A Few Tvshows and Movies Come up as unavaliable even though they are there and will let me play it!

Server Version#: 1.25.6.5577

I currently moved all my plex content (Media) and configs and everything basically over to my new Unraid server to run plex on. I transfered it all over and has been working fine, besides a few meta data issues which i fixed manually, but there has been a few issues with a few tv shows and movies where it will come up as a trashcan icon on the thumbnail and when i click on it it will say unavaliable but then will continue to let me play it. Im not sure whats happening but is quite annoying having the trash icons shown on a bunch and none of the others. I have cleaned bundles, optimized database, and also scan media folder multiple times and still doesnt fix anything.

I need help or advice as to what to do. Do I need to remove and put back my media so it rescans it in or something? Im out of ideas.

Thanks in advance to any assisance given.



Inspect the plex media info of the item with the trash can.
Are there perhaps several files listed, instead of just one.
And if so, is only one of these files marked as unavailable?


Check all folder locations which are listed under “Add Folders”,
in the properties of this library.
Make sure that not even a single one of them is

  • non-existent
  • completely empty
  • inaccessible

Perform “Scan Library Files” of this library.

I have done what you have suggested already and have remplaced all the folders for each library which it scans media from and when i click on the individual episodes it still doesnt show any folders where a missone one might be. Its so strange and irritating, that I cant figure out why its doing this.

What about the first part of my response?

do you mean like the “get info” option when you click the episode for media info?

because i have looked there and there is only one file listed the current one where its located

That’s the information I was interested in.

Your last screenshot above only shows the season poster. If the season poster has a trash can on it, it means that any of the single episodes within that season can be affected. Have you looked for an episode poster with a trash can on it?

i also uploaded it to the media info program and im not sure what im looking for but it doesnt seem to suggest its on a different location

i ended up fixing it up removing the season or episode with the trash icon and scanning then putting back in and scanning again and it basically reset it and removed the trash can icon

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.