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Plex Media Server NAS & Devices
1

Hi,

I spent 1h reading a lot of things on the subject and didn’t find a way to get it working.

Issue I got:
When installing Plex and launching it, it ask to log in. That’s what I do then it loops on “Looking for servers…”. Looking in the settings doesn’t help, server tab is missing. It looks like the hardware is ok as it’s an Intel (so no deprecation)

What I tried:

  • Reading the FAQ and related topics on the subjects, I think I’ve tested everything
  • Ensuring process is running, rebooted the NAS, still the same issue
  • Resintall plex (unlogging, uninstalling, removing user, removing plex shared storage, installing plex, connecting)…still the same issue
  • Try to force with “http://nas_ip/manage/index.html#!/setup”, no luck
  • Try to manually install the latest version, not better

I don’t know what I missed. Any help would be appreciated.

Thanks

2

that URL is incorrect

http://ip.addr.of.syno:32400/web

Sign in (to associate with your account)
Continue with the setup wizard

Once setup completes, the Web app (which runs semi-independent) will find it automatically

3

Hi, thanks for the answer however that what I already do.

4

sign your browser out of Plex

Now go back to the Syno and we’ll ‘reset’ Plex.

  1. Stop Plex
  2. Open Control Panel - Shared Folders and Edit the Plex share
  3. Give your username permission to R/W
  4. Open File Station
  5. Navigate Plex/Library
  6. Delete Application Support
  7. When it finishes, close FileStation
  8. Start Plex (Package Center)
  9. Give it two minutes to finish basic setup
  10. Now open your browser again to http://ip.addr.of.syno:32400/web
  11. proceed normally

I will caution. If your computer and Synology are not on the same subnet (192.168.x.x or 10.x.x.x) you will not be able to intialize it. PMS uses RFC1918 to define what is ‘Local’ when first setting up. After claiming and setup, IP address will not matter.

5

Hi,

Just did it and still the same. Any idea ?

Thanks

6

Note that they are both on the same subnet, however my subnet is 222.2.1.x/24. In the logs I can see:

Request came in with unrecognized domain / IP ‘222.2.1.50’ in header Host; threating as non-local

Do you think this could be the issue ?

7

221.2.1.50 is not an RFC1918 address.

RFC1918 addresses are: 192.168.x.x, 10.x.x.x, and 172.16.x.x - 172.31.x.x

You cannot access the NAS with or from a WAN (remote) IP to perform setup. You must use LAN-local (RFC1918) or 127.0.0.1 (SSH-tunnel)

Refer to here: https://support.plex.tv/articles/200288586-installation/ On a Different Network

Since both are on your same subnet and your subnet is not compliant, you must either change the subnet address block or you always use SSH tunnel.

8

Thanks ! That works with ssh tuneling !