both BEFORE and AFTER the 1803 update that got applied to my PMS host today.
I started looking through a lot of the threads and it seems there are many issues which PLEX is not addressing.
I determined if I turned off transcoding hardware acceleration the crashes stopped. I’ve got a 4th gen i7-4770 as my host machine. Its graphics driver hadn’t changed since November of 2017. I reinstalled the driver, turned hardware acceleration back on and it’s now working again. I suspect PLEX corrupted something. Since the release in late March I’ve had to manually download and install all PLEX updates as the web option would fail.
Anyway, reinstalling the graphics driver for my 4th gen seems to have fixed the crashes. Glad I got to have the privilege to pay for this lack of support from PLEX.
No more like Windows 10 it know to for causing off wall thing to happing
It could be because Windows 10 RESET the drivers reg so it not uncommon
I’m no fan of the Windows 10 update process but it wasn’t Windows 10 that did it. I specifically called out the fact things broke with the PLEX update which occurred before the Windows update on my specific host.> @shspvr said:
@Smokindog said:
Since it’s been pretty obvious we weren’t going to get any help I did some digging.Here’s what I just found on my setup. After the last PLEX upgrade my PMS would crash on any request from an AppleTV, a ROKU, or the web interface. This happened both BEFORE and AFTER the 1803 update that got applied to my PMS host today.
I started looking through a lot of the threads and it seems there are many issues which PLEX is not addressing.
I determined if I turned off transcoding hardware acceleration the crashes stopped. I’ve got a 4th gen i7-4770 as my host machine. Its graphics driver hadn’t changed since November of 2017. I reinstalled the driver, turned hardware acceleration back on and it’s now working again. I suspect PLEX corrupted something. Since the release in late March I’ve had to manually download and install all PLEX updates as the web option would fail.
Anyway, reinstalling the graphics driver for my 4th gen seems to have fixed the crashes. Glad I got to have the privilege to pay for this lack of support from PLEX.
No more like Windows 10 it know to for causing off wall thing to happing
It could be because Windows 10 RESET the drivers reg so it not uncommon
@Smokindog said:
Since it’s been pretty obvious we weren’t going to get any help I did some digging.Here’s what I just found on my setup. After the last PLEX upgrade my PMS would crash on any request from an AppleTV, a ROKU, or the web interface. This happened both BEFORE and AFTER the 1803 update that got applied to my PMS host today.
I started looking through a lot of the threads and it seems there are many issues which PLEX is not addressing.
I determined if I turned off transcoding hardware acceleration the crashes stopped. I’ve got a 4th gen i7-4770 as my host machine. Its graphics driver hadn’t changed since November of 2017. I reinstalled the driver, turned hardware acceleration back on and it’s now working again. I suspect PLEX corrupted something. Since the release in late March I’ve had to manually download and install all PLEX updates as the web option would fail.
Anyway, reinstalling the graphics driver for my 4th gen seems to have fixed the crashes. Glad I got to have the privilege to pay for this lack of support from PLEX.
Appears to be crash within the intel driver mfx_mft_h264ve_32.dll which seems to arise when Plex Media Server runs as a service and thus have no desktop
I will raise this with the development team - in the meantime and until the issue is fixed by Microsoft, Intel or Plex - please disable hardware transcoding or run directly and not as service
Related to this crash http://forums.plex.tv/discussion/comment/1663354/#Comment_1663354
I’m having videos crash repeatedly after the newest update and I am not running Plex as a service. FYI.
@Smokindog could you see if version 1.12.3.4973-215c28d86 fails in same way when run with the Microsoft update to windows 10.0 (Build 17134) that you have and run as service
To downgrade, you would need to
