2160p failure on Nvidia Shield 2019

Plex Players Streaming Devices
1

Server Version#: 1.19.5.3112
Player Version#: 8.5.1.19778

Hi All, It looks like a lot of Servers are having trouble with TRUE HD. I have tried to get it to work with multiple movies, and PMS fails immediately. If I drop the stream to straight Dolby 5.1, everything works fine.

I thought this might have been a Shield Tv 2019 problem, but I can confirm that it does the exact same thing when streaming directly to my Sony TV. Other TV is LG with Shield. Both EMBY and PMS freeze when a TRUE HD signal is selected. Someone says it has to do with exoplayer, but I don’t know anything about that. Have both TV LAN connected with 400 mbp/s connection.

Here is the log from this afternoon when trying to play file:

ug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): Direct Play is disabled
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): media must be transcoded in order to use the hls protocol
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): no direct play video profile exists for http/mkv/hevc
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): no direct play video profile exists for http/mkv/hevc/truehd
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): no direct play video profile exists for http/mkv/hevc/ac3
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Cannot direct stream audio stream due to codec truehd when profile only allows eac3
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): selected media 0 / 36120
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - Streaming Resource: Added session 0x7fed97b136c0:6e8af04974522a16-com-plexapp-android
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - Streaming Resource: Reached Decision id=28514 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=36120 part=(id=36886 decision=transcode container=mkv protocol=hls streams=(Video=(id=73694 decision=copy width=3840 height=2160) Audio=(id=73695 decision=transcode bitrate=774 encoder=eac3_eae channels=6 rate=48000))))
Aug 25, 2020 12:37:31.833 [0x7fedf889c700] DEBUG - Completed: [192.168.0.196:42378] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F28514&protocol=*&session=6e8af04974522a16-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (13 live) TLS GZIP 44ms 3094 bytes (pipelined: 15)
Aug 25, 2020 12:37:33.648 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:33.648 [0x7fedb22b3700] DEBUG - Request: [192.168.0.196:42399 (Subnet)] GET /video/:/transcode/universal/start.m3u8?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F28514&protocol=hls&session=6e8af04974522a16-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (14 live) TLS Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:33.648 [0x7fedb22b3700] DEBUG - Found session GUID of 6e8af04974522a16-com-plexapp-android in session start.
Aug 25, 2020 12:37:33.649 [0x7fedb22b3700] DEBUG - TranscodeUniversalRequest: using augmented profile Android
Aug 25, 2020 12:37:33.649 [0x7fedb22b3700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/28514?checkFiles=1&includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=6e8af04974522a16-com-plexapp-android
Aug 25, 2020 12:37:33.649 [0x7fedb22b3700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:33.665 [0x7fedb22b3700] DEBUG - Audio Stream: 73695, Subtitle Stream: -1
Aug 25, 2020 12:37:33.668 [0x7fedb22b3700] DEBUG - Found session GUID of 6e8af04974522a16-com-plexapp-android in session start.
Aug 25, 2020 12:37:33.668 [0x7fedb22b3700] DEBUG - Using session GUID 6e8af04974522a16-com-plexapp-android for new transcode session.
Aug 25, 2020 12:37:33.668 [0x7fedb22b3700] DEBUG - Cleaning directory for session 6e8af04974522a16-com-plexapp-android ()
Aug 25, 2020 12:37:33.669 [0x7fedf889c700] DEBUG - Completed: [192.168.0.196:42399] 206 GET /video/:/transcode/universal/start.m3u8?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F28514&protocol=hls&session=6e8af04974522a16-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (14 live) TLS 21ms 409 bytes (range: bytes=0-) 
Aug 25, 2020 12:37:33.879 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:33.879 [0x7fedb22b3700] DEBUG - Request: [192.168.0.196:42363 (Subnet)] GET /photo/:/transcode?upscale=1&background=000000&width=1024&format=jpg&blur=80&opacity=70&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F28514%2Fthumb%2F1598305278&height=1024&quality=0 (15 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:37:33.879 [0x7fedb22b3700] DEBUG - Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/28514/thumb/1598305278] (is local: 1 upscaled: 1)
Aug 25, 2020 12:37:33.879 [0x7fedb22b3700] DEBUG - Content-Length of /volume1/Plex/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/a5/a5d6f2c4fdf7ee71704f9fd9a04811345c339e47.jpg is 16880 (of total: 16880).
Aug 25, 2020 12:37:33.895 [0x7fedf889c700] DEBUG - Completed: [192.168.0.196:42363] 200 GET /photo/:/transcode?upscale=1&background=000000&width=1024&format=jpg&blur=80&opacity=70&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F28514%2Fthumb%2F1598305278&height=1024&quality=0 (15 live) TLS GZIP 16ms 16880 bytes (pipelined: 12)
Aug 25, 2020 12:37:34.046 [0x7fedb1cd7700] DEBUG - Request: [192.168.0.196:42401 (Subnet)] GET /video/:/transcode/universal/session/6e8af04974522a16-com-plexapp-android/base/index.m3u8 (15 live) TLS Signed-in
Aug 25, 2020 12:37:34.046 [0x7fedb1cd7700] DEBUG - Found session GUID of 6e8af04974522a16-com-plexapp-android in session start.
Aug 25, 2020 12:37:34.046 [0x7fedb1cd7700] DEBUG - Starting a transcode session 6e8af04974522a16-com-plexapp-android at offset -1.0 (state=3)
Aug 25, 2020 12:37:34.082 [0x7fedb1cd7700] DEBUG - [Universal] Using local file path instead of URL: /volume1/Movies/4K/Days.of.Thunder.1990.UHD.BluRay.2160p.TrueHD.5.1.HEVC.mkv
Aug 25, 2020 12:37:34.083 [0x7fedb1cd7700] DEBUG - Job running: EAE_ROOT='/volume1/Plex/tmp_transcoding/pms-035e8c63-140c-4f3f-a75c-a68bb6254f02/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/volume1/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/5f603a2-3204-linux-x86_64/' XDG_CACHE_HOME='/volume1/Plex/Library/Application Support/Plex Media Server/Cache' XDG_DATA_HOME='/volume1/@appstore/Plex Media Server/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Transcoder' '-codec:0' 'hevc' '-codec:1' 'truehd_eae' '-eae_prefix:1' '6e8af04974522a16-com-plexapp-android_' '-noaccurate_seek' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/volume1/Movies/4K/Days.of.Thunder.1990.UHD.BluRay.2160p.TrueHD.5.1.HEVC.mkv' '-filter_complex' '[0:1] aresample=async=1:ocl='\''5.1(side)'\'':rematrix_maxval=0.000000dB:osr=48000[0]' '-map' '0:0' '-codec:0' 'copy' '-map' '[0]' '-metadata:s:1' 'language=eng' '-codec:1' 'eac3_eae' '-eae_prefix:1' '6e8af04974522a16-com-plexapp-android_' '-b:1' '774k' '-segment_format' 'matroska' '-f' 'ssegment' '-individual_header_trailer' '0' '-flags' '+global_header' '-segment_format_options' 'output_ts_offset=10' '-segment_header_filename' 'header' '-segment_time' '10' '-segment_start_number' '0' '-segment_copyts' '1' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/seglist?X-Plex-Http-Pipeline=infinite' '-segment_list_type' 'csv' '-segment_list_size' '5' '-segment_list_separate_stream_times' '1' '-segment_list_unfinished' '1' '-max_delay' '5000000' '-avoid_negative_ts' 'disabled' '-map_metadata:g' '-1' '-map_metadata:c' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress'
