4K playback Direct Play Xbox one X

Hi there. Sorry about the situation, I know it’s a pain point for many of you. I have communicated in the forums many times that we’re working on the issue, but I know that information doesn’t always surface. @jmckee has kindly updated the known issues thread to let people we’re aware of the issue and are working on it.

Unfortunately regular updates aren’t very feasible. All I can tell you is ourselves and Microsoft are totally aware of the issue, and we’re in regular communication with them trying to find a solution. We have made progress with some platform bugs that affected some users, but we’re aware that many others are still having issues with 4K HEVC content. We’re working on it.

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