just wanted to let you guys know that this new version made the tvshows section unusable… By other means there is a bug.
Updated on my Galax Tab S4 and suddenly no tvshow episodes were shown at all.
Found out that starting the next episode by pressing the yellow button under the cover, and then pressing the return button on the S4 made the episodes show up, but only temporarily…
I’m also just now starting to have this issue on multiple Android devices. I had to take my Plex offline for a bit, but reconnecting to it doesn’t seem to load the TV shows consistently in the seasons. I just rolled back to 9.21.3.1621, but it didn’t fix, the issue still remains. Sometimes the shows show, sometimes not. I’ve tried the latest versions (including betas) and I’m still having the same issue. Everything worked great before I took it offline, now it’s just not working and I can’t figure out why. It all looks as it should on my Roku and PC, so this seems to be related to Android clients, not the server.
I’m running multiple tablets and phones on multiple versions of Android (from 10 to 12) and they’re all having this issue on and off.
Is your server under load when this issue is happening? I’m wondering if it’s somehow related to that? It’s the only thing I can think of right now.
I’ve experienced this problem as well. Appears to happen more often on our Samsung tablet than Samsung phone.
Clear cache etc… had no effect on the tablet, episode list appears empty. I’ll gather some client logs and have them on standby if a developer requests them.
I will add that I just tried my wife’s Samsung Tab S6 Lite that was still on 9.20.1.979 and it seemed to have the same issue, so I don’t know that it’s strictly newer versions causing the issue. Happy to pull logs if someone requests, just let me know what.
I have the same issue for at least 2 months now. I use a Nokia 8.1 phone running Android 11.
Sometimes the episodes show up, sometimes they doesn’t. I must back to the TV-Shows section and try again… They sometimes show up, and sometimes they doesn’t. Then i go back …
It’s not clear what the issue could be. I tried to clear the cache, and clear data, reinstalled the app, but it is not the solution.
We don’t watch much on tablets or phones but this problem certainly has been happening for a while now and is NOT a new issue. However, IMO its now much worse now, especially on tablet (Galaxy Tab A).
Steps to repro are easy (at least for me):
Select any TV show from continue watching home hub.
Once at the pre-play screen then select the three dots on the right and select go to season.
This also happens on mobile but appears far less. Also, on mobile killing the app, clear cache and restarting fixes the issue. THIS DOES NOT WORK ON THE TABLET.
Logs can be supplied upon request from development. I’ll not be uploading them publicly.
EDIT: Looking in the log myself this happens RIGHT AT THE FAILURE WITH THE TABLET CLIENT:
05-31 08:27:43.584 i: [UpdateChannelsJob] Adding program for item Star Trek: Lower Decks with uri plex://server://xxx/com.plexapp.plugins.library/library/metadata/7298?asyncAugmentMetadata=1&checkFiles=1&includeExtras=1&includeReviews=1&playbackOrigin=AndroidTV%20Channel.
05-31 08:27:43.587 i: [UpdateChannelsJob] Adding program for item Star Trek: Lower Decks with uri plex://server://xxx/com.plexapp.plugins.library/library/metadata/7298?asyncAugmentMetadata=1&checkFiles=1&includeExtras=1&includeReviews=1&playbackOrigin=AndroidTV%20Channel.
05-31 08:27:43.590 e: [UpdateChannelsJob] Unable to insert program due to Failed to insert watch next program : the app already has max number (8) of programs created.
05-31 08:27:43.592 e: An exception occurred: java.lang.IllegalStateException: Failed to insert watch next program : the app already has max number (8) of programs created.
05-31 08:27:43.593 e: [UpdateChannelsJob] Unable to insert program due to Failed to insert watch next program : the app already has max number (8) of programs created.
05-31 08:27:43.595 e: Stacktrace: java.lang.IllegalStateException: Failed to insert watch next program : the app already has max number (8) of programs created.
at android.os.Parcel.createExceptionOrNull(Parcel.java:2394)
at android.os.Parcel.createException(Parcel.java:2370)
at android.os.Parcel.readException(Parcel.java:2353)
at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:190)
at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:142)
at android.content.ContentProviderProxy.insert(ContentProviderNative.java:549)
at android.content.ContentResolver.insert(ContentResolver.java:2159)
at android.content.ContentResolver.insert(ContentResolver.java:2121)
at mq.b.g(SourceFile:11)
at lq.b.h(SourceFile:19)
at mq.i.c(SourceFile:73)
at mq.f.d(SourceFile:128)
at mq.f.execute(Unknown Source:0)
at gr.n.b(SourceFile:9)
at gr.n.a(Unknown Source:0)
at gr.m.call(Unknown Source:2)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
Unlikely but you just never know – I use Filebot to name all my tv media using { ~plex.unix * {" ($y) {tmdb-$id}"} } which matches exactly the naming plex demands.
NO difference. Checked Salem's Lot which has 2 episodes and it still does not list the episodes. Checked played, unplayed and mixed shows with partial play status all the same (on the tablet)!
I’m not a coding expert, so i’ll leave that to the developers
Since this happens on different android app versions and mostly on samsung tablets, my guess is that a recent server update broke something.
At least on my tablet there were no system updates recently. Only the plex app was updated
Cheers
@BigWheel just flagging the only dev I’ve ever had respond to anything to make sure someone sees this. This happens on two Samsung tablets, a Lenovo tablet, and a Moto G Stylus (2022) on Android 10, 11, & 12.
What server version is everyone on? I’m using 1.32.1.6999, but I know it was also happening with an older version (I neglected to note which one). I’m running it on a TerraMaster F2-220 NAS device. Just like everyone else, sometimes shows just don’t display, but jumping around brings them back sometimes. Not sure if nuking my server to start over would fix, but would rather not find out if I can avoid it.
This is happening on for my 2 kids’ managed users accounts, but not for my primary account. It’s also happening on both a tablet and multiple phones, but only on Android clients, not iOS or Google TV.
And it’s happening 100% of the time for my kids’ accounts. Makes it basically unusable for them on the tablet.
Server Version#: 1.32.4.7164
Player Version#: 9.23.0.1746 and 9.24.0.2105
I have 2 managed users for my 2 kids. Both users are set with the same restrictions (can only see shows/movies with the Label kids). On both users on an Android (Samsung) tablet and 2 Android (Samsung) phones, when you click on a TV show and then on a season, it will not show the episodes within the season. You can still click on the “Play” button for the Season, then when you click the X to stop playback, it will go back to the season and now will show the episodes in the season. If you leave the season and go back into it again, it will again show no episodes.
My main account can view all the episodes within seasons without issue. I have also tried removing the restrictions from one of the managed users but that didn’t fix it.
This issue appears to only happen on Android Plex Client. If I open the Google TV Plex Client, you can see episodes within seasons without any issue.