Aug 25, 2020 12:37:34.114 [0x7fedb1cd7700] DEBUG - Jobs: Starting child process with pid 1634
Aug 25, 2020 12:37:34.152 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?status=startup (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.152 [0x7fedf85ae700] DEBUG - Completed: [127.0.0.1:34550] 204 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?status=startup (16 live) 0ms 203 bytes (pipelined: 1) (range: bytes=0-) 
Aug 25, 2020 12:37:34.165 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?status=startup (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.165 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 204 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?status=startup (16 live) 0ms 203 bytes (pipelined: 2) (range: bytes=0-) 
Aug 25, 2020 12:37:34.165 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?status=opening (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.166 [0x7fedf85ae700] DEBUG - Completed: [127.0.0.1:34550] 204 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?status=opening (16 live) 0ms 203 bytes (pipelined: 3) (range: bytes=0-) 
Aug 25, 2020 12:37:34.194 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?status=opened (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.194 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 204 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?status=opened (16 live) 0ms 203 bytes (pipelined: 4) (range: bytes=0-) 
Aug 25, 2020 12:37:34.194 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/stream?index=0&id=0&codec=hevc&type=video (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.194 [0x7fedf85ae700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/stream?index=0&id=0&codec=hevc&type=video (16 live) 0ms 195 bytes (pipelined: 5) (range: bytes=0-) 
Aug 25, 2020 12:37:34.195 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/stream?index=1&id=0&codec=truehd&type=audio (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.195 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/stream?index=1&id=0&codec=truehd&type=audio (16 live) 0ms 195 bytes (pipelined: 6) (range: bytes=0-) 
Aug 25, 2020 12:37:34.195 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/stream?index=2&id=0&codec=ac3&type=audio (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.195 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/stream?index=2&id=0&codec=ac3&type=audio (16 live) 0ms 195 bytes (pipelined: 7) (range: bytes=0-) 
Aug 25, 2020 12:37:34.322 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=0&id=0&codec=hevc&type=video&profile=Main%2010&width=3840&height=2160&interlaced=0&sar=1:1&level=153&frameRate=23.976&disp_default=1 (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.322 [0x7fedf85ae700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=0&id=0&codec=hevc&type=video&profile=Main%2010&width=3840&height=2160&interlaced=0&sar=1:1&level=153&frameRate=23.976&disp_default=1 (16 live) 0ms 195 bytes (pipelined: 8) (range: bytes=0-) 
Aug 25, 2020 12:37:34.323 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=1&id=0&codec=truehd&type=audio&language=eng&channels=6&layout=5.1%28side%29&sampleRate=48000&bitDepth=24&disp_default=1 (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.323 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=1&id=0&codec=truehd&type=audio&language=eng&channels=6&layout=5.1%28side%29&sampleRate=48000&bitDepth=24&disp_default=1 (16 live) 0ms 195 bytes (pipelined: 9) (range: bytes=0-) 
Aug 25, 2020 12:37:34.323 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=2&id=0&codec=ac3&type=audio&bitrate=640000&language=eng&channels=6&layout=5.1%28side%29&sampleRate=48000 (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.323 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=2&id=0&codec=ac3&type=audio&bitrate=640000&language=eng&channels=6&layout=5.1%28side%29&sampleRate=48000 (16 live) 0ms 195 bytes (pipelined: 10) (range: bytes=0-) 
Aug 25, 2020 12:37:34.323 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=3&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=eng (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.324 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=3&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=eng (16 live) 0ms 195 bytes (pipelined: 11) (range: bytes=0-) 
Aug 25, 2020 12:37:34.324 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=4&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=eng (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.324 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=4&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=eng (16 live) 0ms 195 bytes (pipelined: 12) (range: bytes=0-) 
Aug 25, 2020 12:37:34.324 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=5&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=ara (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.324 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=5&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=ara (16 live) 0ms 195 bytes (pipelined: 13) (range: bytes=0-) 
Aug 25, 2020 12:37:34.325 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=6&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=chi (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.325 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=6&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=chi (16 live) 0ms 195 bytes (pipelined: 14) (range: bytes=0-) 
Aug 25, 2020 12:37:34.325 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=7&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=dan (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.325 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=7&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=dan (16 live) 0ms 195 bytes (pipelined: 15) (range: bytes=0-) 
Aug 25, 2020 12:37:34.325 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=8&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=dut (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.325 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=8&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=dut (16 live) 0ms 195 bytes (pipelined: 16) (range: bytes=0-) 
