Hi,
I have sent two emails of the past two weeks, to the billing. I have an incorrect email ‘claimed’ my server.
I have sent dates, transaction ID and Date of Plex pass purchase.
Please let me know how I can solve this issue.
Thank you.
Is the problem:
(a) Your server is claimed by the wrong account
(b) Your server is claimed by the correct account, but that account has the wrong e-mail address
(c) Something else.
If (a): You can fix this by unclaiming the server, then re-claiming it with the desired account.
If (b): Do you know the account password? If yes, you can change the e-mail address yourself. Go to account settings: https://app.plex.tv/desktop/#!/settings/account, enter the desired e-mail address and account password.
NOTE: The “new” e-mail address cannot have recently been used for a different Plex account. Plex has a lockout period on reusing e-mail addresses. If the e-mail address you wish to use is locked out, then Plex Billing must be involved.
If (c): Please explain.
