Uninstalled and Reinstalled Plex, Unable to locate server

Plex Media Server NAS & Devices
1

Server Version#: PlexMediaServer-1.18.7.2415-9930aef45-x86_64
Player Version#: iOS 6.7.2

Oh man, where to begin. After updating the most recent PMS onto my Synology NAS DS218+, my server was no longer being found by Plex. I then stopped the server and re-started, rebooting the NAS etc. Nothing would work. I then uninstalled and reinstalled thinking it would be an easy do-over. Not at all… I must’ve read through every thread on here with people seeing similar problems but not yet found a solution.

I have uninstalled the PMS, deleted all the plex files, rebooted the DSM, logged on and off of plex, tried different computers. All nothing. Can someone pleeeeeease help me?

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There is one thing which most forget to do: Sign out of plex/web in their browser and open the IP addr of the NAS directly.

There was a change somewhere which seems to require it reauthenticate between web client and server.

If this doesn’t work for you, manually grab the logs (ZIP) and I will take a quick look.

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Many Thanks Chuck - For some reason I can’t get through to IP directly. I see the LAN address in my Synology GUI 192.168.x.x and when I go to the address in my chrome browser 192.168.x.x:32400 it brings an blank screen reading “this page isn’t working”. Any ideas what is causing this?

4

You can’t get to File Station on the Syno and navigate into the Plex share to gather the Logs directory?

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I believe I can do that, I meant I can’t go to the IP address of the NAS directly

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I am asking for you to step outside of Plex and work at the Computer -> Synology level.

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Got it, just attached the logs for your review if that helps

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Much better thanks!

These are the same as you get from downloading through the app. :slight_smile:

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Are you remote to the Syno right now? I see a WAN IP of ‘47.x.x.x’

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Hmmm. No, i’m signed into my local wifi which is the same connection of my Synology DSM

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You’re right, for some reason my IP of this computer is different than my DSM even though were on the same network?

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They need be on the same subnet.

Also, It is rejecting your DSM cert and making it ‘non-local’ because of that.

Feb 16, 2020 20:53:06.156 [0x7f5cf58b9700] DEBUG - HTTP 200 response from POST https://plex.tv/devices/38f3f63e3153fa21dcd2c1f8dadae1e5cb2c75ba/unclaimed?Connection[][uri]=http://192.168.1.39:32400
Feb 16, 2020 20:53:07.036 [0x7f5cf7d11700] DEBUG - Request came in with unrecognized domain / IP 'zXXXXXX.synology.me' in header Referer; treating as non-local
Feb 16, 2020 20:53:07.036 [0x7f5cf7d11700] DEBUG - Request: [192.168.1.12:59855 (Subnet)] GET / (8 live) GZIP
Feb 16, 2020 20:53:07.036 [0x7f5cf7d11700] DEBUG - Completed: [192.168.1.12:59855] 401 GET / (8 live) GZIP 0ms 538 bytes
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we can circumvent if you’re willing. It involves opening a SSH tunnel.
Whichever is easier for you.

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Ok that’s good to know we’ve found the issue :)… I’m unsure how to connect to the same subnet? My DSM is hardwired into my router, does that make a difference?

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And yes I can do whatever option is easiest for you to explain to me to fix, I’m all ears :slight_smile:

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If one is hardwired and one is wifi. incorrect configuration of the WiFi will lead to splitting the subnet into two -or- worse, isolating the WiFi from the wired.

Do you have Linux/Mac or Windows?

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I am Linux/Mac

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SWEET :slight_smile: So much easier.

  1. Syno: Control Panel - Terminal & SNMP - Enable SSH (port 22)
  2. Computer: Open ssh -L 8888:127.0.0.1:32400 ip.addr.of.syno
  3. Computer: Sign in and let sit idle.
  4. Computer: Open browser tab to: http://127.0.0.1:8888/web

Now you are on, as if on the graphics head, across the subnet

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Is #2 in the mac terminal application or a browser window?

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Mac terminal application window (command line)