Aug 25, 2020 12:37:34.326 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=9&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=fin (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.326 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=9&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=fin (16 live) 0ms 195 bytes (pipelined: 17) (range: bytes=0-) 
Aug 25, 2020 12:37:34.326 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=10&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=fre (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.326 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=10&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=fre (16 live) 0ms 195 bytes (pipelined: 18) (range: bytes=0-) 
Aug 25, 2020 12:37:34.326 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=11&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=ger (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.326 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=11&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=ger (16 live) 0ms 195 bytes (pipelined: 19) (range: bytes=0-) 
Aug 25, 2020 12:37:34.327 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=12&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=gre (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.327 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=12&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=gre (16 live) 0ms 195 bytes (pipelined: 20) (range: bytes=0-) 
Aug 25, 2020 12:37:34.327 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=13&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=ice (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.327 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=13&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=ice (16 live) 0ms 195 bytes (pipelined: 21) (range: bytes=0-) 
Aug 25, 2020 12:37:34.327 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=14&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=ita (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.328 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=14&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=ita (16 live) 0ms 195 bytes (pipelined: 22) (range: bytes=0-) 
Aug 25, 2020 12:37:34.328 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=15&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=jpn (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.328 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=15&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=jpn (16 live) 0ms 195 bytes (pipelined: 23) (range: bytes=0-) 
Aug 25, 2020 12:37:34.328 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=16&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=kor (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.328 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=16&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=kor (16 live) 0ms 195 bytes (pipelined: 24) (range: bytes=0-) 
Aug 25, 2020 12:37:34.328 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=17&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=nor (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.329 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=17&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=nor (16 live) 0ms 195 bytes (pipelined: 25) (range: bytes=0-) 
Aug 25, 2020 12:37:34.329 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=18&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=por (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.329 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=18&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=por (16 live) 0ms 195 bytes (pipelined: 26) (range: bytes=0-) 
Aug 25, 2020 12:37:34.329 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=19&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=rum (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.329 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=19&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=rum (16 live) 0ms 195 bytes (pipelined: 27) (range: bytes=0-) 
Aug 25, 2020 12:37:34.329 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=20&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=spa (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.330 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=20&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=spa (16 live) 0ms 195 bytes (pipelined: 28) (range: bytes=0-) 
Aug 25, 2020 12:37:34.330 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=21&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=spa (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.330 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=21&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=spa (16 live) 0ms 195 bytes (pipelined: 29) (range: bytes=0-) 
Aug 25, 2020 12:37:34.330 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=22&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=swe (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.330 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=22&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=swe (16 live) 0ms 195 bytes (pipelined: 30) (range: bytes=0-) 
Aug 25, 2020 12:37:34.331 [0x7fedb111f700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=23&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=tha (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.331 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 200 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress/streamDetail?index=23&id=0&codec=hdmv_pgs_subtitle&type=subtitle&language=tha (16 live) 0ms 195 bytes (pipelined: 31) (range: bytes=0-) 
Aug 25, 2020 12:37:34.333 [0x7fedb22b3700] DEBUG - Request: [127.0.0.1:34550 (Loopback)] PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?duration=6437.120000 (16 live) Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:34.333 [0x7fedb1cd7700] DEBUG - Started session successfully: 6e8af04974522a16-com-plexapp-android
Aug 25, 2020 12:37:34.333 [0x7fedf889c700] DEBUG - Completed: [127.0.0.1:34550] 204 PUT /video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress?duration=6437.120000 (16 live) 0ms 203 bytes (pipelined: 32) (range: bytes=0-) 
Aug 25, 2020 12:37:34.334 [0x7fedb1cd7700] DEBUG - HLS: Building an M3U8 for 6438 total seconds with 10 seconds/segment, target duration of 10.
Aug 25, 2020 12:37:34.335 [0x7fedf889c700] DEBUG - Completed: [192.168.0.196:42401] 200 GET /video/:/transcode/universal/session/6e8af04974522a16-com-plexapp-android/base/index.m3u8 (16 live) TLS 288ms 18385 bytes (pipelined: 1)
