Hardware Transcoding issues - ApolloLake & GeminiLake CPUs

Plex Media Server NAS & Devices
54

ALL:

For those with the J3355, J3455, J4125 problem, as well as those with older Intel Core -3xxx and -4xxx CPUs,

The engineer has a file for you to test with.

There are specific instructions :

  1. Place this file in the Cache/va-dri-linux-x86_64 directory under Plex Media Server

  2. unzip it

  3. It will look like this when done.

root@glockner:/vol/plexmediaserver/Plex Media Server/Cache/va-dri-linux-x86_64# ls -la
total 9176
drwxr-xr-x 2 plex plex      69 May 30 12:00 .
drwxr-xr-x 9 plex plex    4096 May 30 11:59 ..
-rwxrwxrwx 1 root root 7815088 May 30 10:49 i965_drv_video.so
-rw-r--r-- 1 root root 1576222 May 30 12:00 i965_drv_video.zip
root@glockner:/vol/plexmediaserver/Plex Media Server/Cache/va-dri-linux-x86_64#

  1. Make certain DEBUG logging is enabled, VERBOSE is disabled.

  2. Restart Plex

  3. Test

  4. Play for 20 seconds.

  5. Regardless of success or failure,
    – Report result
    – Attach Logs ZIP file (we need to confirm the behavior reported in the logs)