- Codec HEVC
- Bitrate 56517 kbps
- Bit Depth 10
- Chroma Subsampling 4:2:0
- Coded Height 2160
- Coded Width 3840
- Color Primaries bt2020
- Color Range tv
- Color Space bt2020nc
- Color Trc smpte2084
- Frame Rate 23.976 fps
- Height 2160
Careful, “LAN” encompasses both “Wireless” (WiFi) and “Wired” (cabling). "Local Area Network:.
“WAN” is the “outside your house” part that’s "on the other side of your router. (i.e. the WWW internet) “Wide Area Network” – which happens to be the whole wide world 
Do you have a speedtest app (OOKLA speedtest) installed in your TV and/or would you install it really quickly and run a speedtest? I would like to see what the TV is actually getting from your available network. Ideal is about 100 of the 117 theoretical max where 85 is typical.
I am asking because the video you’re trying to play is 56 Mbps of video. When coupled with the audio (1.5 Mbps) and wrapped in TCP/IP w/ Plex Protocol (x 1.5) the total bandwidth requirement is 87.025 Mbps.
Sony missed the boat, as do most TV makers, by putting a 100 Mbps ethernet cable port in the TV when 1 Gbps should have been used (cost difference is a few pennies per unit – if that)
How this impacts you is, on long scenes where there is a lot of bandwidth utilized, you may not have enough bandwidth on wire to get the job done. You may NEED to use WiFi which does go to 1+ Gbps in most TVs.
This is something to test as well. Test the speed when wired and then test using your WiFi.
Did you get a chance to look at log I sent from upstairs LG TV that is also hard wired and wont even play. Black screen. That is running with shield tv 2019
I can’t get speed test on this tv for some reason. The Sony was just to verify that it was PLEX. This tv isn’t really the main issue. I watch most of my movies on LG upstairs with Shield TV connected to stereo. I sent you the log
Whoa, I owe you an apology.
This is tagged as Synology when it’s not a Synology problem; it’s actually a player problem.
Fortunately, I do have the shield pro 2019. Plex will DirectPlay to it. It does everything.
Which version of the Plex app do you have installed?
8.5.1.19778
Ok… I’m going to need to see the Shield player’s logs
- Go into the App settings
- Advanced -> Enable network logging
- Jot down (or just remember) the URL
- Start the failing movie on the Shield and play for 30 seconds.
- Stop playback and remain in the app
- Open your browser to the URL.
- The app will give you the player logs
- Copy & paste them to a text file.
- Attach that text file here please.
Give me a few minutes. will go do it now
Says it’s too long to post
Put it in a ZIP file. Not to worry
Don’t post the raw text… Attach a file … .txt or .zip
Now your challenging me. Not sure how to make zip out of text file on Mac
Let me figure it out
hint: Compress it 
Shield Log.txt (115.1 KB)
Here you go Chuck
My compressor for Mac expired. sorry.
That’s fine. I am reading it now.
I’m going to go ask the devs about this.
What I am reading implies the TV doesn’t support TrueHD or PGS subtitles.
I want to make certain I’m understanding the log correctly.
TV probably doesn’t but it is going to stereo which does support it.
Ok. that makes sense.
What else is wrong with this? No video?
Black screen. I get the spinning circles for about 3-5 seconds while it loads then black screen forever.
But the audio starts to run ?