Aug 25, 2020 12:37:34.352 [0x7fedf85ae700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:34.352 [0x7fedb111f700] DEBUG - Request: [192.168.0.171:64659 (Subnet)] GET /status/sessions (16 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:37:34.352 [0x7fedb111f700] DEBUG - [Now] Adding 1 sessions.
Aug 25, 2020 12:37:34.353 [0x7fedf85ae700] DEBUG - Completed: [192.168.0.171:64659] 200 GET /status/sessions (16 live) TLS GZIP 0ms 429 bytes (pipelined: 103)
Aug 25, 2020 12:37:34.429 [0x7fedb22b3700] DEBUG - Transcoder segment range: 0 - 0 (-1)
Aug 25, 2020 12:37:34.780 [0x7fedb1cd7700] DEBUG - Request: [192.168.0.196:42402 (Subnet)] GET /video/:/transcode/universal/session/6e8af04974522a16-com-plexapp-android/base/header (17 live) TLS Signed-in
Aug 25, 2020 12:37:35.540 [0x7fedb111f700] DEBUG - Transcoder segment range: 0 - 0 (0)
Aug 25, 2020 12:37:35.540 [0x7fedb111f700] DEBUG - Transcoder segment range: 0 - 1 (0)
Aug 25, 2020 12:37:35.581 [0x7fedb1cd7700] DEBUG - Exists("/volume1/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-6e8af04974522a16-com-plexapp-android-8eec8a02-79e5-4aac-8cb1-206b0a6990db/header") => 1
Aug 25, 2020 12:37:35.581 [0x7fedb1cd7700] DEBUG - Content-Length of /volume1/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-6e8af04974522a16-com-plexapp-android-8eec8a02-79e5-4aac-8cb1-206b0a6990db/header is 1247 (of total: 1247).
Aug 25, 2020 12:37:35.582 [0x7fedf889c700] DEBUG - Completed: [192.168.0.196:42402] 200 GET /video/:/transcode/universal/session/6e8af04974522a16-com-plexapp-android/base/header (16 live) TLS 801ms 1247 bytes (pipelined: 1)
Aug 25, 2020 12:37:35.841 [0x7fedb111f700] DEBUG - Request: [192.168.0.196:42404 (Subnet)] GET /video/:/transcode/universal/session/6e8af04974522a16-com-plexapp-android/base/00000.ts (16 live) TLS Signed-in
Aug 25, 2020 12:37:35.841 [0x7fedb111f700] DEBUG - Asked for segment 0 from session.
Aug 25, 2020 12:37:35.841 [0x7fedb111f700] DEBUG - Returning segment 0 from session
Aug 25, 2020 12:37:35.841 [0x7fedb111f700] DEBUG - Content-Length of /volume1/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-6e8af04974522a16-com-plexapp-android-8eec8a02-79e5-4aac-8cb1-206b0a6990db/media-00000.ts is 65820415 (of total: 65820415).
Aug 25, 2020 12:37:36.097 [0x7fedb1cd7700] DEBUG - Request: [192.168.0.196:42405 (Subnet)] GET /video/:/transcode/universal/session/6e8af04974522a16-com-plexapp-android/base/00001.ts (17 live) TLS Signed-in
Aug 25, 2020 12:37:36.097 [0x7fedb1cd7700] DEBUG - Asked for segment 1 from session.
Aug 25, 2020 12:37:36.552 [0x7fedb22b3700] DEBUG - Transcoder segment range: 0 - 1 (1)
Aug 25, 2020 12:37:36.553 [0x7fedb22b3700] DEBUG - Transcoder segment range: 0 - 2 (1)
Aug 25, 2020 12:37:36.598 [0x7fedb1cd7700] DEBUG - Returning segment 1 from session
Aug 25, 2020 12:37:36.598 [0x7fedb1cd7700] DEBUG - Content-Length of /volume1/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-6e8af04974522a16-com-plexapp-android-8eec8a02-79e5-4aac-8cb1-206b0a6990db/media-00001.ts is 62211466 (of total: 62211466).
Aug 25, 2020 12:37:37.355 [0x7fedf85ae700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:37.355 [0x7fedb111f700] DEBUG - Request: [192.168.0.171:64659 (Subnet)] GET /:/timeline?ratingKey=8931&key=%2Flibrary%2Fmetadata%2F8931&playbackTime=0&playQueueItemID=3391&state=paused&hasMDE=1&time=4000&duration=333000 (15 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:37:37.356 [0x7fedb111f700] DEBUG - Client [h4tu2zxhajjjnrn2787yzbsx] reporting timeline state paused, progress of 4000/333000ms for guid=, playbackTime=0ms ratingKey=8931 url=, key=/library/metadata/8931, containerKey=, metadataId=8931, source=
Aug 25, 2020 12:37:37.356 [0x7fedb111f700] DEBUG - [Now] User is weflyswa@charter.net (ID: 1)
Aug 25, 2020 12:37:37.356 [0x7fedb111f700] DEBUG - [Now] Device is Firefox (Firefox).
Aug 25, 2020 12:37:37.356 [0x7fedb111f700] DEBUG - [Now] Profile is Firefox
Aug 25, 2020 12:37:37.356 [0x7fedb111f700] DEBUG - [Now] Updated play state for /library/metadata/8931.
Aug 25, 2020 12:37:37.356 [0x7fedb111f700] DEBUG - Statistics: (ns3cc5tmygf0lb1juf4jnhp6) Reporting active playback in state 1 of type 10 (scrobble: 0) for account 1
Aug 25, 2020 12:37:37.356 [0x7fedb2b7d700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/8931
Aug 25, 2020 12:37:37.356 [0x7fedb2b7d700] DEBUG - Cache hit for document http://127.0.0.1:32400/library/metadata/8931
Aug 25, 2020 12:37:37.356 [0x7fedb2b7d700] ERROR - downloadContainer: expected MediaContainer element, found html
Aug 25, 2020 12:37:37.359 [0x7fedf889c700] DEBUG - Completed: [192.168.0.171:64659] 200 GET /:/timeline?ratingKey=8931&key=%2Flibrary%2Fmetadata%2F8931&playbackTime=0&playQueueItemID=3391&state=paused&hasMDE=1&time=4000&duration=333000 (15 live) TLS GZIP 3ms 545 bytes (pipelined: 104)
Aug 25, 2020 12:37:37.562 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:37.562 [0x7fedb22b3700] DEBUG - Request: [192.168.0.196:42378 (Subnet)] GET /transcode/sessions/6e8af04974522a16-com-plexapp-android (15 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:37:37.563 [0x7fedf85ae700] DEBUG - Completed: [192.168.0.196:42378] 200 GET /transcode/sessions/6e8af04974522a16-com-plexapp-android (15 live) TLS GZIP 0ms 695 bytes (pipelined: 16)
Aug 25, 2020 12:37:37.831 [0x7fedb111f700] DEBUG - Transcoder segment range: 0 - 2 (2)
Aug 25, 2020 12:37:37.832 [0x7fedb111f700] DEBUG - Transcoder segment range: 0 - 3 (2)
Aug 25, 2020 12:37:38.583 [0x7fedf85ae700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:38.583 [0x7fedb111f700] DEBUG - Request: [192.168.0.196:42378 (Subnet)] GET /transcode/sessions/6e8af04974522a16-com-plexapp-android (15 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:37:38.584 [0x7fedf85ae700] DEBUG - Completed: [192.168.0.196:42378] 200 GET /transcode/sessions/6e8af04974522a16-com-plexapp-android (15 live) TLS GZIP 0ms 703 bytes (pipelined: 17)
Aug 25, 2020 12:37:38.699 [0x7fedf85ae700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:38.699 [0x7fedb22b3700] DEBUG - Request: [192.168.0.196:42378 (Subnet)] POST /playQueues?includeChapters=1&continuous=0&includeLoudnessRamps=1&repeat=0&extrasPrefixCount=0&type=video&shuffle=0&uri=server%3A%2F%2F7e70f7d378fba8aa9e39b22acca7a3da1b82a301%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F28514&key=%2Flibrary%2Fmetadata%2F28514 (15 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:37:38.699 [0x7fedb22b3700] DEBUG - PlayQueue: Converted 'server://7e70f7d378fba8aa9e39b22acca7a3da1b82a301/com.plexapp.plugins.library/library/metadata/28514' to 'library://x/item/%2Flibrary%2Fmetadata%2F28514'
Aug 25, 2020 12:37:38.701 [0x7fedb22b3700] DEBUG - PlayQueue: 0 generated IDs compressed down to a 20 byte blob.

