I’m trying to play Ready Player One in 4k on my LG smart TV. The TV is an LG UH6030 (4k and HDR). Plex is always transcoding this title, and I’m not sure why. Any help would be greatly appreciated.
P.S. I don’t know much about the log files, but I know Ready Player One is referenced in the file Plex Media Server.1.log.
try:
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Selected protocol hls; container: mpegts
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: analyzing media item 3671
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): Direct Play is disabled
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): media must be transcoded in order to use the hls protocol
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): no direct play video profile exists for http/mkv/hevc
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): no direct play video profile exists for http/mkv/hevc/dca
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): selected media 0 / 3671
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] Streaming Resource: Added session 0x7f69c81592a0:4dv1210ifdc2fbt9r864d429
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] Streaming Resource: Reached Decision id=1538 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=3671 part=(id=3673 decision=transcode container=mpegts protocol=hls streams=(Video=(id=7783 decision=copy width=3840 height=2160) Audio=(id=7784 decision=copy channels=6 rate=48000))))
Jan 22, 2021 03:35:24.242 [0x7f69cde09700] DEBUG - Completed: [192.168.0.18:48293] 200 GET /video/:/transcode/universal/decision?directPlay=0&directStream=1&directStreamAudio=1&protocol=hls&fastSeek=1&path=%2Flibrary%2Fmetadata%2F1538&session=ei9eabwxql877gb9j3fck871&mediaIndex=0&partIndex=0&mediaBufferSize=50000&hasMDE=1&subtitleSize=100&videoQuality=100&videoResolution=3840x2160&audioBoost=100&location=lan (8 live) GZIP 13ms 5214 bytes (pipelined: 17)
if you haven’t already, you may want to read @ Plex, 4k, transcoding, and you
smart tvs don’t like HD audio (truehd/atmos), some are not compatible with dts either. Use ac3/aac 5.1 or stereo audio
subtitle compatibility varies greatly. try to disable, or maybe use SRT subtitles
Thanks for the reply. I re-ripped the movie and only selected the DD Surround 5.1 audio track, and no luck. Here is what the dashboard shows.
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