@cbanks79 Cornelius, what use is it to say you need help, but do not provide enough information for me to reproduce the issue… I don’t have your OS (now know it’s Windows version: 10.0 Build 14393, 4ghz AMD, nice core speed i must say), if you use a movies and/or the series library (i don’t use movie libraries so it’s important to say,now know you have a movie library called “OAV and subbed Anime”, and two TV series libraries named “Anime Subbed” and “Anime Dubbed”), but didn’t provide the series name, folder name, filename, nothing factual to use.
I don’t have the problem in the same conditions (100+ ep series) so what are you doing different?
By the way, do you know you can put movies in TV series library if naming the folder the same as the file with Absolute Series Scanner ?
HAMA readme states “If posters are missing, check that all the data folders are created and the agent is where it should be (see folder list above) If subtitles are not loaded, check Settings > Server > Agents > Shows > HamaTV and please tick the “Local Media Assets (TV)” as is not by default.” you would have known if you did read the read-me before posting. Did you manually create the folders? It is no longer necessary to do so in beta branch. Are you using HAMA beta branch as instructed in previous post ?
“C:\Users\Cbanks79\AppData\Local\Plex Media Server\Plex Media Scanner (custom ASS).log” and “Plex Media Scanner (custom ASS) - filelist.log” are from a super old version, and you say you did ALL the troubleshooting? first step indicated is to update…
Since you provided neither series folder name nor 101 episode filename to reproduce, even after my reply complaining about it, then you still don’t give information. I would have been happy with just that…
Since you didn’t follow my trouble shooting steps since there’s no logs nor say why you can’t create logs that means you didn’t RTFM, which the above also confirms
After updating please provide me with the scanner filelist log (which allow me to reproduce your library with a batch file i wrote) and scanner log (to assess how it assigns ep 01 to ep 101) for the one impacted series, they should be on C:\Users\Cbanks79\AppData\Local\Plex Media Server\Plug-in Support\Data\com.plexapp.agents.hama\DataItems_Logs
Your different folder statement is interesting as i strive to have the best agent and read me but i have no tolerance for things not making me loose my very scarce free time…
On Windows, the content is located inside of the user directory. %LOCALAPPDATA%\Plex Media Server
Did you move the user or Plex directory [insing process found on https://forums.plex.tv/discussion/comment/851746/#Comment_851746] on your 1TB E: “Local Disk” drive or 2TB F: “bunch of stuff” drive? Yor maybe your anime 7TB J: “Seagate Expansion” drive maybe?
If so let me know and i will ammend the readme for anybody’s benefits.
I moved it to the E drive as shown in the picture.
The issue was the directory I was working from. Once I placed all of the files on the correct drive, it works fine. The folders troubled were Fairy Tail 2009, Fairy Tail 2014, and Hunter x Hunter. Now I do have some files that are missing, could be user error, but I’m attaching the logs now.
"Troubleshooting:
If files and series are showing in Plex GUI the scanner did its job
If files that are showing correctly do not have all metadata updating, that is the Agent doing.
If posters are missing, check that all the data folders are created and the agent is where it should be (see folder list above)
If subtitles are not loaded, check Settings > Server > Agents > Shows > HamaTV and please tick the “Local Media Assets (TV)” as is not by default.
To avoid already solved issues, and make sure you do include all relevant logs in one go, please do the following:
delete the library
stop plex
Update to the latest on github Hama and Absolute Series Scanner
@cbanks79 You have a non-standard set up by moving the application data store to a selected location of your choice (and if i understood you right couldn’t find the logs where you instructed plex to put them?) so since you kindly provided both location and content (log filesize is at 0 on most, is it normal?) I did respect my word and edited the scanner read-me with information to benefit the needs of many over the need of the one (so well spocken) about plex system directory. The rest of the procedure should stay true.
I believe i have addressed every single point outlined in your last reply.
@ZeroQI The logs weren’t in the C drive location, the installation of plex. Once I looked to the location that I sent the plex information to, I found the logs. Reason for the move is because I don’t have enough room on my SSD to store the information that plex saves to it’s logs and while a file is being played.
Sorry didn’t saw your edit until after your following reply
edited thi message wrote on my phone after re-reading your edit
beta read-me not up to date, updated it to reflect new logs location. focus is removing bugs, then update readme and merge back beta branch into master branch for hama
Thanks for the logs. They seem to have been created by the old agent, located on master branch and needed blank folders created by hand to have posters.
allow to select per field which metadata source to use in agent settings.
allows to create logs per series, and save them in hama agent data folders.
also create really readable logs and still output in hama usual log location as well but if you locate the new specific logs folder you can attach filelist scanner and agent search and update.
The beta branch readme should list the location properly and if I have the filelist for your impacted series I can reproduce your library to test fixes. Any subsequent issue you try a manual match otherwise there is multiple concurrent hama instances and logs are messy…
I understand fully the need to move the database, i indicate in the readme the default path to Plex system folder on many OS even though the agent is OS agnostic. latest readme should aleviate that. However, if you moved the database then didn’t put the file where you moved it to, well… Anyhow beta branch create the folder automatically, should prevent this issue for all
Files not showing are a scanner issue.
i need my scanner logs, not Plex ones. They should be here: E:\Plexprocessing\Plex Media Server\Plug-in Support\Data\com.plexapp.agents.hama\DataItems_Logs
with that i know the rules it used and which episode it mapped to so i can reproduce and solve it
@cbanks79 with that i can trouble shoot. The folders troubled were Fairy Tail 2009, Fairy Tail 2014, and Hunter x Hunter.