MODERATOR EDIT: Added code formatting to reduce display to manageable length

2

Please recreate that again and then download the logs and attach the ZIP file.

What’s needed is outside what was posted above.

3

Plex Media Server Logs_2020-08-25_12-22-00.zip (7.4 MB)

Here you go. Thank you

4

Which timezone are you in? It appears to be Eastern.
I am asking because I’m trying to determine where the playback (recreation) of the error is in your logs.

The best I can find appears to be this:

Aug 25, 2020 12:21:47.812 [0x7fedb22b3700] DEBUG - [Now] User is weflyswa@charter.net (ID: 1)
Aug 25, 2020 12:21:47.812 [0x7fedb22b3700] DEBUG - [Now] Device is Firefox (Firefox).
Aug 25, 2020 12:21:47.812 [0x7fedb22b3700] DEBUG - [Now] Profile is Firefox
Aug 25, 2020 12:21:47.812 [0x7fedb22b3700] DEBUG - [Now] Updated play state for /library/metadata/8931.
Aug 25, 2020 12:21:47.812 [0x7fedb22b3700] DEBUG - Statistics: (ns3cc5tmygf0lb1juf4jnhp6) Reporting active playback in state 1 of type 10 (scrobble: 0) for account 1
Aug 25, 2020 12:21:47.812 [0x7fede92dd700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/8931
Aug 25, 2020 12:21:47.813 [0x7fede92dd700] DEBUG - Cache hit for document http://127.0.0.1:32400/library/metadata/8931
Aug 25, 2020 12:21:47.813 [0x7fede92dd700] ERROR - downloadContainer: expected MediaContainer element, found html
Aug 25, 2020 12:21:47.815 [0x7fedf85ae700] DEBUG - Completed: [192.168.0.171:64678] 200 GET /:/timeline?ratingKey=8931&key=%2Flibrary%2Fmetadata%2F8931&playbackTime=0&playQueueItemID=3391&state=paused&hasMDE=1&time=4000&duration=333000 (9 live) TLS GZIP 4ms 545 bytes (pipelined: 2)
Aug 25, 2020 12:21:47.918 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:21:47.918 [0x7fedb22b3700] DEBUG - Request: [192.168.0.171:64658 (Subnet)] GET /media/providers (9 live) GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:21:47.921 [0x7fedf889c700] DEBUG - Completed: [192.168.0.171:64658] 200 GET /media/providers (9 live) GZIP 3ms 4133 bytes (pipelined: 2)
Aug 25, 2020 12:21:48.187 [0x7fedf889c700] DEBUG - Completed: [192.168.0.171:64612] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (9 live) TLS GZIP 20000ms 5 bytes (pipelined: 3)
Aug 25, 2020 12:21:50.355 [0x7fedf85ae700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:21:50.355 [0x7fedb22b3700] DEBUG - Request: [192.168.0.171:64700 (Subnet)] GET /:/websockets/notifications (9 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:21:50.355 [0x7fedb22b3700] DEBUG - WebSocket: Performing handshake from origin http://192.168.0.136:32400
Aug 25, 2020 12:21:50.355 [0x7fedb22b3700] DEBUG - Beginning read from WebSocket
Aug 25, 2020 12:21:50.372 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:21:50.372 [0x7fedb22b3700] DEBUG - Request: [192.168.0.171:64659 (Subnet)] GET /activities (9 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:21:50.372 [0x7fedf889c700] DEBUG - Completed: [192.168.0.171:64659] 200 GET /activities (9 live) TLS GZIP 0ms 429 bytes (pipelined: 5)
Aug 25, 2020 12:21:53.029 [0x7fedb1fc5700] DEBUG - [CompanionProxy] player ns3cc5tmygf0lb1juf4jnhp6 was last refreshed 10 seconds ago
Aug 25, 2020 12:21:55.582 [0x7fedf889c700] DEBUG - WebSocket: client initiated close
Aug 25, 2020 12:21:55.582 [0x7fedf85ae700] DEBUG - NotificationStream: Removing because of close
Aug 25, 2020 12:21:55.591 [0x7fedf889c700] DEBUG - handleStreamRead code 2: End of file
Aug 25, 2020 12:21:55.591 [0x7fedf889c700] DEBUG - Completed after connection close: [192.168.0.171:64700] -3 GET /:/websockets/notifications (9 live) TLS GZIP 5235ms 4 bytes
Aug 25, 2020 12:21:55.614 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:21:55.614 [0x7fedb22b3700] DEBUG - Request: [192.168.0.171:64714 (Subnet)] GET /diagnostics/databases (9 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:21:55.614 [0x7fedb22b3700] DEBUG - Diagnostics: Building database zip
Aug 25, 2020 12:21:55.614 [0x7fedb22b3700] DEBUG - Activity: registered new activity ac7115a1-a329-4539-a6fe-ef407b77ebc1 - Database
Aug 25, 2020 12:21:55.669 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:21:55.669 [0x7fedb0855700] DEBUG - Request: [192.168.0.171:64658 (Subnet)] GET /media/providers (9 live) GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:21:55.673 [0x7fedf889c700] DEBUG - Completed: [192.168.0.171:64658] 200 GET /media/providers (9 live) GZIP 3ms 4133 bytes (pipelined: 3)
Aug 25, 2020 12:21:55.674 [0x7fedf85ae700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:21:55.674 [0x7fedb0855700] DEBUG - Request: [192.168.0.171:64659 (Subnet)] GET /media/providers (9 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:21:55.678 [0x7fedf889c700] DEBUG - Completed: [192.168.0.171:64659] 200 GET /media/providers (9 live) TLS GZIP 3ms 4212 bytes (pipelined: 6)
Aug 25, 2020 12:21:56.747 [0x7fedb3d11700] DEBUG - Content-Length of /volume1/Plex/tmp_transcoding/logs.zip1231e339-7cfc-43e1-ac65-fd410f7ec655 is 7782913 (of total: 7782913).
Aug 25, 2020 12:21:56.785 [0x7fedf85ae700] DEBUG - Failed to stream media, client probably disconnected after 131072 bytes: 32 - Broken pipe
Aug 25, 2020 12:21:56.785 [0x7fedf85ae700] DEBUG - Completed after connection close: [192.168.0.171:64689] 200 GET /diagnostics/logs (9 live) TLS GZIP 9014ms 131072 bytes (pipelined: 1)
Aug 25, 2020 12:21:56.785 [0x7fedf85ae700] WARN - Deleted file "/volume1/Plex/tmp_transcoding/logs.zip1231e339-7cfc-43e1-ac65-fd410f7ec655" after connection reset
Aug 25, 2020 12:21:57.351 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net

