4k video not showing in "Other video" library type

Plex Media Server Metadata & Adding Files
,
1

Server Version#: 4.50.1
Player Version#: Chrome browser

I only use “Other video” library type for all my movies. I have a couple 4k movies that in the mkv container that aren’t getting scanned in. I’m using the Plex Video Files scanner.
I prefer “Other video” type because I dont have to worry about any naming convention.

This is from media info:
“track”: [
{
“@type”: “General”,
“UniqueID”: “34374140056214220603091812001050932521”,
“VideoCount”: “1”,
“AudioCount”: “1”,
“MenuCount”: “1”,
“FileExtension”: “mkv”,
“Format”: “Matroska”,
“Format_Version”: “4”,
“FileSize”: “48161219049”,
“Duration”: “6394.400”,
“OverallBitRate”: “60254246”,
“FrameRate”: “23.976”,
“FrameCount”: “153312”,
“IsStreamable”: “Yes”,
“File_Created_Date”: “UTC 2021-01-23 01:26:49.956”,
“File_Created_Date_Local”: “2021-01-22 20:26:49.956”,
“File_Modified_Date”: “UTC 2021-01-23 01:56:31.684”,
“File_Modified_Date_Local”: “2021-01-22 20:56:31.684”,
“Encoded_Application”: “Lavf58.20.100”,
“Encoded_Library”: “Lavf58.20.100”,
“extra”: {
“ErrorDetectionType”: “Per level 1”
}
},
{
“@type”: “Video”,
“StreamOrder”: “0”,
“ID”: “1”,
“UniqueID”: “1”,
“Format”: “HEVC”,
“Format_Profile”: “Main 10”,
“Format_Level”: “5.1”,
“Format_Tier”: “High”,
“HDR_Format”: “SMPTE ST 2086”,
“HDR_Format_Compatibility”: “HDR10”,
“CodecID”: “V_MPEGH/ISO/HEVC”,
“Duration”: “6394.392000000”,
“BitRate”: “59802415”,
“Width”: “3840”,
“Height”: “2160”,
“Sampled_Width”: “3840”,
“Sampled_Height”: “2160”,
“PixelAspectRatio”: “1.000”,
“DisplayAspectRatio”: “1.778”,
“FrameRate_Mode”: “CFR”,
“FrameRate”: “23.976”,
“FrameCount”: “153312”,
“ColorSpace”: “YUV”,
“ChromaSubsampling”: “4:2:0”,
“ChromaSubsampling_Position”: “Type 2”,
“BitDepth”: “10”,
“Delay”: “0.000”,
“StreamSize”: “47799981268”,
“Language”: “en”,
“Default”: “Yes”,
“Forced”: “No”,
“colour_description_present”: “Yes”,
“colour_description_present_Source”: “Container / Stream”,
“colour_range”: “Limited”,
“colour_range_Source”: “Container / Stream”,
“colour_primaries”: “BT.2020”,
“colour_primaries_Source”: “Container / Stream”,
“transfer_characteristics”: “PQ”,
“transfer_characteristics_Source”: “Container / Stream”,
“matrix_coefficients”: “BT.2020 non-constant”,
“matrix_coefficients_Source”: “Container / Stream”,
“MasteringDisplay_ColorPrimaries”: “Display P3”,
“MasteringDisplay_ColorPrimaries_Source”: “Stream”,
“MasteringDisplay_Luminance”: “min: 0.0050 cd/m2, max: 1000 cd/m2”,
“MasteringDisplay_Luminance_Source”: “Stream”
},
{
“@type”: “Audio”,
“StreamOrder”: “1”,
“ID”: “2”,
“UniqueID”: “2”,
“Format”: “AC-3”,
“Format_Commercial_IfAny”: “Dolby Digital”,
“Format_Settings_Endianness”: “Big”,
“CodecID”: “A_AC3”,
“Duration”: “6394.400000000”,
“BitRate_Mode”: “CBR”,
“BitRate”: “448000”,
“Channels”: “6”,
“ChannelPositions”: “Front: L C R, Side: L R, LFE”,
“ChannelLayout”: “L R C LFE Ls Rs”,
“SamplesPerFrame”: “1536”,
“SamplingRate”: “48000”,
“SamplingCount”: “306931200”,
“FrameRate”: “31.250”,
“FrameCount”: “599474”,
“BitDepth”: “24”,
“Compression_Mode”: “Lossy”,
“Delay”: “0.000”,
“Delay_Source”: “Container”,
“StreamSize”: “3596880804”,
“StreamSize_Proportion”: “0.07468”,
“Encoded_Library”: “Lavc58.35.100 ac3”,
“Language”: “en”,
“ServiceKind”: “CM”,
“Default”: “Yes”,
“Forced”: “No”,
“extra”: {
“bsid”: “8”,
“dialnorm”: “-31”,
“acmod”: “7”,
“lfeon”: “1”,
“dialnorm_Average”: “-31”,
“dialnorm_Minimum”: “-31”
}
},
{
“@type”: “Menu”,
“extra”: {
“_00_00_00_000”: “:Chapter 1”,
“_00_04_03_849”: “:Chapter 2”,
“_00_06_29_203”: “:Chapter 3”,
“_00_10_32_029”: “:Chapter 4”,
“_00_18_20_747”: “:Chapter 5”,
“_00_20_21_117”: “:Chapter 6”,
“_00_27_51_901”: “:Chapter 7”,
“_00_31_03_843”: “:Chapter 8”,
“_00_34_53_280”: “:Chapter 9”,
“_00_37_49_164”: “:Chapter 10”,
“_00_41_00_397”: “:Chapter 11”,
“_00_46_32_937”: “:Chapter 12”,
“_00_53_08_207”: “:Chapter 13”,
“_01_01_36_924”: “:Chapter 14”,
“_01_04_08_283”: “:Chapter 15”,
“_01_08_09_441”: “:Chapter 16”,
“_01_14_09_884”: “:Chapter 17”,
“_01_15_49_734”: “:Chapter 18”,
“_01_18_26_891”: “:Chapter 19”,
“_01_20_54_413”: “:Chapter 20”,
“_01_25_08_793”: “:Chapter 21”,
“_01_34_31_355”: “:Chapter 22”,
“_01_35_48_640”: “:Chapter 23”,
“_01_39_58_181”: “:Chapter 24”,
“_01_42_55_692”: “:Chapter 25”
}
}
]
}
}

2

ok, this is WEIRD. The way I was looking for my new files to show up is I would run a manual “Scan Library Files” (on my Other Videos library) after putting my file in the folder. Watching the dashboard for new “Recently Added” to show up… nothing showed up

What I discovered is the files were getting “added” as different versions of existing movies! I just happen to notice that my Aquaman had 3 versions… so I did the “split apart” thing. NOW I have my movies.

How do I prevent new files from becoming different “versions” of existing ones??

3

I believe Plex will pick the best version for your device and play using that version. For instance, if you want to play your movies on an iPhone or TV/computer, each device could use a different video format (mkv, mp4, mov, etc.). You can start watching a movie on your iPhone on the bus and when you get home, you can start watching the same movie on your TV, but it may be using a different file.

You may have a smaller screen format for the MOV to play specifically on your iPhone, but 1080p or larger on your TV.

In my case, I separate out my movies into 1080p, 4K, and 3D. Each one has their own library as I do not want to stream 4K or 3D movies outside of the house.

I hope this helps.

Regards,

Brad

4

Did you actually pick “Other Video” or just changed the scanner? If the latter, you also need to change the agent to “Personal Media” otherwise PMS will still match your movies and you can get merged items.

5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.