Add podcasts by URL for managed users

I love Plex’s managed user feature but it seems to have a few issues. When I try to add a podcast by URL under my main account it works fine. When I try to add the same podcast as a managed user, I get the error page “Something went wrong, an unexpected error occurred”. I did some digging and discovered that adding a podcast by URL triggers an AJAX request to

https://podcasts.provider.plex.tv/library/metadata/<podcast ID>

When I’m using my main account this returns the podcast information. But under a managed account, it returns

{"Error":{"statusCode":404,"error":"Not Found","message":"Not Found"}}

The only difference in the two URLs was the X-Plex-Token query parameter.

On a related note, when I tried to log in to the forums just now I couldn’t at first since the last account I had used was a managed user. I had to switch to my main account first. It seems like some of Plex’s backend systems don’t handle managed users well.

Anyway, if adding podcasts by URL could be fixed for managed users that would be awesome. Alternatively, if managed users could automatically have access to any podcasts added under the main account.

I am able to add podcasts as a managed user.

Plex uses a system called single-sign on where your browser will remember the credentials you are using for Plex related sites. If you have multiple browser windows/tabs open with different users, then this can confuse the browser on which account you are using.

Can you try again using a private/incognito window an making sure you are only using 1 Plex account.

Are you able to add podcasts via URL as a managed user? E.g. one that I’m trying to add is The Sun Also Rises. Adding podcasts that are searchable within Plex works for me as a managed user. I tried via URL in a private window and still got the error.

I’m able to reproduce the issue with that specific feed. Let me check what’s going on.

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