This doesn’t match the rest of the logs in that:

  1. I don’t see the start of a media (Movie or TV) playback request where
  2. The MDE determines how to play the media and reports its findings in the log
  3. There is no reference to TrueHD
  4. If Transcoding is required, FFMPEG entries would have also been found.
  5. I only found the “Client disconnect” shown above.

Is the player FireFox?
Are there blockers / plug-ins active?

5

I am in Eastern. I just sent you the .zip log from the earlier copy/paste. The initial time of movie start was about 12:37

6

Your logs end at 12:21

Aug 25, 2020 12:21:57.778 [0x7fedf85ae700] DEBUG - Completed after connection close: [192.168.0.171:64723] -3 GET /:/websockets/notifications (9 live) TLS GZIP 74ms 4 bytes
Aug 25, 2020 12:21:57.798 [0x7fedf85ae700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:21:57.799 [0x7fedb3d11700] DEBUG - Request: [192.168.0.171:64725 (Subnet)] GET /diagnostics/logs (9 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:21:57.799 [0x7fedb3d11700] DEBUG - Diagnostics: Building logfile zip
7

Not Firefox. I have Firefox also active as I was looking at my music collection. Playing days of thunder to Sony TV

8

Please recreate a fresh set.

9

Plex Media Server Logs_2020-08-25_12-40-13.zip (7.5 MB)

Sorry, I’ve got too many windows open. I sent you wrong file. My bad

10

Thank you! That makes a whole lot more sense.
I see the activity and am going through it now. One moment please.

11

Thanks for being so responsive

12

The MDE (Media Decision Engine) , which is what negotiates between what the TV has requested and can do versus what’s in the actual file to determine how best to play it.

In this case,

  1. It sees the TrueHD in the file
  2. A setting in the app or the TV itself, is limiting what can be done.
    a. Can’t play MKV HEVC
    b. Doesn’t like/want TrueHD
    c. Refused to go down to AC-3 level and settled on EAC-3

From there, it setup the transcode parameters. and off it went. It does appear to be playing from what I see in the logs.

