I only have these 3 options :
Uninstall only.Keep all existing files for later reinstallation.
Uninstall the package. Delete all account information. Preserve all metadata.
Erase all Plex Media Server from this system. (Non-recoverable)
which one should i choose ?
When you say reinstall PMS using the Claim token option, how should I proceed?
Thks
Skelton
I can’t see your screens… ?
Skelton
Unclaiming & re-claiming will not delete any libraries or change server settings (it did not when I went through the process a couple of hours ago).
If you go to Settings → Server_Name → Manage → Libraries, are your libraries still listed?
OK for all of those on Synology (DSM7), here is how I fixed my problem:
Download the latest Synology pkg from the Plex website: Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More
Uninstall your Plex from Package Center ticking the first option “Uninstall only”.
IMPORTANT - Install your downloaded Plex pkg via “MANUAL INSTALL”. While going through this process, you have the ability to claim your server. Enter your claim code that you can get from here: Claim | Plex (At first, I attempted to do the install via the Package center (join beta button). This did not work out for me. I did manage to claim the server but all my settings and libraries were lost. Furthermore, when I updated my Plex using the latest PKG that I downloaded, I lost access to the server again)
Finish installation and launch Plex. You should have access to your full library and settings
I experienced exactly the same. Came here and followed the advice to ‘reclaim server’ which I am relieved to confirm HAS worked/resolved the ‘unreachable’ error message.
Your link points to your local server…
Got it! thanks. Was able to resolve on my end. I was entangled by the fact that my server is on a separate subnet.
Hi, i have the same problem as many on here in that i have lost connection to my PMS. I have followed the password reset instructions in the e-mail, but can now not connect to my PMS which is running on Nvidia Shield TV. I have no option to reclaim my PMS as far as I can tell and not sure what to do. Can anyone help?
@railgun Definitely should also practice using the maximum available password length a service offers and having it complex, ideally using a password generator.
Also, changing all your account passwords on a regular basis (I do once a quarter) limits your exposure to leaks like these.
Reference: FAQ 15: Claiming & Connecting to a troublesome Synology server.
I did not post any screenshots. You will be prompted during the installation process.
claim-xxxxx into the small window on the form.How do you do this? ?
I had the same issue after resetting my password and signing into my plex server. Clicked on the claim button and seems to be fine now. It wasn’t possible for clients to connect to the server before.
go to package center and select manual install near the top of the package center window. ( this is on dsm 6 )
Looks like Plex is down now too, so maybe hold off on changing passwords until it is back up.
Thank you @FordGuy61 for the different points but some remain obscure for me…
- Uninstall Plex Media Server using the “Sign out and unclaim” option.
=>
As said before I only have these 3 options:
Uninstall only. Keep all existing files for later reinstallation.
Uninstall the package. Delete all account information. Preserve all metadata.
Erase all Plex Media Server from this system. (Not recoverable)
which should I choose?
- Perform a manual installation in Synology Package Manager (do not install the beta version).
How do you do this? ?
it’s this way ? :
Thks
Skelton
Yes, that’s right.
ok thats what i thought 
Thks
for the deletion which option should I choose to be sure not to do anything stupid:
Uninstall only.Keep all existing files for later reinstallation.
Uninstall the package. Delete all account information. Preserve all metadata.
Erase all Plex Media Server from this system. (Non-recoverable)
?
Choose the Uninstall Only Keep all Existing Files Option.
