try:
- disable subtitles (select subtitles = none)
- change audio stream to AC3/dolby digital 5.1 or stereo
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Selected protocol hls; container: mpegts
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: analyzing media item 3671
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): Direct Play is disabled
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): media must be transcoded in order to use the hls protocol
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): no direct play video profile exists for http/mkv/hevc
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): no direct play video profile exists for http/mkv/hevc/dca
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] MDE: Ready Player One (2018): selected media 0 / 3671
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] Streaming Resource: Added session 0x7f69c81592a0:4dv1210ifdc2fbt9r864d429
Jan 22, 2021 03:35:24.241 [0x7f6993fff700] DEBUG - [Transcode] Streaming Resource: Reached Decision id=1538 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=3671 part=(id=3673 decision=transcode container=mpegts protocol=hls streams=(Video=(id=7783 decision=copy width=3840 height=2160) Audio=(id=7784 decision=copy channels=6 rate=48000))))
Jan 22, 2021 03:35:24.242 [0x7f69cde09700] DEBUG - Completed: [192.168.0.18:48293] 200 GET /video/:/transcode/universal/decision?directPlay=0&directStream=1&directStreamAudio=1&protocol=hls&fastSeek=1&path=%2Flibrary%2Fmetadata%2F1538&session=ei9eabwxql877gb9j3fck871&mediaIndex=0&partIndex=0&mediaBufferSize=50000&hasMDE=1&subtitleSize=100&videoQuality=100&videoResolution=3840x2160&audioBoost=100&location=lan (8 live) GZIP 13ms 5214 bytes (pipelined: 17)
if you haven’t already, you may want to read @ Plex, 4k, transcoding, and you
smart tvs don’t like HD audio (truehd/atmos), some are not compatible with dts either. Use ac3/aac 5.1 or stereo audio
subtitle compatibility varies greatly. try to disable, or maybe use SRT subtitles
