Synology FAQ - Questions, Answers, and How-To's

General Discussions Tips, Tricks & How-Tos
5

Intro - Posting in the Plex Synology Forum.

When making a post in this forum, please provide as much information about your issue as possible and include the following details:

  1. NAS Model you have (e.g. DS1815+)
  2. DSM Version installed
  3. PMS version
  4. When creating the thread, affix the “server-synology” tag so we are notified of it and can find it easier.

Also include as much as possible of:

  1. Logfiles ZIP’d from your Synology
  • The log files, downloaded from Settings - Server - Troubleshooting - Download Logs if you can access it
    -or-
  • Manually ZIP’d “Logs” directory directly from the Plex share (if PMS won’t start)
  1. Description of what you see beyond “it doesn’t work” please. The more you can describe, and steps you’ve taken to date, the quicker we can get it working again

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