Adding 2nd PMS server not connecting remotely

Trying to add 2nd PMS to my UnRaid server. Here’s what I’ve done

2 separate UnRaid Servers with PMS in Docker

1st server, my old one, works great has connection remotely.

a. Static IP for this server

b. Reserved Port 32402 as my port

c. Manually set up Port 32402 as port in PMS

2nd Server, new one, can’t connect remotely

a. Static IP also

b. Reserved Port 32401 as the Port

c. Manually Set up Port 32401 as port in PMS

I can get 2nd server to work if I turn on UPnP on the router. HOWEVER, then 1st server lost remote connectivity.

I turn UPnP back off, 1st Server remotely connects again, but now 2nd Server loses remote connectivity.

Not sure what I’m missing here. Not much more that I can do to change settings. Completely maddening!

Switch from UPnP to manual port forwarding on your router, and use a hardcoded different port for each PMS…Recommended

Or remove the hard coded port number from PMS and let it figure out the port from UPnP

Ref: https://support.plex.tv/articles/200289506-remote-access/

Who is your ISP if you don’t mind sharing? A few have had issues with external ports and port forwarding in general…Bell in Canada, YouFibre and EE in UK.

Verizon in US

I’ve already done a manual port forward on router with different port for PMS.

I haven’t tried removing PMS had coded port and swithching on UPnP.

Tried to let UPnP just do it. Made it worse as then I couldn’t see the main PMS server on plex webui and still no connection on 2nd server I’m trying to add. So I went back to:

UPnP off

server TOWER reserved port 34200 (reserved on router too)

server TOWER3 reserved port 34201 (

reserved on router too)

screenshots also

Please show a screen capture of the port forwarding on your router
Also what router model/maker?

I’m using an eero Pro 6.

As for the port forwarding screen shot, it’s on the phone app.

The first server, that is working shows this:

port name: Plex Media Server

port: 32400

TCP/UDP selected

the 2nd one, which I since removed in frustration:

Port Name: Plex Media TV

port: 32401

soooo, I had static IP for each server and different ports for each PMS server.

I didn’t notice on the 2nd server, I’m trying to add, it always had a red X where it showed the public and private internet connections. When I turned on UPnP, the first server would get the red x and then the 2nd would work. Thus, I switched it back to UPnP off to get the main server back on. Frustrated, I removed PMS from 2nd server. Right now, to access the media on 2nd server, I mounted the 2nd server to the 1st unraid server and mounted 1st server to 2nd. Then restarted the PMS docker. I can get to the media on the 2nd server but would much rather have it as a 2nd PMS server.

I had found the install link yesterday and followed it to the letter. Ran all the troubleshooting before coming her. Nothing that has been suggested seems to work.

Thank you

For the server where you reserved port 32401 as the external
port, did you set the internal port as 32400 (always 32400 ) in the eero app? You didn’t mention that in your reply and without a screenshot, not sure.

The one exception to internal being 32400 is if you’re using containers and mapped it differently. But since it’s two different system, assuming that’s not what you did.

Nope didn’t map it differently. I didn’t change anything for port 32400. As eero only lets me reserve the port that I want opened.

That said, this is what server 1 currently shows:

The only difference on the 2nd server with the top line is the first entry, the private showed the ip with 32401 which was what I port forwarded.

By all rights, this should’ve showed up and worked. but never could get remote access on this 2nd server without losing remote access to 1st server. That’s why I took it off but still want to give it a go

thank you

You need to map the external as 32401 to the internal port of 32400 and the ip of the server that you set the external port as 32401. Eero lets you define different internal/external ports, as shown in the screenshot.

Your first server works because 32400 is the same for internal and external.

Private (internal) shows 32400, public (external) shows 32401

There I caused some confusion here. I did exactly what you said. And I don’t know what eero you are using but my version only lets me go into advanced settings and set the port forward on the static ip, which I did, I set it to 34201. Once I did that and manually changed the forward i plex, i got the public port to change and private stayed with 32400. I think I screwed up what I initially put there…sorry about that.

Your original post mentioned 32401 and 32402. Now you’re saying 32400 and 32401. Did you mix up something?

Yes I did. I changed up 2nd server to 32401 and 1st server back to 32400 as the only way I could get 1st server back online was with it set to 32400. I ended up removing plex on 2nd server and just linking it via unraid mount and accesing that way through my 1st server until I can sort it out. It seems if I don’t have UPnP selected on my router, I can access my 1st server but not the 2nd. If I select UPnP, I can access the 2nd server but not the 1st.

Maddening!!!

Given the confusion and that you are switching ports back and forth and switching rules, I would set new static ips for both servers and create new forwarding rules with new ports for both. Also, restart both servers and your eeros in the process. Also disable UPnP.

Server 1: set the new address reservation in the eero app and then set the port as 35000 in plex and create the rule for 35000 > 32400

Server 2: set the new address reservation in the eero app and then set the port as 45000 in plex and create the rule for 45000 > 32400

That screenshot and example shared is from the current eero mobile app and an eero 6 mesh setup.

From the sound of this it seems like an issue with the port forwarding. As Veejay mentioned try totally different ports just to check.

funny you should mention that. I put plex back onto my 2nd server and have tried 5 different ports to try some separation. Number 5, setting up a forward to port 32420 seemed to finally do it. Guess the router needed more port separation to make it work. Odd, but I’ll take it.

Thanks all. Sorry I set up some confusion but thanks for working with me

geeez…I spoke too soon. I lost it. To get both I had to select UPnP. But the 2nd server would lose remote connection status if I went back to the 1st server to check it;s status Went to my plex app on phone and pulled it up. My main server shows as remote connection. The 2nd showed as relay connection. Initially, I could access media, but then I checked back and remote connection was lost on server status. And while still showing relay connection, couldn’t access anything!

Turned off UPnP, have connection to 1st server but 2nd server won’t connect remotely at all.

Either way, 2nd server isn’t getting it remotely