2 bugs in Plex on Roku but not on Firestick

Live TV & DVR
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1

Server Version#:1.16.6.1592
Player Version#:Version 6.3 build 14
I have a TCL 55R617 tv with built-in Roku and also a 4K Firestick plugged into an HDMI port. Plex app is loaded on both but on the Roku version I have the following two problems…

  1. Streaming live TV at 1080p will switch to buffering 33% screen and freeze up at random times. This does not happen with lower resolution programs.
  2. When watching recorded shows or movies, If I try to use the fast-forward or rewind buttons, the video will always restart from the beginning of the program.
    Neither of these problems occur when I use Plex on the 4K Firestick so I assume it is not a server problem but a Plex on Roku client problem.
    Has anybody else seen this or have a solution?
2

I see this same behavior on my TCL Roku TV and my Roku Express stick. The video will be streaming and suddenly display buffering at 33%. If I wait a minute, it’ll eventually load again and start playing but the behavior is annoyingly consistent.

3

TCL is supposed to be rolling out a new version (9.2) of the Roku firmware over the next few weeks. Fingers crossed, this will help.

4

My Roku Ultra has been exhibiting the 33% behavior since I bought it a year ago. It has been getting worse over the last couple of weeks, both in terms of number of occurrences as well as length of time stuck at 33%. What I have noticed is that rebooting the Roku will alleviate the symptoms for a short term, but the problem returns. I have a funny suspicion that the latest go-round of Roku software has some WiFi networking issues (my AP notes some less than stellar performance.)

5

Is there any solution?

6

Since all of my Roku devices have updated to Roku OS 9.2, I no longer have had the issue with live TV stopping and getting stuck buffering at 33%.

Things have been very solid for the last few weeks.

7

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