4k HEVC h.265 - constantly buffering

Latest Xbox one S updates
Latest plex app on Xbox one S
Latest PMS on windows 10 machine
Looking at PMS video & audio are both direct stream

Every 30s - 1m the video pauses and it says buffering. It’s maddening. Anyone know of a possible fix??

It looks like hdr and atmos is supported now as well?

Plex app on Xbox one s/x does not support Atoms. I have had the same problem you need to change the audio to something other then Dolby atoms. I have somewhat got it working on some 4k movies.

Also other thing you need to look at is your network (Ethernet cable or wifi). in my setup I’m running over WIFI with a ASUS RT-AC5300. The next thing you need to look at is your hardware that’s running PMS.

I know Plex is working on supporting ATMOS its not here today.

@B15HOP40K said:
Plex app on Xbox one s/x does not support Atoms. I have had the same problem you need to change the audio to something other then Dolby atoms. I have somewhat got it working on some 4k movies.

Also other thing you need to look at is your network (Ethernet cable or wifi). in my setup I’m running over WIFI with a ASUS RT-AC5300. The next thing you need to look at is your hardware that’s running PMS.

I know Plex is working on supporting ATMOS its not here today.

I’m hard wired with eithernet (cat6) and gb lan. I also tried putting the audio to 5.1ac. No luck there either. Pms is running on a pretty good pc, but should that matter as much if it’s direct stream? It’s not transcoding.

We’re currently investigating the issue you’re describing and working on a fix.

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I have multiple UHD Blu-ray backups on my PMS - all HEVC 4K HDR10. I experience zero issues playing over the network (1GbE LAN) using in VLC, Kodi, or MPC from the server. Plex is the only software with problems. PMS is always listing the playback as “transcoding HEVC to H264” in the “Now Playing” menu even though I have set everything to “original” and “maximum” for playback in every settings menu available.

This error occurs on the server itself and affects the Xbone app, Windows 10 app, Sony Android TV app, and in Chrome, too.

Turn off Direct Play in video settings on your player, leave Direct Stream on.

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