Why is my scheduled recording not being recorded? And EPG Refresh gets stuck

General Discussions Plex Features
22

@Smokindog said:
Here, there’s guide data missing, recordings missing from my list that should be there and I personally saw the guide was updating about an hour ago. I checked and the debug log is checked as shown in the previously provided screenshot, as it was for all those times you told me it was not. Sorry but it seems all I’ve been doing since the last update is babysit my Plex setup. There are serious issues. I’m trying to help but it’s getting a little frustrating. Given all the issues, could you see fit to extend my trial another 30 days?

Thanks for getting logs with debug logging enabled this time.

The logs do not show any EPG Refresh issue for you. 100% was achieved at 18:54

Apr 06, 2018 18:54:57.914 [6672] DEBUG - Activity: updated activity 5f9ddc0e-d743-41bf-9900-9bd70472846c - completed 100% - Refreshing EPG

I am sorry but you have joined this thread when the evidence does not show you have an EPG Refresh issue - at least not this time

There are two aspects

  1. You are having recordings purged because of the retention policy. You have policy of Keep episodes from the Past 30 days - this setting may be confusing. It is explained on this support article under heading Keep
    https://support.plex.tv/articles/226074728-setting-up-recordings/
    It is explained as follows

“Episodes from the past X days” refers to when an episode first aired. So, if you record the nightly news and choose “Episodes from the past 7 days”, then after the 7th day, older unwatched episodes would start being removed. Conversely, if you have that setting chosen and you record a repeat airing of an episode that initially premiered a year ago, the episode would not be retained at all (since it was first aired more than 7 days ago).

  1. There have been issues with TheTVDB service for past day or so. This impacts the metadata downloads and episode matching. Your logs do highlight the issue
2018-04-06 11:00:06,055 (3374) :  DEBUG (networking:166) - Requesting 'https://tvdb2.plex.tv/series/71697/episodes?page=1'
2018-04-06 11:00:37,036 (3374) :  ERROR (networking:219) - Error opening URL 'https://tvdb2.plex.tv/series/71697/episodes?page=1'
2018-04-06 11:00:37,036 (3374) :  INFO (logkit:16) - HTTPError 522:

You can find some discussion on this on TheTVDB own forums here
https://forums.thetvdb.com/viewtopic.php?f=17&t=46729&sid=1e772734ad792a4ed17a4db2f346bad7&start=10