Aug 25, 2020 12:37:31.825 [0x7fedb1cd7700] DEBUG - Audio Stream: 73695, Subtitle Stream: -1
Aug 25, 2020 12:37:31.829 [0x7fedb1cd7700] DEBUG - MDE: Selected protocol hls; container: mkv
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: analyzing media item 36120
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): Direct Play is disabled
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): media must be transcoded in order to use the hls protocol
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): no direct play video profile exists for http/mkv/hevc
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): no direct play video profile exists for http/mkv/hevc/truehd
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): no direct play video profile exists for http/mkv/hevc/ac3
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Cannot direct stream audio stream due to codec truehd when profile only allows eac3
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - MDE: Days of Thunder (1990): selected media 0 / 36120
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - Streaming Resource: Added session 0x7fed97b136c0:6e8af04974522a16-com-plexapp-android
Aug 25, 2020 12:37:31.830 [0x7fedb1cd7700] DEBUG - Streaming Resource: Reached Decision id=28514 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=36120 part=(id=36886 decision=transcode container=mkv protocol=hls streams=(Video=(id=73694 decision=copy width=3840 height=2160) Audio=(id=73695 decision=transcode bitrate=774 encoder=eac3_eae channels=6 rate=48000))))
Aug 25, 2020 12:37:31.833 [0x7fedf889c700] DEBUG - Completed: [192.168.0.196:42378] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F28514&protocol=*&session=6e8af04974522a16-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (13 live) TLS GZIP 44ms 3094 bytes (pipelined: 15)
Aug 25, 2020 12:37:33.648 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:33.648 [0x7fedb22b3700] DEBUG - Request: [192.168.0.196:42399 (Subnet)] GET /video/:/transcode/universal/start.m3u8?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F28514&protocol=hls&session=6e8af04974522a16-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (14 live) TLS Signed-in Token (weflyswa@charter.net) (range: bytes=0-) 
Aug 25, 2020 12:37:33.648 [0x7fedb22b3700] DEBUG - Found session GUID of 6e8af04974522a16-com-plexapp-android in session start.
Aug 25, 2020 12:37:33.649 [0x7fedb22b3700] DEBUG - TranscodeUniversalRequest: using augmented profile Android
Aug 25, 2020 12:37:33.649 [0x7fedb22b3700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/28514?checkFiles=1&includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=6e8af04974522a16-com-plexapp-android
Aug 25, 2020 12:37:33.649 [0x7fedb22b3700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:33.665 [0x7fedb22b3700] DEBUG - Audio Stream: 73695, Subtitle Stream: -1
Aug 25, 2020 12:37:33.668 [0x7fedb22b3700] DEBUG - Found session GUID of 6e8af04974522a16-com-plexapp-android in session start.
Aug 25, 2020 12:37:33.668 [0x7fedb22b3700] DEBUG - Using session GUID 6e8af04974522a16-com-plexapp-android for new transcode session.
Aug 25, 2020 12:37:33.668 [0x7fedb22b3700] DEBUG - Cleaning directory for session 6e8af04974522a16-com-plexapp-android ()
Aug 25, 2020 12:37:33.669 [0x7fedf889c700] DEBUG - Completed: [192.168.0.196:42399] 206 GET /video/:/transcode/universal/start.m3u8?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F28514&protocol=hls&session=6e8af04974522a16-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (14 live) TLS 21ms 409 bytes (range: bytes=0-) 
Aug 25, 2020 12:37:33.879 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:37:33.879 [0x7fedb22b3700] DEBUG - Request: [192.168.0.196:42363 (Subnet)] GET /photo/:/transcode?upscale=1&background=000000&width=1024&format=jpg&blur=80&opacity=70&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F28514%2Fthumb%2F1598305278&height=1024&quality=0 (15 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:37:33.879 [0x7fedb22b3700] DEBUG - Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/28514/thumb/1598305278] (is local: 1 upscaled: 1)
Aug 25, 2020 12:37:33.879 [0x7fedb22b3700] DEBUG - Content-Length of /volume1/Plex/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/a5/a5d6f2c4fdf7ee71704f9fd9a04811345c339e47.jpg is 16880 (of total: 16880).
Aug 25, 2020 12:37:33.895 [0x7fedf889c700] DEBUG - Completed: [192.168.0.196:42363] 200 GET /photo/:/transcode?upscale=1&background=000000&width=1024&format=jpg&blur=80&opacity=70&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F28514%2Fthumb%2F1598305278&height=1024&quality=0 (15 live) TLS GZIP 16ms 16880 bytes (pipelined: 12)
Aug 25, 2020 12:37:34.046 [0x7fedb1cd7700] DEBUG - Request: [192.168.0.196:42401 (Subnet)] GET /video/:/transcode/universal/session/6e8af04974522a16-com-plexapp-android/base/index.m3u8 (15 live) TLS Signed-in
Aug 25, 2020 12:37:34.046 [0x7fedb1cd7700] DEBUG - Found session GUID of 6e8af04974522a16-com-plexapp-android in session start.
Aug 25, 2020 12:37:34.046 [0x7fedb1cd7700] DEBUG - Starting a transcode session 6e8af04974522a16-com-plexapp-android at offset -1.0 (state=3)
Aug 25, 2020 12:37:34.082 [0x7fedb1cd7700] DEBUG - [Universal] Using local file path instead of URL: /volume1/Movies/4K/Days.of.Thunder.1990.UHD.BluRay.2160p.TrueHD.5.1.HEVC.mkv
Aug 25, 2020 12:37:34.083 [0x7fedb1cd7700] DEBUG - Job running: EAE_ROOT='/volume1/Plex/tmp_transcoding/pms-035e8c63-140c-4f3f-a75c-a68bb6254f02/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/volume1/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/5f603a2-3204-linux-x86_64/' XDG_CACHE_HOME='/volume1/Plex/Library/Application Support/Plex Media Server/Cache' XDG_DATA_HOME='/volume1/@appstore/Plex Media Server/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Transcoder' '-codec:0' 'hevc' '-codec:1' 'truehd_eae' '-eae_prefix:1' '6e8af04974522a16-com-plexapp-android_' '-noaccurate_seek' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/volume1/Movies/4K/Days.of.Thunder.1990.UHD.BluRay.2160p.TrueHD.5.1.HEVC.mkv' '-filter_complex' '[0:1] aresample=async=1:ocl='\''5.1(side)'\'':rematrix_maxval=0.000000dB:osr=48000[0]' '-map' '0:0' '-codec:0' 'copy' '-map' '[0]' '-metadata:s:1' 'language=eng' '-codec:1' 'eac3_eae' '-eae_prefix:1' '6e8af04974522a16-com-plexapp-android_' '-b:1' '774k' '-segment_format' 'matroska' '-f' 'ssegment' '-individual_header_trailer' '0' '-flags' '+global_header' '-segment_format_options' 'output_ts_offset=10' '-segment_header_filename' 'header' '-segment_time' '10' '-segment_start_number' '0' '-segment_copyts' '1' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/seglist?X-Plex-Http-Pipeline=infinite' '-segment_list_type' 'csv' '-segment_list_size' '5' '-segment_list_separate_stream_times' '1' '-segment_list_unfinished' '1' '-max_delay' '5000000' '-avoid_negative_ts' 'disabled' '-map_metadata:g' '-1' '-map_metadata:c' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/6e8af04974522a16-com-plexapp-android/8eec8a02-79e5-4aac-8cb1-206b0a6990db/progress'