Forced ID in series folder: 'youtube' with id '720p'
exception: HTTP Error 404: Not Found, url: https://www.googleapis.com/youtube/v3/playlistItems?part=snippet&maxResults=50&playlistId=720p&key=AIzaSyC2q8yjciNdlYRNdvwbb7NEcDxBkv1Cass
"[HorribleSubs] Fairy Tail S2 (01-102) [720p] (Batch)" s0001e101
"[HorribleSubs] Fairy Tail S2 (01-102) [720p] (Batch)" s0001e102
"Hunter x Hunter" s0001e101
"Hunter x Hunter" s0001e102
"Hunter x Hunter" s0001e103
cannot find Fairy Tail 2009…
other series fairy tail s2 and Hunter x Hunter show eps >100 as ep 101 like they should so cannot see anything wrong…
i created a new scanner version to skip ‘[720p]’ as it was wrongly seen as a youtube id…
Please tell me exactly the symptoms, serie and episode impacted as i cannot spot anything wrong…
Well in my previous post I stated that the issue was corrected once I placed the ASS and hama on the E drive. Everything else was corrected manually by Match.
My bad… i thought you still had the scanner issue, but then when creating the library you wouldn’r be able to see hama nor the scanner then… If all good that’s grand
@cbanks79 Thanks for the logs. The eps are recognized albeit as season 0 episode 3 due to “S3” presence in the title:
“J:’, path: 'Food Wars! Shokugeki no Soma[HorribleSubs] Shokugeki no Soma S3 - 3x13 [720p].mkv”
"Food Wars! Shokugeki no Soma" s0000e003 "3X13"
"Food Wars! Shokugeki no Soma" s0000e003 "3X14"
"Food Wars! Shokugeki no Soma" s0000e003 "3X15"
"Food Wars! Shokugeki no Soma" s0000e003 "3X16"
"Food Wars! Shokugeki no Soma" s0000e003 "3X17"
"Food Wars! Shokugeki no Soma" s0000e003 "3X18"
"Food Wars! Shokugeki no Soma" s0000e003 "3X19"
The scanner does remove the suspected series name from the filename but it is left with ‘S3 - 3x13’ still to workout the ep number… I am trying to find a way to support it while not preventing people who do follow anidb numbering to the letter (s01, s02, s03 for specials) to be impacted…
If you remove ‘S3’ from the title all will be detected without fail.
@cbanks79 scanner wise they are added as separate series so Hama must have matched them to the same series.
if you do not have agent-search.log and agent-update .log in this folder, that means you use the Master branch and not Beta branch of Hama.
Please call Hellsinf folder “Hellsing [anidb-32]” and hellsing ultimate “hellsing (2006) [anidb-3296]” or put an ‘anidb.id’ file in series folder with the anidb id inside (32c and 3296 respectively)
@cbanks79 Yes, that’s what the simple force id is for (or a tvdb.id file, does the same thing).
I can also correct my agent matching but generally in some weird local title the new serie is named the same as the old one and makes the agent match them identically. Here it is because the official title is the same uppercase…
I did check on latest Hama ‘Hellsing’ and ‘Hellsing Ultimate’ are assigned to the right series.
You are not using Beta-Agent branch https://github.com/ZeroQI/Hama.bundle/tree/Beta-Agent which is the latest. master branch is not.
Ok so if I use the beta, do I need to delete everything and start over? I think I had to manually match over 50 titles, don’t know if I want to go through that again
The series got assigned a guid by search function thanks to the manual match, that will not change.
You know you can create a new library and use the new agent on same root folder. I predict more correct match and if working delete the old one. If not better keep the old library and maybe update manualy a couples series and see the log…
i had recognition issues with the old agent, so the beta branch should solve that, or the folders are not named as per anidb… However no need to rematch you can just refresh metadata…
Ok so I installed the beta, restarted plex, then made a new album. This is what I got afterwards.
A lot of these I can manually fix. But like Fairy Tail, it shows the 2009 episodes, but the 2011 episodes were lapped on top so they show double. I know I can fix that as well. There are some blu-ray folders that are not naming correctly. I’m going to wait for your response before I go to manually fixing the folder
Plex Media Scanner 1.log
File “E:\PlexProcessing\Plex Media Server\Scanners\Series\Absolute Series Scanner.py”, line 765, in Scan
Scan(path, sorted(subdir_files), media, sorted(subdir_dirs), language=language, root=root, kwargs_trigger=True) #relative path for dir or it will show only grouping folder series
File “E:\PlexProcessing\Plex Media Server\Scanners\Series\Absolute Series Scanner.py”, line 381, in Scan
else: Log.info(os.path.relpath(file, root))
File “C:\Program Files (x86)\Plex\Plex Media Server\python27.zip
tpath.py”, line 529, in relpath
% (path_prefix, start_prefix))
ValueError: path is on drive C:, start on drive J:
Scanner crash, updated code and will need to analyse output in scanner logs for J:\Tokyo Ghoul re
I had a look at the logs:
com.plexapp.agents.hama.log missing, i have the overflow logs .1 to .5 though…
“[HorribleSubs] Fairy Tail S2 (01-102) [720p] (Batch)” will not match because parenthesis are part of some titles, so will not be scrubbed. ‘(01-102)’ is super bad in series folders. put ‘[01-102]’ if you must
