Hi Plex
I’m very tired of your issues, I had to buy an Nvidia Shield to play my 4k movies with HDR to have direct play without buffering messages.
When will you provide solution for us Xbox one X owners?
Thanks
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Preach!! I, too, am tired of the 4k playback issues!! Nothing but buffering and no passthrough?! We need a passthrough option for our hi-res receivers.
There was a fundamental platform issue that was identified and is currently holding up debugging the issue further. Microsoft is aware of the issue and hopefully a fix will be released to the insider preview within a few weeks.
This fix should alleviate most of the Xbox One stuck on buffering issues, but there isn’t a way to tell what will happen before that fix lands.
For the Xbox One X specifically there appears to be a bug where the player throws an error and falls back to transcoding. This then leads to the constant buffering error. Because the app immediately goes into the constant buffering, tracking down the cause of the fallback is exceptionally difficult. But once the platform update lands should hopefully be a lot easier to determine as the developers will then be able to track the stream instead of getting stuck in the buffer loop as well.
I love Plex and Xbox One - I upgraded purely to the Xbox One X because Plex announced it could do 4K. This is so disappointing. 4K just stutters and moves to transcoding after a few mins.
Is there any update on this issue. Playing 4K using Plex on Xbox One X is still about as much fun as pulling teeth.
No, Until the platform fix is released there isn’t any news Plex can release.
Fixing the problem with the Xbox One X directly will actually just directly cause the buffering problem seen on the non-X versions of the Xbox One until that platform fix is released.
Any idea when the platform fix will be released? Do you have any official links, documentation on this?
Or, you know, you could use a decent 3rd party player like every other platform out there uses… Emby works fine, Youtube works fine, Netflix works fine, but of course Plex sucks and blames someone else… Where did I see this before? Oh, yeah, MiBox, FireTV, PlayStation, etc.
I can’t believe that I am paying for Plexpass but now using the crappy built in media player over DNLA to my TV. Why? Because it works perfectly direct playing 4K content from my network storage. The app looks like it was built by two kids in their garage but at the moment is outperforming Microsoft sand Plex!
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You’ve been around long enough that you should know by now that I have 0 say in what player Plex decides to use for their apps.
If you want your media to work how youtube and netflix works, then make the files completely direct playable. Netflix and Youtube will never have this issue because they have multiple copies of every movie encoded in formats that will only ever direct play.
Messing around with it some more today I put on Thor Ragnorak which I normally have problems playing. At around the 30s mark it started the buffering loop like normal, but this time it fell back to transcode and pulled out of the loop. Not an ideal situtation, as transcoding means you lose 4K and HDR, but working.
Sorry, my bad, with the forum changes I got confused, saw Plex Pass under your name and thought it was Plex dev… Should have worded it differently because you have nothing to do with it, but the point remains: using the built in player limits Plex SO MUCH… SO many 5.1 audio issues on FireTV devices and the mibox, super limited codecs on PlayStation and AppleTV and other, etc.
Just tried 20 different 4K movies today and they are all working? All with varying sound codecs etc. Some 60GB some 20GB. All play fine! I played each one for about 5 mins and no problems at all. Can a dev confirm that this has been resolved?! Or is this something Microsoft have fixed?
Which console were you using? XBOX ONE S or X? Is your console in the insider dev preview program and if so which firmware is it on?
I’m using the one X, not on the dev program. I’ll have to wait until the kids are finished before I can check firmware. For me at least all 4K issues have been resolved.
So you are able to direct stream the 4K video with HDR enabled? It won’t drop back to transcoding anymore?
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There is an official Xbox One update rolling out today. My 4k videos haven’t been buffering but I think it’s transcoding because I get a conversion error pop up every so often.
Yes it’s working what changed?
Xbox One X here on the Alpha Skip Ahead ring. Just updated to the latest build (1810.180702-1938) and behaviour is still unchanged for me. 4K HDR videos buffer after anywhere from 5-30 seconds and then fall back to transcoding. Playback in the Xbox films and tv app still stutters on these videos. Only one tat I can get to playback for a reasonable amount of time has a bitrate of less than 20mbps when all other videos are more than 50mbps. Gigabit ethernet.
Any update from the devs on the status of this issue? Can they let us know what is going on with the MS/Xbox end of it?
Alpha and Alpha Skip Ahead ring especially focuses more on testing new features instead of fixing bugs. So the Alpha Skip Ahead ring believe it or not may not contain the bug fixing patch that a retail firmware has.