All appears fine until manually stopped here:

Aug 25, 2020 12:39:29.646 [0x7fedb1cd7700] DEBUG - Session 6e8af04974522a16-com-plexapp-android (3) is unthrottling
Aug 25, 2020 12:39:29.646 [0x7fedb22b3700] DEBUG - [Transcoder] Throttle - Getting back to work.
Aug 25, 2020 12:39:30.443 [0x7fedb1cd7700] DEBUG - Transcoder segment range: 0 - 18 (18)
Aug 25, 2020 12:39:30.443 [0x7fedb22b3700] DEBUG - Transcoder segment range: 0 - 19 (18)
Aug 25, 2020 12:39:30.593 [0x7fedb111f700] DEBUG - Session 6e8af04974522a16-com-plexapp-android (3) is throttling
Aug 25, 2020 12:39:30.593 [0x7fedb1cd7700] DEBUG - [Transcoder] Throttle - Going into sloth mode.
Aug 25, 2020 12:39:33.189 [0x7fedf889c700] DEBUG - Auth: authenticated user 1 as weflyswa@charter.net
Aug 25, 2020 12:39:33.189 [0x7fedb22b3700] DEBUG - Request: [192.168.0.196:42378 (Subnet)] GET /:/timeline?audioStreamID=73695&bufferedTime=645&duration=6438000&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0099371%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F28514&playbackTime=114881&playQueueItemID=3517&ratingKey=28514&state=paused&time=101755&timeStalled=0&token=xxxxxxxxxxxxxxxxxxxx (11 live) TLS GZIP Signed-in Token (weflyswa@charter.net)
Aug 25, 2020 12:39:33.190 [0x7fedb22b3700] DEBUG - Client [6e8af04974522a16-com-plexapp-android] reporting timeline state paused, progress of 101755/6438000ms for guid=com.plexapp.agents.imdb://tt0099371?lang=en, playbackTime=114881ms ratingKey=28514 url=, key=/library/metadata/28514, containerKey=, metadataId=28514, source=
Aug 25, 2020 12:39:33.192 [0x7fedb22b3700] DEBUG - Play progress on 28514 'Days of Thunder' - got played 101755 ms by account 1!
Aug 25, 2020 12:39:33.224 [0x7fedb22b3700] DEBUG - [Now] User is weflyswa@charter.net (ID: 1)
Aug 25, 2020 12:39:33.224 [0x7fedb22b3700] DEBUG - [Now] Device is Android (BRAVIA 4K GB).
Aug 25, 2020 12:39:33.224 [0x7fedb22b3700] DEBUG - [Now] Profile is Android
Aug 25, 2020 12:39:33.224 [0x7fedb22b3700] DEBUG - [Now] Updated play state for /library/metadata/28514.
Aug 25, 2020 12:39:33.225 [0x7fedb22b3700] DEBUG - Statistics: (6e8af04974522a16-com-plexapp-android) Reporting active playback in state 1 of type 1 (scrobble: 0) for account 1
Aug 25, 2020 12:39:33.230 [0x7fedf85ae700] DEBUG - Completed: [192.168.0.196:42378] 200 GET /:/timeline?audioStreamID=73695&bufferedTime=645&duration=6438000&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0099371%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F28514&playbackTime=114881&playQueueItemID=3517&ratingKey=28514&state=paused&time=101755&timeStalled=0&token=xxxxxxxxxxxxxxxxxxxx (11 live) TLS GZIP 41ms 754 bytes (pipelined: 33)

Does this match what you experienced?

13

No. It paused quite a few times like it was buffering. Not as bad as on the other tv (LG) that has the shield TV player attached. It wouldn’t even play. Just freezes on the initial screen.

I could try it again on that TV and resend log if you want to see it?

14

Can you also tell me which file you got that out of? There are a lot of them…

15

Please go to Settings - Server - Transcoder - Show Advanced

Turn on the Hardware transcoding options and SAVE
if they are on, please turn them OFF + SAVE + ON + SAVE

I am asking this just to make certain they are on and ready for when you need them.

I am confused in that

  1. HEVC was ok as-is to the TV
  2. Only the audio was converted
  3. The only way this could stutter is when
    a. The CPU is heavily loaded doing other tasks (TrueHD requires a lot of CPU)
    b. The network performance isn’t enough to transport the video.

When you hover over the movie in the library, click “Get Info” , what does it tell you for the bit rates?

Also, how is this all connected? Wired or WiFi?

16

Plex Media Server Logs_2020-08-25_14-48-18.zip (7.4 MB)

Started upstairs at 1445. When I changed it back to Tru HD and started playback I get a black screen. Turned it off after 1 min or so of black screen

17

Connected via LAN. 400 mbp/s

18

be back in 15 minutes

19

Need to step away myself. I will message when back.

  1. Wired LAN will be 100 Mbps / link or 1 Gbps / link. There is no 400 Mbps ethernet cabling.
  2. This is WiFi?

I will message when back.

20

It is 1 Gbps. My paid for speed with Spectrum is 400 Gbps. Not WiFi. Both are LAN.