2 Libraries showing 'Unexpected error' message on select devices

Plex Media Server Desktops & Laptops
1

Server Version#: 1.15.1.1358-43550df5
Player Version#:

I know there are already plenty of forums on this topic but I can’t seem to find a straight forward answer to this issue. One of my TV shows library will not show up at all on most of my devices (Recommended & Library). My movie library also does this when you select ‘Recommended’. This issue also occurs for anyone I have shared my library with.

The frustrating part is that on my Android phone the movies library displays fine and the TV shows library will show ‘No internet connection’ when I select ‘Recommended’. I can search for any item in the library and it will show and play without any issue.

I have added my logs below that will hopefully show a database error but I wouldn’t have a clue on how to rebuild this if that is the case.

Any help would be greatly appreciated.

"type": "ajax",
"url": "http://127.0.0.1:32400?X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Language=en",
"status": 0,
"headers": {
  "Accept-Language": "en",
  "Accept": "application/json"
},
"statusText": "error",
"time": "2020-07-29T05:46:14.633Z"

},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs?promoted=1&includeTypeFirst=1&excludeFields=summary&count=17&includeEmpty=1&libraryHubsOnly=1&includeFeaturedTags=1&includeTypeFirst=1&includeStations=1&includeExternalMedia=1&includeExternalMetadata=1&excludePlaylists=1&contentDirectoryID=16%2C12%2C11%2C14%2C17&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 84969,
“time”: “2020-07-29T05:46:15.442Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/sections/17?excludeFields=summary&count=17&includeEmpty=1&includeFeaturedTags=1&includeTypeFirst=1&includeStations=1&includeExternalMedia=1&includeExternalMetadata=1&includeRecentChannels=1&excludePlaylists=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 500,
“headers”: {
“Accept-Language”: “en”
},
“statusText”: “Internal Server Error”,
“response”: “Internal Server Error

500 Internal Server Error

”,
“time”: “2020-07-29T05:46:16.469Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing all 4 connection(s) for Mac mini”,
“time”: “2020-07-29T05:46:19.796Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Found all servers = Mac mini, plex.tv”,
“time”: “2020-07-29T05:46:19.797Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2020-07-29T05:46:19.804Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2020-07-29T05:46:19.804Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2020-07-29T05:46:19.804Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “An entity does not exist with the type “providers” and id “undefined””,
“time”: “2020-07-29T05:46:19.810Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing all 4 connection(s) for Mac mini”,
“time”: “2020-07-29T05:46:19.826Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2020-07-29T05:46:19.826Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2020-07-29T05:46:19.826Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2020-07-29T05:46:19.826Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/library/sections/11/all?type=1&includeCollections=1&includeExternalMedia=1&includeAdvanced=1&includeMeta=1&X-Plex-Container-Start=0&X-Plex-Container-Size=50&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “abort”,
“time”: “2020-07-29T05:46:19.827Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “An entity does not exist with the type “providers” and id “undefined””,
“time”: “2020-07-29T05:46:19.828Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/home/continueWatching?includeExternalMedia=1&X-Plex-Container-Start=0&X-Plex-Container-Size=16&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “abort”,
“time”: “2020-07-29T05:46:19.829Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/home/onDeck?includeExternalMedia=1&X-Plex-Container-Start=0&X-Plex-Container-Size=16&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “abort”,
“time”: “2020-07-29T05:46:19.831Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/home/recentlyAdded?type=2&includeExternalMedia=1&X-Plex-Container-Start=0&X-Plex-Container-Size=16&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “abort”,
“time”: “2020-07-29T05:46:19.833Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/home/recentlyAdded?type=1&includeExternalMedia=1&X-Plex-Container-Start=0&X-Plex-Container-Size=16&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “abort”,
“time”: “2020-07-29T05:46:19.836Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/home/recentlyAdded?type=1&personal=1&includeExternalMedia=1&X-Plex-Container-Start=0&X-Plex-Container-Size=16&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “abort”,
“time”: “2020-07-29T05:46:19.838Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/home/recentlyAdded?type=13&includeExternalMedia=1&X-Plex-Container-Start=0&X-Plex-Container-Size=16&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “abort”,
“time”: “2020-07-29T05:46:19.840Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/home/recentlyAdded?type=8&includeExternalMedia=1&X-Plex-Container-Start=0&X-Plex-Container-Size=16&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “abort”,
“time”: “2020-07-29T05:46:19.841Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/library/sections?X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 3030,
“time”: “2020-07-29T05:46:19.846Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32700/media/subscriptions?includeGrabs=1&includePreferences=1&includeStorage=1&includeTarget=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Language=en&X-Plex-Account-ID=1”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 29,
“time”: “2020-07-29T05:46:19.855Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for Mac mini at http://127.0.0.1:32400/media/providers”,
“time”: “2020-07-29T05:46:19.863Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for Mac mini at https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/media/providers”,
“time”: “2020-07-29T05:46:19.868Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for Mac mini at https://58-106-180-0.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/media/providers”,
“time”: “2020-07-29T05:46:19.873Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] Mac mini is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2020-07-29T05:46:19.877Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2020-07-29T05:46:19.880Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Mac mini connected at https://58-106-180-0.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/media/providers”,
“time”: “2020-07-29T05:46:20.051Z”
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[Connections] Active connection to Mac mini is https://58-106-180-0.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400”,
“time”: “2020-07-29T05:46:20.055Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Found all servers = Mac mini, plex.tv”,
“time”: “2020-07-29T05:46:20.056Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Companion] No companion found”,
“time”: “2020-07-29T05:46:20.067Z”
},
{
“type”: “ajax”,
“url”: “https://58-106-180-0.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/media/providers?X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 8920,
“time”: “2020-07-29T05:46:20.069Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Downloads] Update connection server://01def2e0e08685ccad5a1fbe01e686aaa54fd5ba/com.plexapp.plugins.library PUT {\n “auth_token”: “REDACTED”,\n “connectionType”: “remote”,\n “url”: “https://58-106-180-0.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400”\n}”,
“time”: “2020-07-29T05:46:20.169Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-86-84.eba2826aac874c8d9f79d58093a8337c.plex.direct:32400/hubs/home/recentlyAdded?type=1&includeExternalMedia=1&X-Plex-Container-Start=0&X-Plex-Container-Size=16&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.15.1.1358-43550df5&X-Plex-Client-Identifier=nqb302bi86fgi0gmupbavno9&X-Plex-Platform=osx&X-Plex-Platform-Version=10.15&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=bens-mbp.lan&X-Plex-Device-Screen-Resolution=1440x830%2C1440x900&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Drm=widevine%3Avideo&X-Plex-Text-Format=plain&X-Plex-Provider-Version=1.3”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“responseLength”: 29310,
“time”: “2020-07-29T05:46:20.208Z”
},
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2

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