4K Movies not Streaming

Plex Media Server Remote Access
1

Server Version#:
Player Version#:
I finally got my Plex server to connect properly, but I am still having trouble playing 4K movies.

Could someone please help me understand how I can fix this issue? I am up to date with all of my plex updates. Here are my logs

Plex Media Server Logs_2020-06-18_13-27-13.zip (2.8 MB)

2

And what are these troubles? You didn’t actually say what’s wrong.