Account cant' find server

General Discussions
1

My account can’t find server, but my friend account can…
It find server before and after one night doesn’t anymore

Get errors like(Chrome console) :

GET https://46.163.230.79:32400/?X-Plex-Product=Plex%20Web&X-Plex-Version=3.39.5&X-Plex-Client-Identifier=((Client-Identifier))&X-Plex-Platform=Chrome&X-Plex-Platform-Version=65.0&X-Plex-Sync-Version=2&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x1079%2C1920x1200&X-Plex-Provider-Version=1.1 401 (Unauthorized)

GET https://plex.tv/api/home?X-Plex-Product=Plex%20Web&X-Plex-Version=3.39.5&X-Plex-Client-Identifier=((Client-Identifier))&X-Plex-Platform=Chrome&X-Plex-Platform-Version=65.0&X-Plex-Sync-Version=2&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x1079%2C1920x1200&X-Plex-Token=((Token))&X-Plex-Provider-Version=1.1 404 (Not Found)

Refused to get unsafe header "Location"

GET https://185-21-216-163.2eafcf48c32e4937830fcc6421a0e7b9.plex.direct:30497/?X-Plex-Product=Plex%20Web&X-Plex-Version=3.39.5&X-Plex-Client-Identifier=((Client-Identifier))&X-Plex-Platform=Chrome&X-Plex-Platform-Version=65.0&X-Plex-Sync-Version=2&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x1079%2C1920x1200&X-Plex-Token=((Token))&X-Plex-Provider-Version=1.1 net::ERR_CONNECTION_REFUSED

And Plex Media Server.log:

Mar 25, 2018 22:55:10.996 [0x7ff8673ff700] DEBUG - MyPlex: Updating device connections (from timer: 1) 
Mar 25, 2018 22:55:10.996 [0x7ff8673ff700] DEBUG - HTTP requesting PUT https://plex.tv/devices/0664a7aa55678d79e995f2eaf20260312da549a0?Connection[][uri]=http://((IP)):32400&httpsEnabled=1&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Mar 25, 2018 22:55:11.193 [0x7ff8673ff700] ERROR - Error issuing curl_easy_perform(handle): 51
Mar 25, 2018 22:55:11.193 [0x7ff8673ff700] WARN - HTTP error requesting PUT https://plex.tv/devices/0664a7aa55678d79e995f2eaf20260312da549a0?Connection[][uri]=http:/
/((IP)):32400&httpsEnabled=1&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (`j▒) 
Mar 25, 2018 22:55:11.195 [0x7ff8673ff700] WARN - MyPlex: Updating device connections failed, retrying in 1280 seconds.
Mar 25, 2018 23:00:15.811 [0x7ff8673ff700] DEBUG - Statistics: Flushing 1 expired bandwidth entries, 0 expired media entries.
Mar 25, 2018 23:01:50.199 [0x7ff85ffff700] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.436456 seconds: ((IP))
Mar 25, 2018 23:01:58.202 [0x7ff85ffff700] DEBUG - NetworkServiceBrowser: SSDP arrived: ((IP)) (http://((IP))) 
Mar 25, 2018 23:01:58.202 [0x7ff8673ff700] DEBUG - HTTP requesting GET http://((IP))
Mar 25, 2018 23:01:58.206 [0x7ff8673ff700] DEBUG - HTTP 200 response from GET http://((IP))
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - XML: Entity: line 49
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - XML: parser 
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - XML: error :
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - XML: SH▒
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - XML: SH▒  
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - XML: S
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - Error parsing content.
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - SSDP: Error parsing device schema for http://((IP))

Can anyone help?

2

@teme90 said:
Mar 25, 2018 22:55:10.996 [0x7ff8673ff700] DEBUG - MyPlex: Updating device connections (from timer: 1)
Mar 25, 2018 22:55:10.996 [0x7ff8673ff700] DEBUG - HTTP requesting PUT https://plex.tv/devices/0664a7aa55678d79e995f2eaf20260312da549a0?Connection[][uri]=http://((IP)):32400&httpsEnabled=1&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Mar 25, 2018 22:55:11.193 [0x7ff8673ff700] ERROR - Error issuing curl_easy_perform(handle): 51
Mar 25, 2018 22:55:11.193 [0x7ff8673ff700] WARN - HTTP error requesting PUT https://plex.tv/devices/0664a7aa55678d79e995f2eaf20260312da549a0?Connection[][uri]=http:/
/((IP)):32400&httpsEnabled=1&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (`j▒)
Mar 25, 2018 22:55:11.195 [0x7ff8673ff700] WARN - MyPlex: Updating device connections failed, retrying in 1280 seconds.
Mar 25, 2018 23:00:15.811 [0x7ff8673ff700] DEBUG - Statistics: Flushing 1 expired bandwidth entries, 0 expired media entries.
Mar 25, 2018 23:01:50.199 [0x7ff85ffff700] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.436456 seconds: ((IP))
Mar 25, 2018 23:01:58.202 [0x7ff85ffff700] DEBUG - NetworkServiceBrowser: SSDP arrived: ((IP)) (http://((IP)))
Mar 25, 2018 23:01:58.202 [0x7ff8673ff700] DEBUG - HTTP requesting GET http://((IP))
Mar 25, 2018 23:01:58.206 [0x7ff8673ff700] DEBUG - HTTP 200 response from GET http://((IP))
Mar 25, 2018 23:01:58.207 [0x7ff8673ff700] ERROR - XML: Entity: line 49

You have certificate errors and some client connection problems. Please tell us more about your setup: custom certificate, “logged into the server”, PMS version, Plex clients, … .

Also, it might be required for you to “re-claim” the server. Please read “Opening the Plex Web App on a Device Other than the Server Itself”.

https://support.plex.tv/articles/200288586-installation/

And without the complete log, we are not able to really do anything:

https://support.plex.tv/articles/200250417-plex-media-server-log-files/