I’ve got two quad tuner Hauppauge cards in my PMS. We are having a station re-pack this Wednesday (change of physical frequency only).
What is the process to update my tuners (4 device of 2 tuners each is how it shows up in PMS)?
Any help here? I can’t watch the stations that changed frequencies today. I’ve performed a re-scan on each pair of tuners which took me about 45 minutes and I still get an error when I try to watch those channels that moved.
Rescanning each tuner pair did NOT fix things, nor did deleting the tuners. I’ve now deleted the DVR and am in the process of rescanning each pair of tuners.
THIS is ridiculous. You’re off dabbling with podcasts when paying customers asked a month ago how you planned to deal with the re-pack. NO RESPONSES were received. We get channels added and moved on a regular basis in this DMA. Spedning more than an hour to re-initialize PLEX is NOT acceptable. This is not new stuff here. My 15 year old digital TV took me 5 minutes today to accommodate this change of assignment.
Initial request from 4/17 here -
Just finished editing all the stations in all 4 devices (8 tuners on 2 quad tuner Hauppauge cards show up as 4 devices). Now each station shows up 7 times in the guide on my ROKU device. It was not like this before I did all this delete and rescan to accommodate a simple frequency change.
@Smokindog said:
Just finished editing all the stations in all 4 devices (8 tuners on 2 quad tuner Hauppauge cards show up as 4 devices). Now each station shows up 7 times in the guide on my ROKU device. It was not like this before I did all this delete and rescan to accommodate a simple frequency change.
Looking at your logs
The only way to handle frequency changes is to rescan channels and this is only available in setup. There should be no impact and all existing schedules would get re-instated.
Are you saying that the channels appear multiple times after deleting and going through setup again?
@sa2000 said:
@Smokindog said:
Just finished editing all the stations in all 4 devices (8 tuners on 2 quad tuner Hauppauge cards show up as 4 devices). Now each station shows up 7 times in the guide on my ROKU device. It was not like this before I did all this delete and rescan to accommodate a simple frequency change.Looking at your logs
The only way to handle frequency changes is to rescan channels and this is only available in setup. There should be no impact and all existing schedules would get re-instated.
Are you saying that the channels appear multiple times after deleting and going through setup again?
Look at the picture I attached. Each station now shows up 7 times in the Guide.
Also, I had to delete the devices and the DVR. Simply doing a rescan on each device changed nothing.
@Smokindog said:
@sa2000 said:
@Smokindog said:
Just finished editing all the stations in all 4 devices (8 tuners on 2 quad tuner Hauppauge cards show up as 4 devices). Now each station shows up 7 times in the guide on my ROKU device. It was not like this before I did all this delete and rescan to accommodate a simple frequency change.Looking at your logs
The only way to handle frequency changes is to rescan channels and this is only available in setup. There should be no impact and all existing schedules would get re-instated.
Are you saying that the channels appear multiple times after deleting and going through setup again?
Look at the picture I attached. Each station now shows up 7 times in the Guide.
is that the same on all Plex clients ?
I’ve only checked my ROKU. I’ve been at this for hours just to get a frequency change update done.
EVERYHTHING has been rebooted multiple times
I just got my AppleTV to finish its update and reboot. SAME on the AppleTV, stations are listed 7 times each
Thank you
So shows were not replicated before going through setup again?
For example The Nanny episode before doing the channel re-scans, only showed up once ?
It looks like it may be because of getting different identifier. Could be a regression Picking two as example
May 30, 2018 17:58:37.368 [3996] DEBUG - EPG[onconnect]: starting refresh for lineup lineup://tv.plex.providers.epg.onconnect/USA-OTA75252#Local%20Over%20the%20Air%20Broadcast
May 30, 2018 17:58:37.604 [3996] DEBUG - EPG[onconnect]: Matched channel 5.2 (COZITV) with grabber channel, adding.
May 30, 2018 17:58:44.131 [3996] DEBUG - EPG: Found a dupe show 'The Nanny' with a different GUID.
May 30, 2018 17:59:42.769 [3420] DEBUG - EPG[onconnect]: starting refresh for lineup lineup://tv.plex.providers.epg.onconnect/USA-OTA75252#Local%20Over%20the%20Air%20Broadcast
May 30, 2018 17:59:43.006 [3420] DEBUG - EPG[onconnect]: Matched channel 5.2 (COZITV) with grabber channel, adding.
May 30, 2018 17:59:50.913 [3420] DEBUG - EPG: Found a dupe show 'The Nanny' with a different GUID.
I will be referring the logs to the development team.
Correct, each station was only listed once in the guide. BTW, logical 5.X is the station(s) that relocated today.
Where is the guide data saved? Perhaps if I disable everything and delete all the guide info and then reboot???
@Smokindog said:
Correct, each station was only listed once in the guide. BTW, logical 5.X is the station(s) that relocated today.Where is the guide data saved? Perhaps if I disable everything and delete all the guide info and then reboot???
You can try that. Not sure if it would resolve the problem
The databases for the EPG are in this directory P:\Plex Media Server\Plug-in Support\Databases
The database files for the EPG have file names starting with tv.plex.providers.epg.onconnect- and then a string of characters as identifier
Shut down Plex Media Server. Move these tv.plex.providers.epg.onconnect-xxxxxxxxxxxxx files out to another folder and the restart Plex Media Server and refresh the EPG
If you get any refresh issues, collect the logs and look into P:\Plex Media Server\Diagnpstics folder for any files
Deleting everything appears to have fixed things. You really need to get this fixed before wide scale re-pack begins SOON. Do you know what re-pack is? They are condensing the available frequencies for OTA and consolidating. The spectrum has been sold to wireless companies, primarily for 5G roll out.
Stopped Plex from toolbar, stopped Plex UPD service and Plex Service.
Removed files noted above. Also removed files under HTTP in Cache
Restarted Services
Refreshed EPG in settings
Here are the logs (post restart) and the files from the Plug-in Directory that I removed.
@Smokindog said:
Deleting everything appears to have fixed things. You really need to get this fixed before wide scale re-pack begins SOON. Do you know what re-pack is? They are condensing the available frequencies for OTA and consolidating. The spectrum has been sold to wireless companies, primarily for 5G roll out.Stopped Plex from toolbar, stopped Plex UPD service and Plex Service.
Removed files noted above. Also removed files under HTTP in Cache
Restarted Services
Refreshed EPG in settings
Here are the logs (post restart) and the files from the Plug-in Directory that I removed.
Thanks for the feedback
@smokindog Sorry for the long delay on getting to this. Are you still experiencing problems with it duplicating airings? If so, can you get me a new copy of your EPG database? With the forum switch to Discourse, we lost the old attachment.
Actually I’m more concerned about the station rescan for new frequencies. I’ve got 2 quad-tuner cards so I need to rescan 4 times. Since they are all the same make tuners and 4 to a card it would be nice if the scan results could be simply replicated/copied and even nicer if a partial re-scan cold be done. Even my budget TVs have had that feature for years.
